I used to be a happy customer for years. On March 12th I received the wrong product-not what I ordered. I emailed them to exchange the item, and sent them all of the information including photos. I r... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
10 days in and there is a distinct difference! Im not an ambassador or anything so this 5 star review doesn’t benefit me in any way- just someone who drinks excessive coffee and kept buying the cheap... Vis mer
Selskapet har svart
It's not an instant process, but it's a process for sure, shades absolutely change if you are consistent with it. It's literally as easy as adding toothpaste to your brush powder. Brush your teeth don... Vis mer
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Wanted to give the product some time to work before giving a result review and I feel like the results in how white your teeth can get varies from person to person. That being said I don't think the p... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
Kontaktopplysninger
4401 E Baseline Rd #103, 85042, Phoenix, USA
- support@trysnow.com
- trysnow.com
3,8
Bra
4k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful and understanding
Very helpful and understanding. No pushback.
8. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
Thank you for your kind words! We’re so glad to hear that you had a helpful and understanding experience with our team. Your satisfaction means the world to us.
As a token of our appreciation, we’d love to send you a special gift! Please reach out to our customer service team at support@trysnow.com, and we’ll take care of the rest.
Looking forward to hearing from you!
All the best,
SNOW
Do not order!
I placed an order on February 20 and have not received any communication regarding order status or shipping. They took my money but I never received a product. Do not buy from this company. I will be reporting them to the BBB and giving negative reviews on every review platform.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We sincerely apologize for the inconvenience and frustration caused by the lack of communication regarding your order. We completely understand how important it is to stay informed about your purchase, and we regret that we fell short of your expectations in this instance.
Please rest assured that we have already responded to your email and provided the resolution you preferred. Our goal is to ensure that every customer has a positive experience, and we truly appreciate the opportunity to make things right. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help.
All the best,
SNOW
This isn’t a review however I’m curious…
This isn’t a review however I’m curious as to why 95% of these reviews are regarding their customer service experience and not how well the products actually work if they do. This really makes me leery about purchasing anything because these products are a bit pricey
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We totally understand your concern, and we appreciate you taking the time to share your thoughts! Many of our customers have amazing experiences with our products, but they often highlight our customer service because we truly go above and beyond to make sure every customer feels valued and supported. That being said, we also receive plenty of feedback on how well our products work, and we encourage you to check out detailed reviews on our website and social media from customers who love their results!
If you’d like to see more product-specific reviews, we encourage you to check out our website at www.trysnow.com, where you’ll find detailed reviews from customers who love their results. We know investing in self-care products is a big decision, and we want you to feel confident in your purchase.
If you have any questions or need recommendations, our team is always happy to help. Feel free to send us an email at support@trysnow.com.
All the best,
SNOW
Order delay corrected and repaired!
When my order for the booster powder was delayed, I was concerned that maybe my order was lost. I reached out to customer service and they responded to let me know about the delay, offered options for completing the order, and provided a store credit for my trouble, which I am going to use to place another order. They were very responsive, kind and empathetic, and corrected my issue to my satisfaction.
28. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
Thank you for sharing your experience! We completely understand how frustrating delays can be, and we’re so glad our team could provide the support you needed. Making things right for our customers is always our priority, and it’s great to hear that you were happy with the resolution.
As a little token of our appreciation, we’d love to send you something special. Just reach out to us at support@trysnow.com, and we’ll make sure it gets to you!
Thanks again for your support.
All the best,
SNOW
Amazing customer service and they…
Amazing customer service! They warranty your products with upgrades, if something does not work. Very nice, communicative and professional.
27. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our customer service team. Making sure you’re taken care of is our top priority, and we’re always here to help with upgrades, warranties, and anything else you need.
As a little thank-you, we’d love to send you a special gift! Just shoot us an email at support@trysnow.com, and we’ll take care of the rest.
We appreciate you and can’t wait to serve you again!
All the best,
SNOW
Can’t get anyone to reply to my request…
Can’t get anyone to reply to my request for a delivery date. They took my money but I have had to communication from them at all.
28. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We sincerely apologize for the delay in responding to your inquiry. Due to a high volume of messages over the past few days, our response times have been slightly longer than usual. However, we want to assure you that we have read your email and have already replied with the necessary details regarding your order. At this time, we are awaiting your response so we can proceed accordingly.
We completely understand your concern and want to make this right for you. If you have any issues with your order upon arrival, please remember that we offer a 60-day guarantee for your peace of mind. Should you need further assistance, feel free to reach out, and we’ll be happy to help.
We truly appreciate your patience and look forward to resolving this for you.
All the best,
SNOW
Ordered 5 Feb, it’s now 26 Feb still waiting…
Placed my order 5 Feb, and have sent several emails inquiring about my order that’s still on “Preparing shipment” status, and finally received a reply back today, 26 Feb. The response states that they will be shipping soon, but unsure of the exact shipping and delivery dates. I was given 3 options to choose from. Option #1, wait till all my items are available for shipping. Option #2, split the order and ship available items now and the rest later, once it’s available. Option #3, Cancel my order and refund my money. However, they said if I choose Option 1 & 2, the 60-day money back guarantee applies based on original purchase date, and that is 5 Feb. By the time I received any of my items, whenever that is, the 60-day money back guarantee will already be expired. They continue to advertise and claim 3-5 business days estimated delivery of the items, which is a lie, knowing that items are not available, and yet they charge your card, as soon as you place your order. Frustrated is an understatement. I wouldn’t recommend ordering from this company, unless you’re willing to wait for a long time.
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We sincerely apologize for the delay in processing your order and for any frustration this has caused. We completely understand how disappointing it is to wait longer than expected, and we truly appreciate your patience.
We see that you are already in contact with our customer service team, and we’re grateful for the opportunity to assist you. The delay is due to stock availability, and we want to assure you that as soon as your items are back in stock, they will be shipped within the estimated 3-5 business days timeframe. We are continuously working to improve our inventory management and communication to provide a better experience for our valued customers.
We also understand your concerns regarding the 60-day money-back guarantee. Please know that our team is happy to discuss possible solutions to ensure you feel confident in your purchase. We have received your response via email, and our team will be getting back to you today with an update.
Your feedback is extremely important to us, and we are committed to improving our processes to provide a smoother and more transparent shopping experience. Thank you for giving us the opportunity to make things right.
All the best,
SNOW
Very attentive and solved my problem!
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
Thank you so much for your kind words! We're glad to hear that our team was able to assist you and resolve your issue. Providing attentive and efficient customer support is our top priority, and it’s great to know that we met your expectations.
If you ever need any further assistance, have questions, or just want to share your experience, we’re always here to help. We truly appreciate your support and look forward to serving you again in the future!
All the best,
SNOW
"Order still processing....."
Placed an order on February 16th; 10 days, later order "still being processed" and has not shipped. Emails not responded to, and phone number goes to a voicemail service no matter what time of day I call.
Starting to believe this a scam.
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We sincerely apologize for the delay in processing your order and for any frustration this has caused. This is certainly not the experience we want for our customers. Please rest assured that Snow Cosmetics is a legitimate company, and we are committed to providing high-quality products and excellent customer service.
We understand your concerns regarding the lack of updates and difficulty reaching our support team. Due to high demand, response times may be longer than usual, but we are actively working to improve our communication and ensure every customer receives timely assistance.
To further assist you and resolve this matter as quickly as possible, please reach out to our customer service team at support@trysnow.com with your order details. We truly appreciate your patience and look forward to making things right for you.
All the best,
SNOW
Replacement heads don’t fit. No response from customerService
I’ve been trying to get replacement heads that actually fit my toothbrushes. They make it impossible to know if you have a generation 1 or 2. They don’t send you an order confirmation email and they add products to your order that you didn’t put in your cart so you end up with items you didn’t want plus a snow protection plan. I’ve contacted their support via email and have left voicemails as it is impossible to get a real person. DO NOT WASTE YOUR MONEY as the customer service is horrible.
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We’re truly sorry to hear about the frustration you’ve experienced, and we appreciate you taking the time to share your feedback. Your concerns about the difficulty in identifying the correct replacement heads, unexpected items in your order, and challenges in reaching our support team are very important to us. This is certainly not the experience we want for our customers.
