Asko - underwhelming with a sub par warranty
Sadly a disappointing experience with the Asko W1094W washing machine. It’s a clean and sleek design, however although sold as a premium product to rival the likes of Miele, the quality of the parts are questionable, including the plastic door catch and subpar detergent tray. Moreover, I did not experience a ‘better’ wash than our series 2 Bosch Maxx 6 which it replaced. We used it for the 3 weeks before we gave up due to constant excessive moisture in the laundry. This can only be put down to short spin cycle at the end of a wash, in particular in the ‘coloured laundry’ cycle. Nonetheless, the reason we purchased this machine over a Miele was the 5 year warranty vs. 2 years from Miele. However, the issue we discovered and hence the rejection of the appliance (under the Consumer Rights Act 2015) is that most third party engineers (Pacifica and Domex) have never come across the brand and do not understand the wash cycles. Asko DO NOT have their own engineers to repair/service the appliance and therefore the warranty is not worth the paper it’s written on. We have opted for another Bosch, half the price, and even if it becomes faulty, Bosch have their own in house engineers.
