Twosisters The Label Anmeldelser 313

TrustScore 3 av 5

3,1

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even wit... Vis mer

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Vurdert til 5 av 5 stjerner

I needed a dress for a wedding I attended last weekend, and this brand did not disappoint! It arrived so quickly, and the quality was beyond amazing. I got so many compliments throughout the night, an... Vis mer

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Vurdert til 1 av 5 stjerner

Been 3 weeks and still waiting for dress to be shipped. Purchased last year on 26 Dec and still waiting for our dresses to be shipped. Have purchased from multiple other Australian boutiques during Bo... Vis mer

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Vurdert til 2 av 5 stjerner

Customer service was fine but my review is based on the quality of the dress. Fabric looks and feels cheap and I originally bought it for my wedding reception and now I just feel disappointed since I... Vis mer

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Informasjon om virksomheten

  1. Dameklesbutikk
  2. Klesbutikk

Skrevet av virksomheten

Twosisters The Label is an Australian based fashion brand with a global soul. What started from humble beginnings for sisters Ruby and Pauline, has now become one of Australia’s fastest growing labels. From their mum’s garage, to their Adelaide-based office, the Twosisters family has grown to a team of 20 people. The mission of the company remaining the same; to make all who wear the label feel beautiful and powerful. With a desire to provide gorgeous occasion wear without the exuberant price tag, Twosisters places quality fabrics and cuts at the forefront of all design. Timeless, whimsical and beautiful, each item is made to be worn again and again…and again. Extending the feel-good ethos to the production side of the business, each piece is designed in-house, with all samples ethically produced by factories overseas. This process is backed by twice-yearly factory audits (covid permitting) which ensure workers are being paid fairly and are working in safe, comfortable environments. What’s next you ask? To the stars, dressed in Twosisters The Label of course.


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

313 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 1 av 5 stjerner

I would NOT recommend…

I Do not recommend unless you are happy to spend money on delivery than pay to return…..than you have to buy something else because they refuse to refund …you get a credit…..than buy something else with the credit ……pay delivery again………and than you again are left with a dress that looks awful on……sooooo at this stage I cut my losses …..ended up with no dress and lose what was left of my remaining credit because I never want to deal with this company again!

4. juli 2022
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Svar fra Twosisters The Label

Hi Anne, we are sorry that you did not have a great experience with us. We can't seem to locate your name and order number. We offer free delivery for all orders over $50, so customers never pay for delivery. Even when a customer return and reorder, we still pay for the delivery. Returns are on the expense of customers, but we have a return portal that offer a cheaper return rate. We list our return policies clearly on every product page so our customers are aware as the last thing we want is for our customers to be unhappy. We have open up bookings for try on for customers who are unsure of sizing. We will continue to work on making things easier for our customers.

Vurdert til 5 av 5 stjerner

My daughter’s 18th celebration

We received our dresses yesterday and we all absolutely love and adore them, and they all fitted perfectly which was such an amazing relief. We can't tell you how much we appreciate everything and the brilliant & friendly service, the extremely fast shipping and delivery of the dresses was remarkable, the quality of the dresses were breathtaking, and the price value is unbelievable. We will definitely be returning and using your company for every single special occasion in the future and wouldn't hesitate to recommend you to anyone.

28. januar 2022
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Svar fra Twosisters The Label

Thank you so much for your kind words! As we know how hard it can be to shop online we provide as much information as we can about our garments, the materials used, how much stretch they have, the length measurements etc. We also have a comprehensive size guide that is always properly adhered too! Additionally, our sales team are always happy to assist further. We are so truely glad to hear that everything fit perfectly and the quality is as we advertise! We look forward to having you shop with us again in the future. 🥰💘

Vurdert til 5 av 5 stjerner

Quick prompt and beautiful dress

This dress was purchased for my baby shower and with how stretchy it is it will fit my growing bump, it's thick and not see through, made with such quality.

The service to receive confirmations of purchase, tracking and even the dres itself. Cannot fault. Thank you

28. januar 2022
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Svar fra Twosisters The Label

We are so glad to hear one of our bump friendly styles was suitable for you! We understand how tricky shopping for dresses with a bump can be! You are most welcome and we hope you get lots of wear out of your dress 💘👗

Vurdert til 5 av 5 stjerner

Great experience every time

Great experience every time. I have several dresses from Two Sisters the Label and love all of them. True to size, quality dresses and arrive within a week (I’m nz based).
I’ve returned one because I didn’t like how it looked on me and the process was really easy, credit applied to my account straight away.
Highly recommend!

28. januar 2022
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Svar fra Twosisters The Label

As a small South Australian business, your kind words truly mean so much to us and we hope you enjoy shopping with us again in the future 🥰💖

Vurdert til 4 av 5 stjerner

Beautiful, amazing quality

I wore this dress for my engagement party and absolutely loved it. The sizing was accurate, the quality was amazing. The tan coloured material under the lace was a little darker than I had expected but it was still nice. Due to the backless design and having a bigger bust I had to strategically tape my boobies into place but it worked out well. Overall loved the dress.

17. januar 2022
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Svar fra Twosisters The Label

We are so glad to hear that our dress was perfect for your engagement! 😍 For next time, a lot of our staff/customers champion sticky bras for our backless styles! If you have any questions regarding styles or tips and tricks, please contact our sales team at sales@twosistersthelabel.com 🌺

Vurdert til 1 av 5 stjerner

Faulty, Bad Quality

Note: Two Sisters did not post this review on their website even though it was submitted. When asked, they said they did not post reviews they found irrelevant.

Brienne Dress in Navy

I purchased this dress for a very special occasion quite a few weeks in advance, I tried it on and ot fit very nicely. Unfortunately, when I put it on the day I was to wear it, I noticed lots of holes appearing all over the dress. As I was on my way out the door with no other dress to wear, and the holes were only on the outer layer (the lining was intact), I had no choice but to wear it. It was a bit embarrassing, and disappointing considering the cost.
The policy is that once the dress has been worn they do not offer refunds, so I was only able to get $23 back for repairs.
As it appears the dress is faulty with loose stitching for the stretchy material, this will not be enough to cover the cost of current and future repairs.
I would recommend moving around in the dress when you try it on, so that you can be sure you don’t have the same fault and can hopefully return it.

11. januar 2022
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Svar fra Twosisters The Label

Hi Laura,

Thank you for your feedback! We are genuinely sorry that your dress experienced issues with the stitching as expressed in our email correspondence. However as this garment was worn and we were not informed of any faults prior, the only compensation that could be offered was the 15% refund that has since been issued back to your original payment method. We can understand how upsetting this must be as it was a garment purchased for a specific occasion, unfortunately however as you have worn this garment we can no longer offer a replacement or a refund as we cannot be sure of the manner in which this garment was treated while in your possession. As there are no longer any tags on the dress we are unable to be sure that this was a manufacturing fault that caused the loose stitching.
​We never like to have our customers disappointed, for this reason we have clear policies in place that we adhere to at all times so that both the company and the customers are aware of the transaction they are entering into. All faults need to be declared to us within 14 days of when the garment has arrived, we will then assist in finding a solution that ensures the customer is left satisfied with their time shopping with us. However we do know that sometimes faults are not prevalent until they have been properly put on for the event itself, in circumstances such as this if the customer chooses to proceed with wearing the dress we offer the 15% refund as a standard reimbursement for mending fees, as such this was the most we could offer to compensate you with as this is the same amount issued to all other customers who have experienced such an issue.

Vurdert til 5 av 5 stjerner

Clothing is Top Quality

Clothing is top quality. Postage is extremely fast. This is my 3rd purchase and I will be buying more. Amazing company.

6. januar 2022
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Svar fra Twosisters The Label

Thank you so much for your kind words! As a small South Australian business, your feedback truly means the world to us and we hope you enjoy all of your future orders with us 🥰💖

Vurdert til 5 av 5 stjerner

Love love LOVE your label!!!!

Love love LOVE your label!!!!
I purchased a dress (Celine set) which was fantastic quality and exceeded my expectations. Thank you!!

29. desember 2021
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Yay! How stunning is the Celine set?!? We hope you get lots of wear out of your order! 😊💘

Vurdert til 5 av 5 stjerner

Lovely service, beautiful outfits!

I purchased the Zia set (red), Donna Jumpsuit (burgundy), and the Khaleesi dress (mulberry). All three were beautiful (quality, colour etc) and the customer service was fantastic. They were very helpful in making sure I received the right sizes. The Zia Set is also such a cute little two-piece that I wore it for Xmas :)

26. desember 2021
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We are so thrilled to hear that we were able to assist you in finding the perfect sizes and you were happy with your order! Please don't hesitate to contact us again in the future should you need any more assistance from our sales team! 😍💘

Vurdert til 4 av 5 stjerner

Comfortable and elegant

Comfortable and elegant
Loved the feel of the dress and the design. Very easy to slip on and size was a perfect fit! ( size 10) will definitely purchase another dress for an occasion again!

