Go Ape Anmeldelser 49 316

Very disappointing experience.

I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the company both by phone and email, trying to resolve the situation in a reasonable way.

Unfortunately, I found the customer service unhelpful and inflexible. Despite explaining the situation clearly, I was refused a refund and only offered a short-term voucher with a limited expiry, which is not a suitable solution when you no longer feel comfortable using the service.

I understand companies have terms and conditions, but there should be some level of understanding and flexibility when a customer raises legitimate concerns.

Overall, poor customer service and disappointing handling of the situation.

Customer service was horrid , we were on the zip line and the rude worker kicked us of for no exact reason .he asked for a supervisor then we could go on and then we presented a supervisor and he still did not let us on . Horrible service will never come again .

Haldon Forest Go Ape was awesome for us. The people running were amazing, funny and professional. Very friendly and supportive. We were a couple of minutes late but they didn’t seem to mind at all.
When there was a queue of people in front they offered us to skip past them and come back to do this part of the course later, which was really appreciated. We didn’t skip we just waited, but the offer was great.

Also, if it’s your birthday they give you a little special treatment. 😉

Very bad experience. We booked during a short trip to London, only to find out on arrival that my child was slightly under the height limit. Despite this, no refund was offered. While I understand the need for clear policies, a bit more flexibility and customer care in situations like this would be appreciated—especially for visitors who can’t reschedule. I would recommend being very careful before booking. Avoid this place, they will steal your money

Awesome day out in Dalkeith Country Park with my soon to be 7 year old son who has issues with balance. Staff were very kind and helpful as well as encouraging - that’s at least ten different people he encountered. He felt safe and very brave doing things at heights I don’t think he’d try. At one point he was scared but the instructors got him moving just by talking and this was 30 foot in the air. He came away feeling ten foot tall.

We visited Go Ape Alexandra Palace on Friday 10th April with a group of around 10 kids, along with friends and family, and had such a memorable experience.
I accompanied my daughters, as my 10-year-old, Ayla, can sometimes feel a bit unpredictable when it comes to heights some days she’s absolutely fine, and others she finds it more challenging. We had booked the Adventure+ course, completed the first circuit, and then moved on to the next. Knowing how Ayla can be, we let the more confident kids go ahead while we stayed towards the back. When we reached the section with multiple swings (around 7–10 to get through), Ayla suddenly became very overwhelmed and upset. I did my best to reassure and encourage her, but she was adamant she didn’t want to continue. At that point, we called for help, as we had unintentionally created a bit of a backlog with other children waiting behind us.
A staff member came over and I honestly can’t thank him enough. In the moment, everything felt quite hectic (being up in the treetops trying to calm a distressed child!), so I didn’t catch his name, but he was absolutely fantastic. He handled the situation with incredible patience, calmness, and understanding, and truly saved the day. He took the time to support Ayla in such a kind and reassuring way, which made all the difference. I’d really like to thank the whole team for their patience and professionalism, especially in a situation that could have been quite stressful. It meant a lot to us as parents.
A wonderful experience overall, made even better by such caring staff. Thank you again!

We had such a great experience at Go Ape Chelmsford - this is our second visit now and the staff are really amazing, especially with my neurodivergent son. I was so impressed. The atmosphere was calm, they are competent and relaxed - especially Jem who was so kind and accommodating. Thank you everyone, we've just bought an annual pass so we'll be back!

I don’t often leave a review, but the staff at Go Ape yesterday were lovely and friendly from the staff at front desk to the staff showing kids what to do with the harness nothing was to much trouble for them they were helpful and friendly

Had a great experience today at the Blackburn site. I’m sorry but I did not catch names. My autistic son Ethan is 8 years old, sensory seeking. He loved every minute of it. The staff were amazing- thanks again and hopefully see you soon.

