Your service was prompt, I was treated with respect from the first phone call. I was very concerned, because the security of my home was compromised, so, I had to take action immediately before I even... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I was able to complete my claim online . It was dealt with quickly. I received clear guidelines and instruction of how to claim for accidental damage to a TV in my home. I completed the relevant... Vis mer
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Following a burst pipe which caused a significant amount of water damage at my home we had a visit from Ethan at Trinity First Response. He attended the day after the leak which was extremely quick.... Vis mer
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We suffered a serious house fire at the beginning of March and so far the service from Policy Expert and Trinity Claims has been excellent. The clean up crew have been out twice to clear out our en... Vis mer
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Informasjon om virksomheten
- Rettsinstans for mindre krav
- Bilforsikringsselskap
- Boligforsikringsselskap
- Forsikringsbyrå
- Penger og forsikring
Om Trinity Claims
Skrevet av virksomheten
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Kontaktopplysninger
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, Storbritannia
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4,5
Enestående
8k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Technician attended.
Excellent Technician attended. Very pleasant but very professional and thorough with clear information for us. Highly recommended
21. april 2026
Svar fra Trinity Claims
Good morning,
We appreciate you sharing your feedback. We're happy to hear that the technician was pleasant, professional, and thorough, providing clear information.
Best wishes,
Ellie
I can’t believe how easy it all was
I can’t believe how easy it all was - after I got the hang of working the portal- so thank you to staff for their help
21. april 2026
Svar fra Trinity Claims
Good morning,
We're happy to hear that you found the process easy to navigate after getting acquainted with the portal. Thank you for acknowledging our staff's assistance!
Best wishes,
Ellie
Svar fra Trinity Claims
Good morning Mrs McMahon
We appreciate you sharing your experience with us. We're glad our claim process met your expectations for speed and efficiency.
Best wishes,
Ellie
Brilliant!
Trinity Claims made the whole process of claiming so easy and quick. Highly recommend them!
20. april 2026
Svar fra Trinity Claims
Good morning Ms Hodges,
We appreciate your feedback and are so happy to learn that claiming was easy and quick. Thank you for recommending our services!
Best wishes,
Ellie
They were very polite and helpful
They were very polite and helpful. Did a great job of cleaning everything up. Nothing was missed out when looking at the damage done.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trinity Claims
Good morning Ms Taylor,
We're happy to hear that you found our team polite and helpful, and that you were satisfied with the thoroughness of the cleanup. Thank you for your feedback.
Best wishes,
Ellie
Svar fra Trinity Claims
Good morning Mr Potter,
We appreciate you taking the time to share your feedback, and we're so glad your claim process was easy and trouble-free. Thank you.
Best wishes,
Ellie
Good basics, poor communication.
We had to call on our insurers because we found we had a leak in the water pipe under our drive. Their response was very quick, and they appointed a contractor the same day. The contractor came out quickly, assessed the job and made arrangements to come and fix the leak on a Monday. Unfortunately on the previous Thursday we lost all pressure in the house, meaning we had no services. We advised Trinity and the same day they advised that we could move into a hotel, and asked us to obtain a quote. All so far was excellent service. We sent the quote on the Thursday, and heard nothing. On Friday we were asked to send the quote in writing, which we did - and heard nothing from them. We tried to ring them but gave up after 18 minutes. A manager at the contractor rang them on our behalf and got through after 20 minutes, spoke to a Team Leader and asked them to call us. We heard nothing. We took it upon ourselves to move into a hotel at this stage as we had no hot water, no showers, no toilets, etc. We messaged them again on Saturday, and heard nothing. Sunday also passed by with no communication from them. On Monday we received a message thanking us for the quote which had been forwarded for approval. That same day the contractors (Smart Drain UK) arrived and installed a temporary water supply for us, so we were able to move back home. No approval for the quote was received on Monday, Tuesday or Wednesday. At this stage I submitted our hotel costs to them anyway, and the next day, we were advised that our costs had been approved! We received the funds a few days later. So Trinity got the essentials right, but the lack of communication caused us a lot of stress and anxiety. It seemed so unnecessary because otherwise the systems seem to be in place. And the contractors were brilliant.
14. april 2026
Svar fra Trinity Claims
Good afternoon Mr Parkinson,
We appreciate you sharing your experience. We're glad our initial response and the contractor's work met your expectations. We're sorry for the communication issues that caused stress and anxiety regarding the hotel quote approval. We'll review your comments and pass them on to the relevant department's.
