Gabe has restored my faith, he has explained the process, worked quietly with no fuss. Gabe always communicates about an hour before arriving. I don”t usualy like people / trade people in my ho... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Completing the portal claim form took 2 1/2 hours at one point l was left on hold for 32 mins with no one coming back to me. There was an error on the form, caused by a software update I was tol... Vis mer
Selskapet har svart
Following a very unfortunate event we found ourselves having to make a claim on our contents insurance. Not something we like to do. However, the cost to self repair or replace was just to significant... Vis mer
Selskapet har svart
Straight forward claims process, efficiently handled and well communicated. The claim was handled fairly and speedily. The claim assessor Duncan was amiable and professional and explained things clear... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Kontaktopplysninger
14 Sovereign Way, TN9 1RS, Tonbridge, Storbritannia
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Service-Highly Recommended
I recently had to make a claim with Policy Expert after my mobile phone was stolen, and I have to say the whole experience has been excellent.
From submitting my claim to receiving a settlement offer, everything was handled professionally, efficiently and with very little hassle. The online claims process was straightforward, communication was clear, and the team kept me informed throughout.
A special thank you to Lauren for her helpful and professional communication.
What impressed me most was how quickly my claim was reviewed and the fair settlement I was offered. It's reassuring to know that when something unfortunate happens, your insurance company is there to support you.
Thank you to everyone at Policy Expert for making a stressful situation so much easier to deal with.
I would happily recommend Policy Expert to anyone looking for an insurance company that delivers when it matters most.
2. november 2026
Svar fra Policy Expert Claims
Good morning,
We are so glad to hear that your experience during such a difficult time was positive and straightforward. Having a mobile phone stolen is incredibly stressful, and we always aim to make the recovery process as smooth and hassle-free as possible. We are pleased that our digital submission system was easy to navigate and that our team kept you well-informed at every stage of your claim.
It is wonderful to know that the communication you received was professional and helpful, and we will certainly share your kind words with the team member who assisted you. Providing a swift review and a fair resolution is exactly what we aim for, as we want to ensure our customers feel supported when they need us most.
Best wishes,
Ellie
We are elderly and cannot use internet…
We are elderly and cannot use internet so spent a long time to get to human
2. november 2026
Svar fra Policy Expert Claims
Good afternoon Mr Cherret
Thank you for your feedback. We are sorry to hear it took time time to get through to us. Unfortunately our teams are extremely busy as we come into the winter period but rest assured, they are always happy to help.
Our Customer Relations Department will investigate your claim in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
ITS NOT FINISHED YET!!
2. november 2026
Svar fra Policy Expert Claims
Good afternoon Ms Shaw,
We appreciate your feedback regarding the incomplete state of your claim.
We will pass your claim over to our Customer Relations Department to investigate in full and a member of the team will be in contact in due course.
Best wishes,
Ellie
The claim was dealt with very easy im…
The claim was dealt with very easy im 75 and not good with computers had to ask my son to fill out the forms apart from that very pleased
22. oktober 2026
Svar fra Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our straightforward process. Thank you for your feedback regarding the online forms. We appreciate your son's help and will work to make our system easier for everyone.
Best wishes,
Ellie
Informative conversation with the…
Informative conversation with the surveyor who came to inspect the storm damage to garage door.
Clear explanation of the claim process with prompt and satisfactory claim outcome
1. november 2026
Svar fra Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our team during this stressful time. We appreciate your positive feedback regarding our helpful inspection of your damaged garage and our clear, efficient process in resolving your recent claim.
Best wishes,
Ellie
I’ve been so impressed with Policy…
I’ve been so impressed with Policy Expert and the teams rhey have sent out to deal with our flood. I can’t thank them enough for being so kind and considerate at a very stressful time.
2. november 2026
Svar fra Policy Expert Claims
Good morning,
We are glad we could support you during such a stressful flood. We always aim to send out considerate teams to help when you need us most. Thank you for sharing this positive feedback about our care, and we are happy to hear we made a difference.
Best wishes,
Ellie
This review is for SR Gill Builders
This review is for SR Gill Builders who are a building contractor for Policy Expert Claims. The service I received from SR Gill Builders, was very professional and efficient. Ryan attended the urgent callout within hours of being notified and organised his team for the first available slot once Policy Expert confirmed the work. Alex who attended was professional, and polite and swiftly completed the temporary work to reduce the safety risks that I was experiencing in my home. Thank you SR Gill Builders for completing the temporary fix, great job!
26. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team. We appreciate you taking the time to share this positive feedback regarding the building contractor services provided. It is reassuring to hear that our response to your urgent situation was prompt and that our team members acted quickly to secure your property. We always aim to address safety concerns in a timely and efficient manner, and we are pleased that our staff demonstrated professionalism and politeness while carrying out the temporary repairs. Knowing that we could help reduce the risks in your home and provide peace of mind during a stressful time is very important to us. Thank you for recognizing our efforts to deliver organized and swift assistance, and we will certainly pass along your kind words to everyone involved in your care.
Best wishes,
Ellie
Very quick and great response
Very quick and great response !
But on the down side only interior was covered from rain coming in as no storm damage outside even though leaked through to kitchen .
2. november 2026
Svar fra Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our quick response. We appreciate your feedback regarding the exterior coverage limitations during the rain leak into your kitchen, and we are looking into how we can improve our policies.
Best wishes,
Ellie
Technician very polite and helpful
Technician very polite and helpful. Did the checks quickly and reassured me that everything was fine. Thank you.
1. november 2026
Svar fra Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our team. We appreciate your kind words about our prompt service and polite technician. Thank you for sharing your feedback.
Best wishes,
Ellie
Absolutely fantastic
Absolutely fantastic. Great help and assistance through out. They looked for the source of the problem and gave a settlement figure. They are very quick and efficient. We were kept up to date with the progress. Really happy.
1. november 2026
Svar fra Policy Expert Claims
Good afternoon Ms Hynd,
We are glad you enjoyed your experience with our team. We appreciate your positive feedback regarding our quick service and how we kept you updated while finding the source of your issue and providing a clear resolution. It is wonderful to know our efficient communication and assistance made you happy. Thank you so much.
Best wishes,
Ellie
was extremely pleased with the service…
was extremely pleased with the service I received during yesterday’s visit. The gentleman was very friendly, polite and professional throughout. He took the time to thoroughly assess the damage and explained everything in great detail, including what work would be required and how the whole process would work. He was very knowledgeable, reassuring and happy to answer any questions I had. He made what has been a very stressful situation feel much easier to deal with. Excellent customer service and a credit to the company. Thank you!
31. oktober 2026
Svar fra Policy Expert Claims
Good afternoon,
We are so glad you enjoyed your experience with us and had such a positive interaction during your recent visit. It is wonderful to hear that our team member was able to provide clear, detailed information about the assessment and the next steps of the process, especially during what has been a highly stressful time for you.
Best wishes,
Ellie
The whole procedure from start to…
The whole procedure from start to finish.
Very informative.
Very friendly.
Very efficient.
1. november 2026
Svar fra Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We appreciate your kind words about our clear communication, warm service, and timely process.
Best wishes,
Ellie
Very efficent
31. oktober 2026
Svar fra Policy Expert Claims
Good afternoon,
Thank you for leaving us with your kind feedback, it will be passed on to the relevant team.
Best wishes,
Ellie
Svar fra Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team. We appreciate your feedback and thank you for sharing.
Best wishes,
Ellie
Very fair and efficient service
Very fair and efficient service. No delays and great communication.
31. oktober 2026
Svar fra Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We appreciate your positive feedback about our prompt and clear communication.
Best wishes,
Ellie
Lowball offer followingrepair quotes
30. oktober 2026
Svar fra Policy Expert Claims
Good morning,
Thank you for taking the time to share your feedback, we apologise you are not satisfied with your settlement offer.
We have passed your claim over to our Customer Relations Department to investigate in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Svar fra Policy Expert Claims
Good afternoon,
We're glad you enjoyed your experience. Our team always aims to explain our procedures clearly.
Best wishes,
Ellie
Great service very professional and…
Great service very professional and friendly thank you
30. oktober 2026
Svar fra Policy Expert Claims
Good afternoon Ms Berry,
We are glad you enjoyed our friendly and professional service. Thank you for the review.
Best wishes,
Ellie
Svar fra Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We always aim to provide a quick and straightforward service.
Best wishes,
Ellie
Accessing smoke damage to my property The 2 men that came were polite, through and professional and…
The 2 men that came were polite and very professional.
30. oktober 2026
Svar fra Policy Expert Claims
Good afternoon Mr Grealis,
We are glad our team was polite and professional. Thank you for your review.
Best wishes,
Ellie
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.