We understand how confusing it can be to determine the correct toothbrush generation, and we’re always working on ways to improve our product information to make the process easier. Additionally, receiving unexpected items in an order can be frustrating, and we’d love the chance to make things right for you. Our team is here to help ensure you get exactly what you need.
We sincerely apologize if you’ve had difficulty getting in touch with our support team. We’re committed to providing the best possible service, and we’d love to assist you directly. Please reach out to us at support@trysnow.com, and we’ll make resolving this a priority.
Your satisfaction is important to us, and we appreciate the opportunity to improve both our products and our customer experience. We hope to make things right for you!
All the best,
SNOW
Toothbrush heads break and shed in your mouth
I bought Snow products that totaled 400 dollars without sale, with sale it was 236 dollars. I got free items with my order during Black Friday sale. The LED electric toothbrush and toothbrush heads came free. Within 1 week usage, while brushing my teeth, the toothbrush head broke in half in my mouth exposing the wires. I sent an email with photos and they sent me two more toothbrush heads. 2 almost 3 weeks later while brushing my teeth, the toothbrush heads started shedding in my mouth which is a huge choking hazard. I sent them another email with photos and they offered to send more replacements x2 or a 50 dollar discount BUT have not confirmed if they were sending replacements or that 50 dollar discount following up on the email thread which tells me they’re bogus business practices. Mind due the toothbrush and brush heads itself are 129 dollars and 12 dollars each without sale. For those prices you would think you’re getting quality products but you’re basically paying high prices for a temu toothbrush. Stick to your regular trusted branded toothbrushes and toothbrush heads. Other than that, the other whitening products were mediocre and I see no difference and that’s coming from someone who doesn’t smoke or drink alcohol, soda, or coffee. Mainly bought the products for tea stains. Don’t recommend this at all.
*update: their phone number listed won’t be answered by a representative, it’ll make you leave a voicemail and they’ll never call you back. Bogus business practice, they won’t honor replacing your broken pieces. Sending them all my items back for a full refund. They have time to reply here but not emails to your concerns.
22. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your toothbrush and brush heads, as well as your concerns regarding the effectiveness of our whitening products. Your feedback is invaluable to us, and we take product quality and customer satisfaction very seriously.
We completely understand your frustration, especially after experiencing multiple issues with the toothbrush heads. That’s certainly not the experience we want for our customers. We appreciate you bringing this to our attention and for reaching out to our support team. We sincerely apologize if there was any confusion or delay in our response regarding the replacements or the offered discount.
We’d love the opportunity to resolve this for you as quickly as possible. Please reach out to our customer service team at support@trysnow.com, and we will do our best to ensure you receive the best possible resolution. Your trust in our brand matters, and we want to make things right.
Looking forward to assisting you further!
All the best,
SNOW
Been over a month still no product
I ordered my products in January. Its now end of February and I haven't received all of my products. Now it seems like this was just a scam. Still waiting and not sure when or if I'll actually get anything.
Update: Snow has reached out letting me know they should be sending the products in stock. I'll update review once I actually get them.
23. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We sincerely apologize for the delay and any frustration this has caused. We want to assure you that this is not the experience we want for our customers.
We’ve already sent you an email with options to resolve this matter. If you haven’t seen it yet, please check your inbox (including spam or promotions folders), and let us know if you need us to resend it.
We truly appreciate your patience and the opportunity to make this right. Please don’t hesitate to reach out if you have any further questions.
All the best,
SNOW
Great Company!
My email was answered in a timely manner and the customer service representative who answered my email gave me options that were siutable to my situation.
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
Thank you so much for your kind words! We’re happty to hear that you had a positive experience with our customer service team. Your satisfaction means a lot to us, and we’re always here to help in any way we can.
If you ever need anything else, don’t hesitate to reach out. We appreciate your support!
All the best,
SNOW
Still waiting….
I placed my order 2/9 and my items have yet to ship. I sent an email and inquire about my order and have not heard anything back. I understand there are delays but you should keep your costumers informed. I haven’t even tried my items yet but I’m very unlikely to recommend the products.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
Thank you for your feedback, and we sincerely apologize for any frustration this has caused. We completely understand the importance of keeping you updated on your order status.
