tucann.comAnmeldelser 

Received my 2 pairs of swimming trunks today . Look amazing. Perfect fit . Brilliant quality. Just be wary regarding import duty if ordering from the U.K.

ill definitely be ordering more

I have never tried on or owned a bathing suit of this super quality. I originally bought a medium but exchanged it for large. I am typically between a medium and a large. I ordinarly wear 7 inch shorts because of my height. However, I prefer a shorter length (5 inch) in a bathing suit to more free, cool, and quicker drying. I think the shorter length also pushed me to the large over the medium. The material is lightweight, stretchy, excellent quality, seems durable, and like it would dry quickly. The interior liner is incredibly smooth and soft. This suit has a special tie on the inside of the waist which can be used to tighten the waist if needed. What a great idea! I have not used this suit yet but based on all of the features, I cannot wait to try it out. I am so impressed with this one that I will likely get another before our family trip this summer. The new releases have kept me interested to see the potential options.

I originally made my order 2 pairs of trunks on the 3rd May. When I place my order I was charged taxes and duties. My order has been stuck in Heathrow customs since 14th May.

I have tried DHL and getting no answers. Tucann are giving answers they will review but nothing happens.

A great product. But I would not recommend buying if you live in the UK.

Update 280525- 5 days on from original post. Various emails with Tucann first asking me to pay import duties . I then showed I had paid duties when I had placed order which doesn't give a lot of confidence. They then promised to resolve with DHL but no movement to date.

Update 300525
Now 5 days on from last reply from Tucann. They are now ignoring my emails. Still no closer to getting the trunks held in customs that I paid import duty on when I purchased.

Update 200625

I can confirm I received a full refund and they sent me my order for free. I had to pay import duties. It's a shame they took 7 weeks to arrive and they arrived whilst I was on the holiday I bought them for. Now they have a been delivered they are exceptional quality and I will buy again.

If you do order from UK buy 1 pair at a time then you hit no customs issues and they end up cheaper

Love these trunks!

Verzenden van mijn zwemshorts via DHL ging niet zoals men verwacht...het duurde een eeuwigheid. Vanwege dit laatstgenoemde nam ik contact op met personeel van Tucann en daar werd ik wél blij van; Tucann personeel was vriendelijk, behulpzaam, professioneel en namen prompt aktie.
Uiteindelijk mijn zwemshorts in goede orde ontvangen en bij het zien en passen van de shorts werd ik echt blij; perfecte fit, prachtige kwaliteit en niet onbelangrijk, ze zijn COOL 😎

I purchased two pairs of shorts at £120 and initially I got my DHL code and things appeared to be going well until my parcel arrived at Heathrow and then nothing. The parcel has been there now for 2 weeks and this companies customer service consists of AI bots who put you round in circles. DHL are as bad with AI again not assisting. Purchasers BEWARE it will now take me going through my credit card company to get and assistance or refund there policy is they don’t refund international parcels that are clearly lost in transit and they don’t get back to you at all only an automated e mail. They advertise as the Rolex and Louis Vuitton of shorts if I were those companies I would be taking them to court !
After two weeks I now have an e mail requesting a further 51.00 pounds in import tax which shouldn’t be paid on goods under £135 pounds or they wont be delivered. This was never indicated when I paid 120.117 for the goods. Once again they refer you to dhl and now a third party alleged customs collection service. So i have to now argue the cost if this and tax with the third party provider to get goods delivered. If you are in The UK avoid this company at all costs!!!!
19/05 I have now spoken to the alleged customs collection service and due to the wrong value being given to DHL by tucann they cannot change this and I will now have to refuse delivery and try and seek a refund with them direct or pay nearly an additional 40 percent in tax. The experience continues!
Fir the avoidance of doubt uk customs did not value the goods you did and it cannot be changed the wrong value was given to DHL which tucann require to sort out. This is the only non AI reply I have had which has had any speed in over 2 weeks! Maybe you can reply and let me know and those on Trustpilot how you wish to resolve this shambles !
21/05 once again going round in circles and getting no where with Tucann who in effect have left it blaming customs or DHL for the mistake in the over value of the invoiced order. This has been a lesson in customer service at its worst end of the scale and if it wasn’t for trustpilot I don’t think there would have been any interaction with humans as they constantly believe AI bots and pre composed e mails will fix anything. Clearly the only interaction in valuing the goods was human and it has failed miserably.

Excellent trunks. Perfect fit very comfortable to wear all day at the beach. Bought a couple more pairs.

Their return/refund policy is a joke. I'm sending my order back because the fit is terrible, and they're keeping $20 from my purchase—plus I have to cover the return shipping. Definitely won't be buying from this company ever again.

Be carefull. Onece a customersupport informed me abou1-2 days of processing of my ordere. A week has gone and still processing. Everything what thay can say - Your oder is processing. Costumer service is worts than ever! Never again!
They a scmmers!!!!

Bravo! Tucann the colors you see are no exaggeration. Perfect fit just like they were tailored! Don’t take my word for it just read the reviews! The 4 way stretch is awesome and comfortable. And the inner lining helps with the fit. Read the reviews!

Package came quickly and the shorts are even more comfortable than I thought they would be.

Was a little bit dubious about buying after reading a few reviews. Bought two pairs of cammo shorts on Feb 23rd. uk customer, the shorts arrived today (feb28th) from america. Very good email communication throughout. FedEx was the courier.
Product is colourful, excellent quality in the materials and great design.
100% will be buying from this site in the near future. I like to wear clothes that are different from the norm, and these totally tick all the boxes.

I ended up wearing these as regular shorts more than I expected. The fabric isn’t that shiny, cheap swim trunk material, so they look fine with a T-shirt. Wore them to grab lunch after the beach, and they didn’t feel out of place.

The material is noticeably better than most swim trunks I’ve owned. It has a bit of stretch but doesn’t feel flimsy. Took them on a trip, and they held up great—quick drying too.

The fit is spot on. I hate when swim trunks are either too baggy or too tight, but these sit perfectly. Stayed in place while swimming and didn’t get heavy in the water. I’ll probably get another pair.

Honestly didn’t expect much, but these trunks are actually super comfortable. The liner doesn’t ride up, and the material is soft but durable. Wore them all day at the beach and didn’t feel any irritation.

The best swimming shorts I have ever worn - can’t recommend highly enough

Good quality and cool designs and colours

Great shorts. Bought a couple of pairs before Bali and was cool to have some designs not seen everythere. would highly recommend. Would wear out to dinner as well as hitting the beach