Totally excellent. It arrived swiftly from the UK to Alabama, USA. Perfectly packaged and amazingly scented as usual. I WILL order again.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I stumbled on your fragrances while staying in Wiltshire and happily found your website and ordered more. Thank you for making my home smell so lovely. x
Selskapet har svart
A really great product, the smell is so strong and a beautiful bottle for diffuser. Was delivered within 1 day with discount and a free candle.
Selskapet har svart
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Kontaktopplysninger
Roman Way, Crusader Park, BA12 8SP, Warminster, Storbritannia
- enquiries@truegrace.com
- truegrace.co.uk
4,8
Enestående
146 anmeldelser
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divine and inspiring
27. august 2024
Svar fra Truegrace
Thank you for the lovely feedback, we hope you enjoy your products
very bad customer service
very bad customer service. As everyone else has mentioned great product, but very bad customer service, ignored, product damaged furniture and was told to just wash it off. I was not looking for anything in compensation but an apology would have gone a long way. I will not be using going forward, shame they employ such rude people.
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Truegrace
Hi Dawn, sorry to hear you have had a bad experience with us. We will take this feedback on board and speak to our customer services team.
Just love the smell of our room Defuser…
Just love the smell of our room Defuser x makes me feel so calm and comfy x going nowhere else x
23. august 2024
Svar fra Truegrace
Thank you so much for the positive feedback Helen. Glad you are enjoying your diffuser.
I bought the Black Lily diffuser
I bought the Black Lily diffuser - Beautiful fragrance. touch of luxury. I love the glass bottle. It looks great.
25. juli 2024
Svar fra Truegrace
Hi Ruth, glad you like our Black lily fragrance. Thank you for the positive feedback.
The best candles Candles retain perfume throughout the…
Candles retain perfume throughout the burn and burn to the bottom.
29. juli 2024
Svar fra Truegrace
Thank you for the lovely feedback, Anne. Glad you like our candles.
Svar fra Truegrace
Hi Kirby, glad you like our products. Thank you for the positive feedback
Svar fra Truegrace
Hi Lindsay, thank you for the positive feedback. Glad you like our fragrances.
Svar fra Truegrace
Hi Angy, thank you for the positive feedback :-)
Amber diffuser bottle & reeds
Lovely, quality products. Very quick delivery. Lovely company to have purchased from. Will definitely use them again in the future. Thank you TG 😄
24. juli 2024
Svar fra Truegrace
Hi Donna, thanks so much for the positive review. Glad you like our products!
The true grace Amber diffuser smells…
The true grace Amber diffuser smells lovely.
I wouldn’t recommend the oud hand wash and crème smell is poor and the handcreme doesn’t make a difference.
I wouldn’t recommend it.
12. april 2024
Anmeldelse skrevet uten oppfordring
Poor customer service
Great products - but their customer service is dreadful. I emailed about a faulty product - and received no reply, then politely nudged and again, no reply. At best: unhelpful, at worst: plain rude.
14. desember 2023
Anmeldelse skrevet uten oppfordring
I am rating a recent experience…
I am rating a recent experience which is what the review requests. The True Grace products are absolutely beautiful but the customer service in my recent exchange was incredibly disappointed. I had a large and expensive four wick candle glass bowl crack completely. I was told that the item was no longer available snd that it had been, I would have been sent a replacement. As it wasn’t, I was offered a 10% off my next purchase. Unbelievable! Didn’t even sent a ‘small single wick’ replacement. Very poor.
19. januar 2022
Anmeldelse skrevet uten oppfordring
Ordered a large glass cloche online and…
Ordered a large glass cloche online and I'm really happy with the quality and price. It was well packed and delivered really quickly. Also makes my life so much easier to get updates from the courier so definitley 5 stars for True Grace.
7. januar 2022
Anmeldelse skrevet uten oppfordring
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