We’ve already responded to your email with details regarding your order, including options to resolve the concern. If you haven’t seen our response yet, please check your inbox (including spam or promotions folders) and let us know if you need us to resend it.
We truly appreciate your patience and the opportunity to make this right for you. Please don’t hesitate to reach out if you have any further questions.
All the best,
SNOW
SCAM! Never received order or even confirmation email
SCAM - DO NOT ORDER!!!!!
Would give 0 stars if that was an option. I placed an order 2 weeks ago. No confirmation email received, no shipment or tracking information provided. I have followed up twice (via the shop app as well as the snow website customer service) and received automated responses but no actual response, can’t seem to get ahold of an actual person.
My card has been charged and yet I have no product nor information from the company on it ever being purchased.
LUCKILY I have the shop app to have the order number, otherwise I would’ve been screwed without an email confirmation. Will be disputing the charges with my bank, and reporting to BBB!
8. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to receive timely updates on your order, and we regret that this was not your experience.
Please know that this is not the level of service we strive to provide. We’d love to make this right for you. Kindly reach out to our support team at support@trysnow.com with your order details, and we’ll prioritize looking into your order status and resolving this as soon as possible.
Again, we truly appreciate your patience and hope to turn this around for you.
All the best,
SNOW
Just received and wont charge!
I just received my snow toothbrush yesterday and it will not charge. I have tried everything including different charger blocks and outlets. Please send me a toothbrush that works! I’m so upset. I was really excited about this toothbrush and paid nearly $100 for it.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We’re really sorry to hear that your new toothbrush isn’t charging. We completely understand how frustrating this must be, especially after looking forward to using it. That’s definitely not the experience we want for our customers.
Please reach out to our support team at support@trysnow.com, and we’ll be happy to assist you with a replacement or a solution as quickly as possible.
We truly appreciate your patience and the opportunity to make this right for you.
All the best,
SNOW
Excellent customer service
Excellent customer service. Quick efficient, polite, and resolved. My issue couldn’t ask for anything more.
19. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We really appreciate your kind words! It’s great to hear that our team was able to help you quickly and efficiently. If you ever need anything in the future, we’re always happy to assist!
All the best,
SNOW
Never received order!
Can’t comment on the quality of the product itself when I ordered a month ago and still haven’t received the kit. I’m going with this company must be a scam since I never received what I bought.
26. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We're so sorry to hear that you haven't received your order yet. That’s definitely not the experience we want for our customers, and we completely understand your frustration.
We’d love to look into this for you and make things right. Please reach out to our customer service team at support@trysnow.com, and we’ll personally investigate the status of your order. We truly appreciate your patience and the opportunity to resolve this for you!
All the best,
SNOW
This company has the worst customer…
This company has the worst customer service. They say they take pride in processing orders quickly, within 3-5 days, but it took them OVER 2 weeks to ship my order. They make it impossible to reach out to an actual person. Every time I tried to start a chat to contact a person, not a bot, it always said the chat is offline no matter what time or day it was. I tried reaching out multiple times to get any updates on my order, but I have yet to receive ANY sort of response. This lack of response truly just ruined my opinion of this brand no matter what the quality of the product is like.
16. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We're truly sorry to hear about your experience and the delay in shipping your order. We understand how frustrating it can be to wait longer than expected and to have trouble reaching us. Our goal is to provide timely service, and we sincerely regret that we fell short this time.
We’d love the opportunity to make this right. Please send us an email at support@trysnow.com, and our team will personally look into your order and assist you as quickly as possible. We appreciate your patience and value your feedback. It helps us improve and ensure a better experience moving forward.
All the best,
SNOW
*SCAM* If I could give a zero stars I…
*SCAM* If I could give a zero stars I would, this product is hyped up on social media but it’s not real. I paid $50 for the teeth whitening powder and never received the product or even a confirmation email. I reached out the company to see if there was an issue and they neglect to evenanswer any emails. DO NOT BUY!!!
16. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Snow Teeth Whitening
Hi,
We're truly sorry for the delay with your order. We’ve sent you an email with an update, and your package is actually out for delivery today. We appreciate your patience and hope you love your purchase once it arrives.
If you need any further assistance, feel free to reach out.
All the best,
SNOW
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.