What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Poor customer service. I tried to order flowers for valentines day, but after placing my order was told it will be delivered on the 16th. No proper customer service response to cancel my order. Even f... Vis mer
Selskapet har svart
expectation versus reality. look at the picture you propose online ( bigger pink roses, fresh and in the picture it shows more than 30 pieces which is misleading) and the real one dried and very tiny... Vis mer
Selskapet har svart
Process was seamless. The flowers from Bloom Lab looked amazing, got a photo from Flowwow before delivery to check on the item. Item was delivered exactly at the time requested - within the minute! H... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Kontaktopplysninger
Dubai, De Forente Arabiske Emirater
- +97145401249
- hello@udora.com
- udora.ae
3,9
Bra
403 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor customer service
Poor customer service. I tried to order flowers for valentines day, but after placing my order was told it will be delivered on the 16th. No proper customer service response to cancel my order. Even for delivery multiple people contacted me to get the address even though i had already given it. Just not a convenient process.
16. februar 2026
Svar fra Udora
Thank you for bringing this situation to our attention. You can contact support in the app's "Inbox" section. If anything went wrong with your order, just head to the platform within 3 days of getting it, rate the order with 1 or 2 stars, and open a dispute.
Flowwow team
Anniversary surprise flowers
Anniversary surprise flowers. The shop was very responsive and helpful and the flowered were delivered on time. Would highly recommend this flower shop
23. februar 2026
Svar fra Udora
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
delivery was 3 hours late in wrong location
delivery was 3 hours late, the courier demanded to come to a location 500 meters from the recipient’s address or pay extra for delivery.
11. februar 2026
Svar fra Udora
We're sorry to hear about the delay in your recent order. You can open a dispute for compensation. We are committed to improving our service and will work diligently to ensure all future orders arrive promptly. Your Flowwow
Svar fra Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Svar fra Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
The flowers were not as good as they…
The flowers were not as good as they were pictured
22. februar 2026
Svar fra Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. At Flowwow, customer satisfaction is our top priority, and we take all concerns seriously. If anything went wrong with your order, just head to the platform within 3 days of getting it, rate the order with 1 or 2 stars, and open a dispute. This helps you to get a refund, and us to investigate what happened and work with the store to fix it. Our stores take low ratings seriously and strive to improve their service to avoid similar issues in the future. Flowwow team
Svar fra Udora
Thanks for the great rating 😉 Flowwow team
The fast and accurate delivery 👍
14. februar 2026
Svar fra Udora
Thank you for your feedback and trust 😉 Your Flowwow
Worst experience i had in my whole…
Worst experience i had in my whole entire life. Thank you for ruining my valentine. Wont contact you again and will spread it to all my friends
14. februar 2026
Svar fra Udora
We are very sorry that you were not satisfied with your order. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt.
You can leave a review of your order; your feedback will be useful to the seller. The Flowwow team
Ordered flowers for Valentines Day
Ordered flowers for Valentines Day; nice rose bouquet that was good value for money, however delivery was later than expected and message was missing.
14. februar 2026
Svar fra Udora
We are very sorry that you were not satisfied with your order. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt.
You can leave a review of your order; your feedback will be useful to the seller. The Flowwow team
Ordered flowers in advance
Ordered flowers in advance
Flowers arrived half fresh. Will never order again.
14. februar 2026
Svar fra Udora
We are very sorry that you had such an experience with your order. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the shop. However, you can give a low rating, add an honest review of your order, and contact the shop directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
I want a refund of my money
I want a refund of my money. we did not received the flowers
14. februar 2026
Svar fra Udora
We are very sorry that your order was not delivered. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
The Note card was missing
The Note card was missing, and the wrapping fell apart....
13. februar 2026
Svar fra Udora
We are very sorry that you did not like the gift. According to the platform rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flauwau cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
Svar fra Udora
Thank you for your feedback and trust 😉 Your Flowwow
Ordered delivery for my teacher in Abu…
Ordered delivery for my teacher in Abu dhabi. The flowers came with postcard, very nice touch. Minor problem – courier called before delivery, but thats ok
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Udora
Thank you for your feedback and trust 😉 Your Flowwow
The good thing about this is that you…
The good thing about this is that you can pick the type of flower and the price of flowers which makes the process of shopping easier
18. februar 2026
Svar fra Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Disgusting customer service, extremely unprofessional behavior
I ordered 3 bouquets for my wife, niece, and mother-in-law, scheduled for delivery between 8:00 AM – 11:00 AM. Instead, the flowers arrived at 1:46 PM, only after countless follow-ups through the app and WhatsApp. Throughout this time, no one answered calls.
To make things worse, only 2 bouquets were delivered. I immediately followed up about the missing bouquet, but replies were rare, delayed, or completely ignored on both the app and WhatsApp. When they finally responded, I was told not to worry and that they would check and arrange the delivery.
After that—no response at all.
The third bouquet was never delivered, and I never heard from them again.
This was especially upsetting because it was my first Valentine’s Day since I met my wife that she did not receive flowers from me, due to their failure to deliver and communicate.
Disgusting customer service, extremely unprofessional behavior, and a very disappointing experience overall.
14. februar 2026
Svar fra Udora
Thank you for letting us know about the order mishap! We're sorry things didn't go smoothly. A refund has been processed for your order.
The refund period is 1-10 days, depending on the bank's terms. Flowwow team
Very Disappointing Experience
I recently ordered flowers along with a paid message card through the Flowwow app. Unfortunately, the flowers delivered were not fresh and looked old and poor in quality. This was very disappointing as the order was meant for a special occasion.
In addition, the message card I specifically paid for was not delivered at all. When I contacted the shop to report the issue, the response was extremely unprofessional. The representative said, “What can I do now?” and disconnected the call without offering any solution.
This experience caused inconvenience and embarrassment. I expected better quality control and customer service from a platform like Flowwow. I hope they take stricter action against sellers who fail to maintain proper standards.
14. februar 2026
Svar fra Udora
Thank you for sharing your feedback. We are very sorry that this situation occurred with your order. We see that you have opened a dispute. Your dispute will be resolved within 5 days.
We hope that future orders will only be positive. Flowwow team
scam..
scam... The order shows delivered but receipnet did not get flowers. No one replies from customer care
15. februar 2026
Svar fra Udora
We can see in our system that the order has already been delivered and that you have opened a dispute.
Our team will review the case and investigate all delivery details. A decision will be made within 5 days. We are monitoring the situation to ensure it is handled properly.
Flowwow team
very poor customer service and delayed…
very poor customer service and delayed delivery.
14. februar 2026
Svar fra Udora
We are sorry to hear about your gift situation! A quick reminder: you can open an official dispute with the store within 72 hours of delivery — after that, Flowwow can’t step in as an arbitrator.
That said, you’re always welcome to leave a rating, share your honest review, or reach out to the store directly. You’ll find the chat with the seller in your Messages section, and their details listed on your receipt. Flowwow team
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