Myself and my girlfriend jade went to Cannock Chase Go Ape and it was amazing! All of the staff were so friendly and funny! They truly made the experience a special one. We've been to 5 other locations of Go Ape and I have to say the service provided by all of the staff collectively was phenomenal. While we do intend to attend all other Go Ape locations in the coming months. I have to say , we will definitely come back to Cannock Chase because the people are so friendly and bubbly, funny relaxed and kind and understanding!

Great experience.

The staff were all really professional and super positive and encouraging to my son.
Every person on site did their jobs well, with regular safety checks on our harnesses (all staff) and a thorough safety briefing (Dylan).
The guy who took us up for the Tarzan swing and plummet was really encouraging and helped my son with the confidence to step off the platform for the plummet and the lady at the counter was really helpful with the booking in process and was lovely with my son after, giving him a certificate and stickers and he left with a big smile on his face.
Please pass on our thanks to all the team.

A big mention to all the staff at the Delamere site, all friendly and informative, made sure that the kids understood the safety rules. A special mention to Oliver who came to the aid of my grandson who froze and was in tears after the first section, walked him around the remainder of the course, left 5 year old Gene feeling very proud of himself, even made my Son go down the zip wire when he tried to wimp out 😂

75 years old and on a Segway for the first time ... I'm daft enough to act like a youngster and thoroughly enjoyed it ... must point out that our instructor Louise was more worried about me than I was and she went out of her way to make sure I was ok ... lovely nature, lovely smile ... deserves a huge payrise.

the health and saftey is umnimaginable

Took my son Ethan to Go Ape at Alexandra Palace and he had a blast! We did the Aerial Challenge, which was a 2-hr experience. Great fun for a birthday treat and a really enjoyable active adventure. Have to shout out Ronaldo who was a brilliant trainer - great attitude, friendly and really encouraging when Ethan was anxious about the plummet at the end. Thank you!

Very disappointed that I asked to reschedule a a visit that I booked giving 46 hours notice (just under the 48). I rang Thursday and was booked to go Saturday. The reason for this amendment was because a met office weather warning of wind and rain was putting in place. I was attending with 3 small children one of whom has autism , so for me to attend in these circumstances would have been very inappropriate , dangerous and not a pleasant experience. The fact that I had already paid just under £80 for this , not including the £10 for on the day parking, I was very disappointed to hear that I’d then have to pay an extra £5 to change the booking. Surely these circumstances should be honoured, penalised for being a responsible parent with a disabled daughter

We had an amazing time at Buxton Go Ape!!
It was tough (and a bit scary at times!) but so much fun!!!
The location was stunning!!! The staff were brilliant, wonderfully kind and encouraging, and explained everything so well and in a way that we could understand while still making it fun.
We felt safe and supported by the staff the whole time, who were always on hand if/when we needed them.
The whole experience was very well organised, and the staff made sure we all had a fantastic time and such a memorable day out!
We are really looking forward to coming back again!
Thank you so much!!!

We had an incredible day at Go Ape Cockfosters in the Treetop Challenge
6 friends in our own wee group- Paula was the best instructor. She made the ‘training’ a lot of fun, was always around the course to give us encouragement when we (I) got a bit scared. Would highly recommend and I can’t wait to go back for Challenge Plus!!!

We went to Go Ape Cannock to.do the Treetop challenge for a family day out, Two adults and a 13 & 12 Yr old. We all thoroughly enjoyed it, and stepped out of our comfort zone. Some of the highropes were challenging, but still fun and the zipwires were ace! Aaron was our guide, and was brilliant. Very helpful and friendly, and made us all feel at ease. He explained all the safely rules well, and checked in on us a few times throught the course. Without his support it would of been a different experience. We would 100% reccomend this experience but we also reccoment wearing gloves!!! Our hands are very sore 🤣

Super fun day out, I went out on a first date here and it was great. We met this employee called Jordan and he was super nice and cool, always there to help. Tip: don’t wear your nicest jeans there if it’s raining or go for a first date if you’re afraid they’ll get the ick- but if theyre the right person they won’t