tucann.comAnmeldelser 

177
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Tucann was a fantastic company to order from. Items came as scheduled and when I needed to change the shipping address their support team responded within an hour…even though I emailed them at 6:00am!... Vis mer

Vurdert til 1 av 5 stjerner

Customer Service is Lacking they are always late on their expected delivery date even if you choose expedited shipping. There is no support number and they don’t answer their emails. This is the sec... Vis mer

Vurdert til 4 av 5 stjerner

First, I have already sent you a review. I guess you're not reading them. I decided to return one of the suits I haven't worn. Unfortunately I didn't read your return guidelines first. I don't h... Vis mer

Vurdert til 5 av 5 stjerner

I tried Tucann swimsuits for my husband for the first time and he loved them! He hates mesh linings and these were so comfortable. I didn’t realized one of the suits I ordered was final sale, and my h... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

177 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 48 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(177)

91 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

10/10 would recommend

Fast shipping, and great product! I’ve gone and got myself 4 pairs of shorts from Tucann now and I love the fit and quality more than anything. Always get loads of compliments too. My first pair have held up pretty well after 2 years of use as well!!

14. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best on the market

The quality and style of their products is class. I bought the swimmers and the training shorts. They are true to size and fit well. They even come with compression inside lining.

25. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Inconsistent sizing poor quality control

Decent quality but way too expensive for the poor sizing and horrible customer support. Ordered the Medium after requesting a sizing chart since the website did not work correctly in order to show it. Was told they were true to size per the chart. Medium in 5” was way too large due to elastic band. Exchanged for small. The small waist fit but they were way too short. Re bought a 7” length in small. This waist was identical to medium in 5”. No constancy in sizing. Wasted lots of time and $30 in restocking fees. Will not ever buy again.

Lastly. Terrible customer service. It’s like talking to a robot. Would not reccomend doing business with such a horrible company.

12. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til tucann.com

Svar fra tucann.com

Thank you for sharing your feedback, and we’re truly sorry to hear about the sizing issues and frustration with our customer support. We take all reviews seriously, and your experience is certainly not what we aim to provide.

Our sizing is intended to be true to size based on the chart, which thousands of customers have used successfully. However, we recognise that inconsistencies can sometimes occur, and we're sorry that you experienced this. We’ll be looking into the 5" Black Medium, 5" Black Small and 7" size small we exchanged for you to ensure that we can address any potential sizing issues.

Regarding the restocking fee, we do charge a $10 restocking fee and a shipping fee this helps us cover handling costs, which is a standard practice for many companies. We also do fully cover shipping and retrun costs on all exchanges. We do understand how the situation became frustrating for you given the volume of exchanges.

As for your experience with customer support, we apologise if it felt impersonal. We aim to assist every customer efficiently and accurately. If there's anything we can do to make things right, please reach out.

Thank you for your honest feedback, and we appreciate you giving Tucann a try.

Vurdert til 1 av 5 stjerner

Horrible customer service

I ordered 2 pairs of shorts Nov 25 thinking they would arrive for Christmas. It's now Jan 2 and they're still not here. Ive contacted Tucann many times since realizing they wouldn't arrive for Christmas. At first when they said they were investigating it and putting a rush on it I thought that was great. Now that it's been so long I've given up on trying to get the package and I just want a refund. Every time I ask them for a refund they just keep saying the same thing. "We're taking this very seriously. We have an investigation underway." But they're not actually doing anything about it. I don't care about the lost package any more, I just want my $200 back. Absolutely terrible customer service.

25. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til tucann.com

Svar fra tucann.com

Hey Cassie, just following up here you're order was delivered according to our system on January 6th! I do apologise for the delay on this order it seems the delay was due to a Labour Disruption in CA around the time of order. I'm glad they got to you in the end!

Vurdert til 1 av 5 stjerner

i am still waiting for my order

i am still waiting for my order
when i try to track my item and enter my info
it takes me back to a different page ive been to 2 post office in my area they cant track it.
it seems like a hack or something not right .
anyone else had this problem??????.
i thought this was an australian site but it gone to the usa ? can someone help me get my money back.

15. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til tucann.com

Svar fra tucann.com

Hey Jane, sorry for the delay in reply here on trustpilot! Sorry for the difficulty you had in tracking, currently all our orders come from our international fulfilment centre based in the USA. It appears your order was made on Nov 15 and delivered on December 2nd, which is slightly longer than usual for our international delivery system however WA sometimes does take longer from the USA.

I trust all was well with the product!

Vurdert til 2 av 5 stjerner

Not a good reputation

They might have their trunk in very good quality and a lot of customer like it, but they are not honest to the discount code they provided and whatever they said $20 off to shared friend, this was disappointing!

10. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til tucann.com

Svar fra tucann.com

Hey Jai! We are honest and clear in this promotion. As per the terms and conditions stated, the person you refer is required to make a purchase for you to be eligible to receive the $20.

"Invite your friends to experience the Tucann lifestyle! Share your $20 discount link, and earn $20 for every purchase they make."

As the person you referred hasn't purchased as yet, the reward has not yet been deployed to you.

Vurdert til 5 av 5 stjerner

Awesome swimsuits

Very stylish and comfortable. High end details too, including the pockets and especially the Tucann tie string ends.

2. september 2024

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv