I ordered a full terrarium set for my son, incl the glass bowl, as well as a kit to renew my own terrarium from Tropical Glass. Everything arrived in perfect order and my son and I had a "terrarium p... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My new go-to company! I've previously purchased sheet moss from this company and was so impressed by the value for money and quality. I've recently purchased more moss, cork bark and a plant and I'm... Vis mer
Selskapet har svart
Always get my Terrarium plants and moss from here, always good quality and well cared for when packed. Customer service is great, rang to add couple things day after I placed an order when seen they... Vis mer
Great plants and Terrariums available on the web site. Can highly recommend their plants available. The Customer Relations team is very helpful and responsive as well for issues.
Informasjon om virksomheten
Skrevet av virksomheten
One stop shop for terrarium lovers. Create you own ecosystem thanks to our wide selection of DIY terrarium kits, terrarium jar, plants and all accessories needed.
Kontaktopplysninger
London, Storbritannia
- info@tropicalglass.co.uk
- tropicalglass.co.uk
4,8
Enestående
875 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Care & Thought
Plants were packed really well, showing logic and genuine care and thought.
30. april 2025
Svar fra Tropical Glass
Thank you so much for your kind words! We're really glad to hear you're pleased with your purchase and that it arrived safely — we take great care in packaging to make sure everything gets to you just right.
It’s always a joy knowing our products are bringing a bit of green happiness into someone’s space. Hope to have you back again soon! 🌿
Bottled up enjoyment !
Terrarium a great original gift idea. Tropical Glass web pages offered super advice backed by first class 'on a specific date' delivery service. Excellently packaged, comprehensive instructions. A very, very, happy lady recipient with the display on view for family and friends to admire. !00% good !
DT. Frome
29. april 2025
Svar fra Tropical Glass
What a joy to read — thank you so much! We're absolutely thrilled that the terrarium made such a special and original gift, and even more delighted to hear it brought so much happiness to the lucky recipient.
We’re especially glad our advice and delivery service helped everything go smoothly — and that it’s now proudly on display for others to enjoy too! Your kind words really mean a lot to us. 🌿
Such a great experience!!
Such a great experience!
It was a brilliant day out, so informative and taking home a terrarium made by me made it extra special. Highly recommend this 👍🏽
28. april 2025
amazing quality! would buy again.
The terrarium was a present. It went down really well, the quality of the plants and the entire kit was to a great quality. Would 100% recommend, and will probably be buying from Tropical Glass again in the future. The only "negative" was it took a few days to dispatch, but it did arrive the next day (on the day of the birthday!). But the quality of the product is well worth it.
25. april 2025
Svar fra Tropical Glass
Thank you so much for this fantastic review! We’re absolutely delighted to hear the terrarium made such a great birthday gift and that the quality really shone through — that means a lot to us.
Just a quick tip for next time: if it’s for a special occasion like a birthday, feel free to let us know or select the named day delivery option at checkout. We normally dispatch within 1–3 working days, but during busy periods we prioritise those timed deliveries to make sure everything arrives right on cue.
We truly appreciate your kind words and look forward to seeing you again soon! 🌿🎁
Svar fra Tropical Glass
Thank you so much — we're thrilled to hear your terrarium plants are thriving! That’s exactly what we love to hear 🌿
If you ever feel like sharing, we’d absolutely love to see a photo — feel free to drop us a picture by email when you have a moment. It always makes our day to see our little green creations in their new homes!
First impression is im really impressed
Ordered my first terrarium and decided to go with tropical glass, im not disappointed...
The ordering was really easy, great layout of their website, made ordering really easy, prompt delivery service, and the terrarium was well packaged, im even more impressed when i opened my order to find loads of smaller packages all labeled with directions for use, the glass bowl was well packaged and the plants all look really healthy, im really looking forward to building my first terrarium,
Thanks Tropical Glass
30. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tropical Glass
Thank you so much for such a thoughtful and detailed review — it means the world to us! We’re so glad your first impression was a great one, and even happier that everything from the website to the packaging made your experience smooth and enjoyable.
It’s fantastic to hear the plants arrived healthy and that you’re excited to build your terrarium — that moment of putting it all together is half the fun! If you ever fancy showing off your finished creation, we’d love to see it.
Thanks again for trusting us with your first terrarium — we’re cheering you on! 🌱✨
So pleased!!!
Everything was perfectly packaged and instructions really clear! Got it for my mum for mother’s day and she was over the moon.. would definitely recommend
26. mars 2025
Svar fra Tropical Glass
Thank you so much — we're so happy to hear it was such a hit for Mother’s Day! We absolutely love that your mum was over the moon — there’s nothing better than seeing our terrariums bring a smile like that.
We truly adore all the mums out there — they deserve the world, and it's such a joy knowing our creations get to be part of making their day special. Thanks again for your kind words and for recommending us!
Svar fra Tropical Glass
So glad to hear that — thank you so much! 😊
Great Service
Great Service, good options if you are doing DIY, prompt delivery and good prices. Everything, including the plants arrived safely - will definitely be using them again.
25. mars 2025
Svar fra Tropical Glass
Thanks a ton for your lovely feedback! We’re really glad the DIY options hit the mark and everything arrived safe and sound.
Can’t wait to have you back — and don’t forget, returning customers get a little thank-you discount next time you shop with us! 🌱
Highly recommend
I've ordered DIY terrariums from this company a few times now. They always arrive in good time, good quality plans, glass terrarium and the accessories and components of the kit are always good quality too. Highly recommend
25. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tropical Glass
Thank you so much for your continued support — it really means a lot to us! We're so pleased to hear the kits have consistently impressed you.
Next time you order, don’t forget — we offer a little discount for our lovely returning customers, just as a thank you for coming back! 🌿💚
I love my Terrarium
I love my Terrarium. As a cat parent it’s ideal. Quick delivery. Everything packaged up so well. Step by step guide. Looks so great and easy to look after. Will be purchasing another one soon. Would definitely recommend.
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tropical Glass
Thank you so much — we're so happy to hear you’re loving your terrarium! And yes — they're absolutely perfect for cat parents, no digging paws or nibbled leaves to worry about! 😸🌿
We’re thrilled the guide made it easy and that it’s already looking great in your space. Can’t wait to send your next one — and thanks a bunch for recommending us!
I ordered plants and Moss for the first time.
I ordered plants and Moss from here and was very pleased with the items I received, they were all very healthy and in top condition, they were packaged well and arrived on time. I will be ordering from here again. Very satisfied.
Thank you Tropical Glass.
5. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tropical Glass
Thank you so much for your lovely review — we’re really happy to hear everything arrived healthy and in top condition!
We absolutely love moss (some might say we’re a little obsessed!) and we always make sure our customers get the lushest, greenest pieces we’ve got. Can’t wait to send you more greenery next time!
Svar fra Tropical Glass
Thank you so much! We're really glad everything arrived quickly and that you were happy with the plants and instructions — it means a lot to us.
Hope your terrarium is thriving already! 🌿
First class beautiful plants first…
First class beautiful plants first class delivery thankyou
24. februar 2025
Svar fra Tropical Glass
Thank you so much! We're thrilled you were happy with both the plants and the delivery — that’s exactly what we aim for every time.
Really appreciate your kind words!
Just bought a few plants this time,very…
Just bought a few plants this time,very pleased with them,thanks
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tropical Glass
So glad to hear that — thank you! Whether it’s a few plants or a full kit, we always love sending a bit of green your way
Amazing service
Amazing service - very responsive to queries, and I received my terrarium within 24 hours of ordering it! Everything was in great condition, and the terrarium looks amazing. Would purchase from them again.
25. februar 2025
Svar fra Tropical Glass
Thank you so much — we’re so glad you’re happy with the service and your terrarium! Getting it to you the very next day is exactly what we aim for.
Just so you know for the future: if you ever need guaranteed next-day delivery, you can select the named day delivery option at checkout (just £3 extra) and place your order before 2pm. It usually arrives the next working day without a hitch — though very occasionally couriers have a hiccup (rare, but it happens!).
Thanks again for your kind words — we’d love to welcome you back anytime!
100% will order again
Excellent customer service, delivery and items arrived well packaged. You can tell that there’s a lot of care that goes into the items.
24. februar 2025
Svar fra Tropical Glass
Thank you so much — your kind words mean the world to us! We're so glad you felt the care we put into every order, from packing to delivery.
Can’t wait to have you back again — we’ll be ready with more green goodness whenever you are!
Svar fra Tropical Glass
Thanks so much! We’re really glad everything arrived quickly and safely — just how it should be. 🌿
Failed to deliver
Paid extra for named delivery day as it’s a birthday present with instructions to leave the parcel in the porch if no one is at home and they haven’t bothered to deliver it at all.
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Tropical Glass
We're truly sorry for the frustration caused by the delivery issue. Your order was dispatched on time, but as we rely on third-party couriers for the final delivery—in this case, DPD—there can occasionally be unforeseen issues. According to the tracking details, the driver attempted delivery on Monday but may not have deemed the location safe to leave the parcel at that time. Fortunately, it was successfully delivered the following day and placed in your requested safe place.
We completely understand that this wasn’t the experience you expected, especially for a birthday gift, and we sincerely appreciate your patience. As a valued returning customer, your support means a lot to us. To make up for the inconvenience, we have already refunded the extra charge for the named delivery day.
We hope you’re happy with your order now that it has arrived, and we truly appreciate your feedback.
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