15. desember 2021
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We are so glad to hear that you are happy with your purchase from us and we hope you get lots of wear out of your dress!! 🤩

Vurdert til 5 av 5 stjerner

Everything you can ask for when buying online.

Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even with COVID. Dress quality was fantastic, true to size Goddess dress( 8,10,12,14,16,20). Staff were quick to respond, even went above and beyond for a last min change. Best company to deal with especially for multi dresses like for a wedding party. Helpful, friendly and professional. Thank you Team, will buy again!

14. desember 2021
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Svar fra Twosisters The Label

Hi Lara! Thank you so much for your kind words and it was our pleasure to assist you with getting the perfect bridesmaids dresses! 💘 If you ever requre assistance again in the future, our customer service team would be more than happy to help! 🥰

Vurdert til 5 av 5 stjerner

Always the best choice to choose

Always wear twosister on my special days, last year wore on my wedding day, this year had it on my anniversary. Beautiful style and always fit me perfectly, never dissapointed. Like to support local brand.

10. desember 2021
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Thank you so much for your kind words and we are so glad to hear you enjoyed your purchases from us!! As a small South Australian business this truly means a lot 🥰

Vurdert til 5 av 5 stjerner

Stunning dresses

I have the Elysian and Khaleesi dresses. Both dresses are great quality, a perfect fit and really flattering.

3. desember 2021
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We are so happy to hear you love your dresses!!! We hope you find many occasions to wear them too!! 🧡

Vurdert til 5 av 5 stjerner

Beautiful clothing

Beautiful clothing, well packaged, delivered in record time.
Would definitely buy again from TwoSisters

30. november 2021
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We can't wait to have you as a repeat customer!! Hopefully you keep finding amazing dresses to fill your wardrobe with!!

Vurdert til 5 av 5 stjerner

100% great service

100% great service - from ease of purchase, delivery, to the dresses purchased - all I can say is AMAZING

24. november 2021
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Thank you so much! We are so happy you had an amazing experience with us!!

Vurdert til 5 av 5 stjerner

Excellent brand for beautiful dresses and clothes

Great experience buying 2 evening dresses from Twosisters The Label! The online ordering process was quite simple and easy. They had an easy to understand and fairly accurate sizing guide for their outfits. I particularly liked how they gave the exact dimensions of both the model and the dress they were wearing. It definitely helped to pick the correct size. The dresses arrived within 3 days (very impressive for the sluggishness of the current postal system) and was super impressed with how easy they made it to return an order if it didn't fit right. Luckily both dresses fit perfectly and I love them! The dresses themselves are pretty good quality. The material feels really good and everything is stitched at a high quality. They also have a great range of different outfits that suit all age and body shape ranges. Will definitely be heading back to Twosisters The Label for future event dresses!

23. november 2021
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We are so happy you had such an easy time navigating our website and that you found all the information useful when choosing a size!! 🧡 We can't wait to dress you for more occasions!!

Vurdert til 5 av 5 stjerner

High quality gorgeous clothing

Every time I purchase something from Two Sisters it arrives in a relatively short time period. All of the clothes I have bought are of very good quality and are just gorgeous. If you are looking for high quality looking clothes which fit great, definitely try something from this store

19. november 2021
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Vurdert til 5 av 5 stjerner

First time order - everything perfect!

I ordered a size 8 and it is a perfect but snug fit. I would describe myself as a size 9 so have to buy either an 8 or a 10 which can be a problem when ordering online. I am 167cm tall, bust 86 cm, waist 70cm and hips 86cm. If you are any bigger in the bust or hips then you will need a size 10. The fabric and sewing quality are amazing and easily on par with dresses that I have paid up to $400 for. I found the sizing info for the pictured model really helpful and the website functionality and filters work well. Super fast delivery another bonus. I will definitely be ordering again from Two Sisters and will post a pic in the new year (this is my NYE party dress).

19. november 2021
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Vurdert til 5 av 5 stjerner

Amazing outfit!

I’m so pleased with the Celine set I ordered!
Great quality and a great price too. The size was perfect and the colour is gorgeous.
It arrived in good time and I’ll definitely be buying again.

18. november 2021
Anmeldelse skrevet uten oppfordring

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