I ordered an item 2 weeks ago was informed it was on way Received an update stating item was delayed contacted customer services 3 times no reply Still haven’t received item yet money has been tak... Vis mer
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It was easy to access the page and go through products also having Apple Pay made the payment much quicker
Really really good product and idea, only thing that let it down was the magnet broke and come out which I now can't use, so I'm still using the brush just not the magnet ability.
Looking for a gift for my three year old nephew who is so proud of his new golf bag, clubs, etc. As a golfer, getting your tees available for a round of golf can be trying at times. Location, breaki... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Professional, Premium Putting Aids. For Golfers
Kontaktopplysninger
Storbritannia
- Customerservice@trueputts.com
- trueputts.com
4,2
Bra
175 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 36 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor customer service
I ordered an item 2 weeks ago was informed it was on way
Received an update stating item was delayed contacted customer services 3 times no reply
Still haven’t received item yet money has been taken from my account very poor customer services
12. mai 2026
Anmeldelse skrevet uten oppfordring
Great buisness
Quality was an amazing and had surprisingly good shipping time to the US . Great business that prioritizes the customer and the quality
22. mai 2026
Anmeldelse skrevet uten oppfordring
Product as described and delivered…
Product as described and delivered within a reasonable timeframe.
4. mai 2026
Anmeldelse skrevet uten oppfordring
It was easy to access the page and go…
It was easy to access the page and go through products also having Apple Pay made the payment much quicker
10. april 2026
Anmeldelse skrevet uten oppfordring
Really really good product and idea
Really really good product and idea, only thing that let it down was the magnet broke and come out which I now can't use, so I'm still using the brush just not the magnet ability.
22. april 2026
Anmeldelse skrevet uten oppfordring
Great product and service!
Great product and service!
16. april 2026
Anmeldelse skrevet uten oppfordring
Exceptional quality
Offering a quality product and exceptional postage speed
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thank you, that means a lot — we work hard to deliver both top quality and quick shipping, so we’re glad it came through for you!
Kind regards,
TruePutts Customer Service
My 3 grandsons are loving their new…
My 3 grandsons are loving their new "ninjas"
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thank you, that’s great to hear — love that your grandsons are enjoying their new ninjas!
Kind regards,
TruePutts Customer Service
Great professional service with good…
Great professional service with good product
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thank you, we really appreciate it — professional service and quality products is what we’re all about.
Kind regards,
TruePutts Customer Service
It makes cleaning my club easier.
It makes cleaning my golf clubs easier.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Appreciate that — clean clubs make a bigger difference than people think, so glad it’s helping out.
Kind regards,
TruePutts Customer Service
Products great quality
Products great quality, postage well tracked and on time
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thanks a lot for the feedback — we put a big focus on quality and reliable delivery, so it’s great to hear everything arrived on time.
Kind regards,
TruePutts Customer Service
Great putter
9. mars 2026
Anmeldelse skrevet uten oppfordring
Great all round
Easy ordering experience, good comms, product is great.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thanks a lot for the feedback — we work hard to keep everything smooth from ordering through to delivery, so it’s great to hear it all came together.
Kind regards,
TruePutts Customer Service
Product works great and shipped quickly
Product works great and shipped quickly
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thank you — glad everything from ordering to delivery was straightforward and the product delivered for you.
Kind regards,
TruePutts Customer Service
My order arrived super quick
My order arrived super quick
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thank you, really appreciate that — great to hear your order arrived quickly.
Kind regards,
TruePutts Customer Service
Brilliant
I bought this for my 15 year old grandson for his birthday & he loves it thank you !
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Really appreciate that — love hearing it made a great birthday gift. Hope he gets plenty of use out of it!
Kind regards,
TruePutts Customer Service
No customer service. Avoid!!!
First time ordering from True putts, found them on fb, the items seemed pretty cool. The golf brush though snapped after a few uses, so emailed customer services and had no response even after several emails even messaged on fb, no response and they delete any messages on their page. Any problems and they dont contact you, id avoid!
13. desember 2025
Anmeldelse skrevet uten oppfordring
Misleading advertising and poor customer service
I ordered 2x golf cleaning brushes, that were advertised to also come with 2x golf towels at a cost of £25. When the package eventually arrived, all I received was 1x golf cleaning brush - no second brush and no towels. For £25! This is a rip off and misleading advertising (IMO) on their website.
All my various attempts at requesting a refund / complaining (email, online form, bot chat) have fallen on deaf ears and I have had no response whatsoever. I have now taken advice from Trading Standards as to my next steps
5. desember 2025
Anmeldelse skrevet uten oppfordring
Tee holder - great buy!
Bought the Tee holder for my hubby and he loves him. Had a few great comments about him too on the golf course. Great addition to the golf bag. Great company to deal with. Arrived on time and very pleased with the purchase.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thank you, we really appreciate that — great to hear he loves it and it’s getting some attention out on the course as well! Glad everything arrived on time and you’re pleased with the purchase.
Kind regards,
TruePutts Customer Service
Looks great on my golf bag and I’m sure…
Looks great on my golf bag and I’m sure it will do the job when it warms up and the snow goes and we can play golf
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trueputts
Thank you, really appreciate that — glad it’s looking good on the bag, and we’re confident it’ll do the job once you’re back out on the course!
Kind regards,
TruePutts Customer Service
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