trotpets.com Anmeldelser 834

After contacting Trot Pets multiple times through email and their website the only ways they allow customers to contact them and sending pictures of my entire damaged order, I am extremely disappointed with their customer service.
I never received a response back. It has been over a week with absolutely no communication, and the damaged box is still sitting on my kitchen table.(which is now going out with the trash tomorrow)
Do not waste your money or your time ordering from this company. Save yourself the frustration and choose a more reliable brand that actually responds to its customers and cares !

Product as described. Did med stans w good and water bowls in olive green with plastic covers. One is the covers was cracked upon arrival. I sent ah email with a picture to customer service. They shipped a replacement cover the next day.

Love the colors, love the bowls but the tray that holds them is not very sturdy for big dogs.

Great product, fast shipping. Love the choice of colors. The mats work great preventing the bowl from sliding across the floor.

Bowls are excellent quality and have helped my dogs to eat slower. I feel reassured that they are safer with eating from these with the stand. I also like that it is not plastic.

fast shipping

Good customer service on my latest purchase.

Overall bowls are appealing and seems to slow down feeding time. There are magnets underneath but my senior eight pound dog still manages to move the bowls. The mat has a groove around the interior perimeter which makes it harder to clean and is annoying when just trying to do a quick wipe. In spite I’d still purchase again. These replaced weather tech feeder which did not offer puzzle bowls.

I’m trying to either get a magnet or do exchange. I have emailed customer service multiple times without a response.

Trotpets definitely took care of handling a broken base with no questions asked. It did take several days (@5) before I heard back.

I sent two messages - on 4-8-26 and 4-16-26 with questions I had and No one has responded!
4-8-26 : I have purchased water bowls that are made from stainless steel 304 and it states that on the bottom of the bowl plus, that they are made in the USA.
Your slow feeder I purchased does not state it's made from stainless steel 304 but it does state it's made in China. I was under the impression that if it was made of stainless steel 304 it would state that on the product. But being it's made in China makes me feel I do not think my pet is safe. Why is this fact NOT stated on your website ?? that you say it's 304 but it is not on the product and you should mention that it's made in China. If that would have been posted on your site to tell you the truth I would NOT have purchased the bowl. What proof can a customer get from you regarding the above?
on 4-16-26 I sent the same message plus added: I have not used the slow feeder yet as I am waiting for a response from TrotPets
As of 4-19-26 NO RESPONSE

The product itself is absolutely amazing and so well made. Along with this is the company itself and their team. I was provided some of the best customer service I have ever had and immediately helped with my issue they went above and beyond to fix.

Thanks for making sure the dishes and tray were well made!

Meh. Bamboo came with predrilled holes that did not align with the holes on the legs. Had to rig it up and it was still wobbly. The mat and dog bowls are nice. Hopefully we get refunded for the bamboo stand.

Not as good as the original product I purchased via kickstarter under the old owners, yet it’s $50 more. The water bowl bottom is thin and makes a popping sound when there’s a sudden temperature change to it like when washing with warm water or adding cold water for my dog to drink. I’ll keep this and use it but I would not buy another nor recommend it to others anymore.

I have been trying to contact you for 2 weeks and haven’t had a response. Are you still in business?

Product was damaged upon opening and trying to get an exchange/refund has been impossible. I have contacted the help email several times and the chat as well. I had one response after my first email saying they would look at pictures (which I sent) then they would contact me. It’s been over 2 weeks without a response.

The product is really nice and sturdy, and the order arrived at a reasonable timeframe.

I contacted customer service to return damaged product. I was told I would be contacted by email with the return directions and I have received no email with the return directions.