Turn Me Royal Anmeldelser 6 608

I initially gave a 1-star review after they canceled my order when I complained to Etsy that I was being overcharged and the "unlimited" revisions were not honored. The customer service team reached out to me after I emailed a long response. We were able to come to an agreement and my picture was completed. The review would have been 5 stars if I would not have had to fight so hard at the beginning of the process.

Great customer service and the product was very high quality

There is no ZERO stars, sadly.

My "venture" with this company was for a surprise Christmas gift and started December 13, 2024.

1. Everything started out well, got the proofs of 8 portraits I ordered and just needed to change one photo on the order. Sent in the change. I then got multiple replies that seemed to me, to be conflicting and confusing.

2. Kept waiting for the proof of the single change and it did finally arrive a couple days before Christmas so I approved everything (I didn't realize I could have approved the other 7 as they were presented as one order) and crossed my fingers.

3. Company goes silent, except for promotion ads that there's still time to receive the portraits before Christmas! Ha!

4. I send multiple emails trying to ascertain status, no replies. Two-days before Christmas, I start offering alternative solutions to them along the line of "just send me the digital copies, and I'll print them off so the receipient can at least get the laugh." I contact a local printer who assures me as long as I can get them to her by 12/24/24, she can print them in color.

5. Turn Me Royal stays dark. I get PayPal involved who sends some kind of contact to them. I don't know what it is.

6. Then out of nowhere, and email comes in telling me that the agent could not find where I had ordered "digital copies" when the package I bought clearly stated that "digital copies were included."

7. I know I'm sunk. Suffice it to say, this surprise conclusion of our Christmas was off the table thanks to Turn Me Royal.

8. On 12/26/24, a day AFTER Christmas, I get a email: "Your order #xxxxxx has been shipped!" Geez, thanks.

9. I reach out to PayPal for total refund based on their 100% Customer Satisfaction Guarantee "promise" and shipped the portraits back to the return address.

10. I doubt PayPal will obtain a refund and I ended up making a $632 "donation" to this company since I sent the portraits back.

I'd steer clear of this company. They offer great ideas and based on the proofs they send, they did a good job. But what could have been resolved with a simply digital copy file and I would have given out the portraits when they arrived, was dashed by their totally incompetent communication and resolution process.

Steer clear.

Great portrait of my husband and I as the King and Queen! Such a hit this Christmas! Important to note, make sure you take a photo that is clear and close up of your face as they direct you to. For those of you who might be a little older and have fine lines (as I do) these aren't captured in the art work so don't worry about needing to have a picture with a filter, ha-ha! I changed my picture once, which they permit you to do, because I've never liked any pic of myself, but when it came I was pleasantly surprised. The company communicated a lot through email which was helpful and I thought shipping was quick considering what they needed to make. A total winner as far as a holiday gift!

I gave them a one star rating because that's the lowest I can give. We ordered a portrait of my granddaughter and since the rendering looked nothing like the picture we submitted, we asked for a re-do, and then another re-do after the second attempt was identical to the first attempt. After the third unsuccessful re-do I gave up and asked that they cancel the order. When Turn Me Royal was reluctant to cancel the order I went to my credit card company Visa and asked them to reclaim the payment, which they did. Turn Me Royal appealed. Visa then demanded that I hire an art appraisal expert to certify that the likeness wasn't satisfactory. I ended dropping the appeal since I wasn't about to hire an art appraisal expert, at my expense, to certify that a $100 painting wasn't satisfactory. Moral of the story is that (a) Turn Me Royal is not a reputable company to deal with and (b) don't expect any help from Visa when you have a dispute with a vendor - they will side with the vendor every time.

The portrait was adorable, my husband laughed out loud, and quickly hung it in his “man cave.”

If I could give negative stars I would. Ordered a Xmas gift canvas that never arrived. Communicating with support for more than 2 weeks - to find I am only able to get an 80% refund - even though no gift was delivered. Getting confusing responses from support. Yet, 80% refund is unacceptable when no product was received. Don’t recommend doing business with this company.

I thought I was paying for a large canvas but instead spent so much money for a digital file. And charged $9 for express delivery. Why would they charge for delivery for a digital file? The $9 was refunded when I questioned it. However, I had to pay an extra $50 for a smaller canvas than I wanted. I doubt I would have spent $150 (after 65% off) for this canvas if I knew up front. I think the website is deceiving with pricing! I haven’t rec’d the canvas yet but I’m sure it will be great. Just very disappointed in what I thought I was getting and what it really was.

Really shitty. Misleading advertising. Late shipments. Poor customer service

The background was too dark and the dog blurred into it. I sent an email and received no response.

I am a returning customer as the portrait is an awesome product. The canvas art is exceptional and you could not experience better customer service. Best gift you could ever give anyone!!

I ordered a portrait of my late sister and myself for my mother and I for Christmas and you all re-did it several times at my request and I was pleased with how it turned out. I then ordered a portrait of my niece and her child for Christmas also. Both my Mom and Niece were so surprised and happy with the outcome. They were still pricey even with a discount but I will always cherish having the portraits to be passed down.

I was simply confused because..like their commercials...it's people showing canvas type portraits! I order one And I get a email/ text asking how I enjoyed it? I'm like ..enjoyed what? They tell me then ..it's just z digital picture..online! I'm like ...ohhh, ok! My bad I totally thought wrong and my fault! I don't know the prices to the Canvas Portraits...like showed in the commercials! I went back looking for an actual email posting the picture but I only got the picture with their name on it and then the email afterwards...how did I like the portrait!? I don't have the digital portrait I bought!?

I disliked the fact they promote a quick portrait when it's a cut ,copy, paste that their "artists" (AI more than likely) are creating.
Also disliked communication from a real living human vs AI. I apologize for my last transmission.
Cost vs quality vs great gift!!!
5 stars...
Keep working on communication and shipping!

Diamond
Ohio

I had a great experience. Bought the portrait for my boyfriend for Christmas. They have you review it first then once you say OK it came within a month. It looks fabulous. He loves it. I will probably order more. Highly recommend!

I ordered a painting to give a family member on Christmas, and was informed by the company that it would get here before Christmas. Last week, I received an email telling me that the painting had been shipped out, but they did not send a tracking number. It is Christmas Eve and the painting is not here. I am not happy.

Total scam artists. Horrible quality and now refusing to give guaranteed refund. Now flat out lieing about not being able to send a refund. My bank informed me they are lieing. They also have 45 Better Business Bureau complaints and an F rating. BUYER BEWARE!!

If I could give no stars I would. I couldn’t submit the photos at initial purchase. I asked for a refund within 2 hours. They declined but asked for photos. I checked in a couple of days later. No preview, it was marked shipped and delivered. I emailed again, I got an apology but said it was too late for me to make any changes or review it. I got an email saying the digital was ready for download with no attachment. It follow several days for someone to send it. I asked several times for shipping info. Finally got it on the day it arrived. A horrible experience, I do not recommend. Terrible customer service and no follow through. Very disappointing.

Be careful and look closely at the "deals" they offer. It seemed like I was getting a portrait, when in reality I got a digital picture that is pretty much worthless for $50. Picture was nice, but not what I expected. So, I paid an additional $50 for an actual portrait. Still waiting on it to be shipped. Hope it arrives in time for Christmas. Company does take a while to respond to questions and they have no contact number.