Totally excellent. It arrived swiftly from the UK to Alabama, USA. Perfectly packaged and amazingly scented as usual. I WILL order again.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I stumbled on your fragrances while staying in Wiltshire and happily found your website and ordered more. Thank you for making my home smell so lovely. x
Selskapet har svart
A really great product, the smell is so strong and a beautiful bottle for diffuser. Was delivered within 1 day with discount and a free candle.
Selskapet har svart
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Kontaktopplysninger
Roman Way, Crusader Park, BA12 8SP, Warminster, Storbritannia
- enquiries@truegrace.com
- truegrace.co.uk
4,8
Enestående
146 anmeldelser
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Update on my previous review.
Update on my previous review.
Still have not received my goods.
The company had the audacity to asked me for a review!
This is the worst service I've experienced for years.
I will be asking for a refund or charge back on my credit card.
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Truegrace
Hi Kay, Our customer service person has already spoken to you and processed the refund for you at 3.20pm today. It will take 3-5 days to appear in your account.
Sorry for your poor experience.
Thanks
TG
Awful dispatch times and Refund failed!
*Edit to say the money has been refunded on 31/03/2025.
Ordered on the 8th of March by 23rd March they had still not been dispatched. Emailed true grace to cancel my order, to which they agreed and cancelled the order. However I’ve now received a notification from PayPal saying the refund had ‘failed’ and been ‘cancelled’ by True Grace.
Emailed True Grace to try get this resolved as a matter of urgency due to the outstanding refund, and have been ignored. Yet they’re still sending out marketing emails?
I’ve had to get PayPal involved to try and recover my money.
8. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Truegrace
Hi Scott, Sorry to hear you had issues with your order and getting a refund. I can see you have now received your refund, but I have asked our customer service team member to get in touch. Again, please accept our apologies for all the issues.
Lovely scents and prompt delivery.
24. februar 2025
Svar fra Truegrace
Thank you for the positive feedback. Glad you like our scents.
Absolutely love the products from True…
Absolutely love the products from True Grace, would highly recommend this company.
24. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Truegrace
Thank you Lisa, for the positive feedback! Glad you like our products
Re-ordered Fig refill
Re-ordered Fig refill, which had been out of stock for some time.
Disappointed that the batch I received - 2 bottles - don't seem to have the intensity of perfume or the same "reach" into the rooms.
19. februar 2025
Svar fra Truegrace
Hi Jess, thank you for the feedback. Your details were passed on to our customer service team and they should have been in touch to resolve now.
True Grace is always my go to for room…
True Grace is always my go to for room fragrances.
21. februar 2025
Svar fra Truegrace
Glad to hear we're your go to for room fragrances. Thank you for taking the time to leave us a review.
A really good product always look…
A really good product always look forward to lighting a new candle for the first time
21. februar 2025
Svar fra Truegrace
Glad you're a fan of our candles. Thank you for taking the time to leave a review.
Bad bad bad
Delivery never arrived and after 2 weeks the goods seems to be damaged somewhere. Disaster!
21. februar 2025
Svar fra Truegrace
Hi Toni, Sorry to hear your delivery never arrived. I have passed on your details to our customer service team, who will be in touch about either a refund or a replacement. Again, please accept out apologies.
Easy to order and loyalty scheme…
Easy to order and loyalty scheme generous . The scents are glorious and long lasting
20. februar 2025
Svar fra Truegrace
Thank you for the positive feedback Jo. Glad to hear you're enjoying our Loyalty scheme!
The Moroccan rose diffuser is DIVINE.
21. februar 2025
Svar fra Truegrace
Glad you're a fan of our Moroccan Rose, it's one of our favourites too.
Svar fra Truegrace
Thank you for the positive review
Svar fra Truegrace
Glad to hear you are a fan of our Fig fragrance. Thank you for the positive review.
Svar fra Truegrace
Thank you for the positive feedback. Glad you like our colourful dinner candles.
Absolutely beautiful product and scent.
After receiving a True Grace gift at Christmas, I fell in love with the scent and ordered the diffuser refill to go with the room spray I’d been gifted. Ordering was easy and delivery was quick especially considering it was Christmas. The diffuser arrived in very secure packaging and I am super happy with my purchase.
2. januar 2025
Svar fra Truegrace
Thank you for the feedback. We're pleased to hear your order was delivered quickly and you're a fan of our products.
Svar fra Truegrace
Thank you for the positive feedback Michel
Lovely product
Lovely product. Very quick and efficient service despite the Christmas volume.
Thank you
23. desember 2024
Svar fra Truegrace
Thank you for the positive feedback. Glad your order arrived quickly.
Lovely Products and Great Service
We love the TG products and have been buying them through John Lewis but they reduced the range recently. This is the first time we ordered direct, the website was easy to navigate, the range was extensive and delivery was fast. We also received some special offers so will definitely order again.
23. desember 2024
Svar fra Truegrace
Glad to hear you had a positive experience shopping with us directly. Thank you for the positive feedback.
Excellent customer services from Abbie…
Excellent customer services from Abbie today! Thank you so much.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Truegrace
Thanks for the positive feedback about Abbie. We'll be sure to pass on your thanks :-)
excellent quick service and the candles…
excellent quick service and the candles were as ever GORGEOUS
22. november 2024
Svar fra Truegrace
Thanks for the positive feedback Sara
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