Electronic Partners Anmeldelser 2 056

I was hoping to get a repair job on my tablet that has a cracked screen but otherwise fully functional. I provided full details of make and model, plus photo of damage, and received a quote that seemed reasonable, so I sent my device.
However, they told me they could not repair my device because they couldn't get the parts. That meant paying the cost of returning the device or letting them dispose of it.
I am very disappointed. Surely good practice would be to check they could get the parts beforehand, rather than make the customer waste time and money on carriage there and back!

Did what they say on the packet. nice job done.

Simple, easy to follow process from requesting estimate right through to receiving the repaired item. A bonus was that the actual repair quote (£107) was less than the original estimate (£145), and all within a timescale of 14 days! Would certainly recommend and definitely use again if needed. Excellent service.

An outstanding Repair Service that was highly efficient with great customer care. I would highly recommend this service.

A really excellent service. The company were great at keeping us informed via email about about where they were with the repair of our Denon Ceon CD player - 'We've received your item','it's undergoing assessment','this what we found and here's our estimate of repair', and so it went. We recieved the item back, it worked perfectly, was cleaned too, and looked like brand new again.

Recently sent my son's Nintendo switch for a charging port repair, handled with care fixed new charging port and got the job done happy days, communication was great and repair was timely..pricing really transparent for the repair, a little more expensive than highstreet pricing but really trustworthy in getting the job done so no quarms (marginal). Only part I didn't see transparent was the delivery costs added for my return, but the free initial postage via royal mail to send parcel off does I suppose outweigh this. Overall really happy 😁

We’ve had our system still not fixed under the guise of waiting for parts which has been over 3 weeks. When we called to find out more information, the “engineer” just cut the call in the middle of our genuine expression of the frustration being experienced!

I have a Cannon BHC 120 cooker hood which is probably 20 years old. The lights haven’t worked for maybe ten of those years. I looked at buying a new one and they don’t exist anymore, but the cheapest alternative would be £890 +. So I called in NAC Domestic Appliances who attended on time and diagnosed a faulty transformer and printed circuit board. They tried to find one but unsurprisingly they’re out of production. £96 for the visit. They said if I could find the parts they would come back and fit them for free. The engineer said it was a really high quality hood and you can’t get them anymore. So I searched the internet (and rang my brother - an engineer), who suggested the PCB could be repaired. Back to the internet and I found the transformer available on Ransom Spares (aptly named - they charged £98 but then it is an original). The real find was Electronic Partners. They promised they can repair PCB’s. I don’t know if they’re a clearance house for various electricians but heyho. They sent me a postage label and asked the details. Off it went, then they asked me for the control panel as well (for testing) and then diagnosed the problem and estimated £108. I got it back a week later. They’d replaced the triacs apparently. NAC re attended today and pieced it back together (as they said - for free). It now works as if it were new. Just need to give it a polish now!

Great thorough repair+service, - Expensive !

Quick response and repair delt with quickly and efficiently, recommend

Very bad experience send my son pd2 just to check the hdmi adaptor they told me 20 then end up adking me 48 pounds I said no then I had to pay 20 pounds for nothing just to get it back total rip off

I only enquired about a repair but never sent the item.
I’m now getting and invoice for£27.57 for the “repair” that was never done.
I will be contacting the fraud police if this false invoice is not withdrawn.

Very easy to deal with as they offer a door to door pickup/return delivery. Came back like a new machine.
My only criticism is that the invoice and payment could be done more smoothly and quicker.

Very happy indeed with the whole process from first to last and the amp came back sounding better then ever

[1. They say in their reply below that they had no follow-up via their ticketing system or phone. I actually replied to their email and see now that their autoresponder says that they do not accept replies. So I retract that.

I don't see, however, why they can't do as other ticket-based businesses do and respond with the ticket ID in the subject to continue communication by email. Their first reply did include an estimate number, but said it was completed.

That email said I'd need to send for a fee-incurring diagnostic without telling me what that fee would be.

So I'll just say then that they don't make this very easy.

2. They say that the marketing information I mention is "general". It wasn't. It used my enquiry word for word and made the specific claims I noted below. Trustpilot don't allow links so I cannot provide that here.

I have kept screenshots of that page however should Trustpilot require it.]

Asked for an estimate for a repair. Got a reply saying that they couldn't in my case and I'd need to send for a diagnostic (fair enough).

I asked if they could give an indication of the cost of this and sent more photos and details of the item. Never got a reply [note: I replied by email, but now realise that they do not accept replies - despite that being how they replied to me].

I then found that they had turned my original enquiry automatically into a blog post suggesting that a) they had a "Woking Whirlpool repair centre), b) they offered an "authorised" (by whom?) and "specialised expert PCB Board repair for all Whirlpool models such as the Whirlpool Mwn210w" and that c) I could get my "...broken Mwn210w / 501.825.78 PCB Board I don’t know which component is faulty repaired quickly".

None of these things were true. The "store finder" on that page listed the post office as the drop-off point (wait, you mean I can post stuff from a Post Office?
wow!).

I would very much have liked to have used them for this and other projects as I try to repair things rather than dump them, but need help when it gets to electronic circuits.

But this sort of thing is just grubby marketing which undermines trust. "If can't believe stuff they've written here, can I trust anything they say?". It also strikes me as bloody cheek and rude to use the words from my enquiry when you can't even be bothered to reply.

The fact that their parent company is Seychelles-based was the final straw for me. The only reasons I can imagine a Telford based business would possibly do this would be to avoid the use of English law for any disputes or possibly for tax purposes.

A great shame.

Fast efficient service.
Free collection is very convenient.

Super recommend! Great service, and fast.

Easy and straightforward transaction, great service and trustworthy company. Would definitely recommend and use again!

The five CD disc trays had stopped opening, I had the unit examined by our local repairer who explained that it was a complex system and that I should seek the help of a Sony approved repairer.

I discovered Electronic Partners online and took a chance, giving them the brief, that if they could rectify the disc tray problem, could they also give the whole unit an MOT.

Well I'm glad I did, they have done a brilliant job, they also sorted both tape players and it is now functioning like new. It wasn't cheap, but I could not replace this model and thought that it might be a write-off. So it was well & truly worth it to me and I would certainly use them again.

Mick Simmonds

North Somerset

Brilliant service easy communication, only price can be better for me 5 stars.