Best wishes,
Ellie
Everything was very straightforward and…
Everything was very straightforward and easy to deal with without any issues once assessed service was quick and claim sorted
20. april 2026
Svar fra Trinity Claims
Good afternoon Ms Welsh,
We appreciate you sharing your feedback. We're happy everything was straightforward and easy to deal with, and that our service was quick once assessed.
Best wishes,
Ellie
Quick and easy contact
Quick and easy contact, with helpful staff and excellent surveyor.
Highly recommend
20. april 2026
Svar fra Trinity Claims
Good afternoon Mr Waite,
We appreciate your feedback and are happy to learn that our staff were helpful, with quick and easy contact, and that you had an excellent surveyor.
Best wishes,
Ellie
Speedy attendance to survey the problem…
Speedy attendance to survey the problem and a fair outcome I think with the settlement figure. I only hope that after many years of no claims that my premium next year will not be badly affected.
20. april 2026
Svar fra Trinity Claims
Good afternoon,
We appreciate your feedback and are glad the survey and settlement were handled quickly. We acknowledge your concern about your future premium however this will be something to be discussed with your policy provider. Thank you.
Best wishes,
Ellie
Really good experience
Really good experience. Lee and Paul were really thorough and explained things well. Makes a stressful process that little bit easier when you have workmen like Lee and Paul!
20. april 2026
Svar fra Trinity Claims
Good afternoon Mrs Chadwick,
We're glad you enjoyed your experience. It's great to hear that our team was thorough and helpful, making the process easier for you. Thanks for your positive feedback!
Best wishes,
Ellie
Claim dealt with promptly and…
Claim dealt with promptly and efficiently. All customer interface helpful and clear.
20. april 2026
Svar fra Trinity Claims
Good afternoon,
We're happy to hear that your claim was dealt with promptly and efficiently. We appreciate your feedback regarding our helpful and clear interface.
Best wishes,
Ellie
I was impressed with how easy the…
I was impressed with how easy the process was. I was worried that I would receive a low offer for my car but they offered more than I was expecting. Very pleased with Dan MacCourt who was friendly and humorous.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trinity Claims
Good morning Mr Wall,
We're happy to hear that the process was easy and that you received a better offer than expected. We appreciate your kind words about our team member; we're glad you enjoyed your experience.
Best wishes,
Ellie
Trinity Claims - 4 stars
Trinity Claims were very fair in handling our claim. I have only marked them down slightly due to problems I personally had with understanding the claims ‘portal’ and ‘dashboard’
20. april 2026
Svar fra Trinity Claims
Good afternoon Mr MacDonald,
We're glad our handling of your claim was fair.
We appreciate your feedback regarding the claims portal and dashboard and understand it may not be for everyone. Please rest assured our agents are always happy to help via telephone or email, between 9am and 5pm, Monday to Friday.
Best wishes,
Ellie
Overcame slight delay in connection to…
Overcame slight delay in connection to validation, then, moved on swiftly.
20. april 2026
Svar fra Trinity Claims
Good afternoon Mr Beck,
We appreciate your feedback and are glad the validation process moved swiftly after the initial delay. We will pass on your comments to the relevant department.
Best wishes,
Ellie
Awful company
Awful company, no communication, claim been going on for 12 months still not resolved
21. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trinity Claims
Good afternoon,
We are very sorry to hear you are not happy with the process of the claim so far.
So that we can give your feedback the attention in deserves and investigate your claim in full, please provide us with your policy number and claim reference to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Svar fra Trinity Claims
Good afternoon Ms Brown,
We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it greatly.
Best wishes,
Ellie
Really good experience with my 1st…
Really good experience with my 1st claim, wasn’t sure what to expect but the service and the speed of the response far exceeded any expectations, all resolved in less than 3 working days. Will definitely recommend
20. april 2026
Svar fra Trinity Claims
Good afternoon,
We're happy to hear that your first claim experience was positive! It's great to know our service and speed exceeded your expectations, and we appreciate your recommendation.
Best wishes,
Ellie
Really pleased
Really pleased with the way the claim was handled and I like the message service used to communicate progress. I also contacted the jewellery company to ask a question and they were really helpful too.
20. april 2026
Svar fra Trinity Claims
Good afternoon Mrs Share,
We're pleased the claim was handled well and you liked the communication method used to update you on progress. We're also glad the jewellery company was helpful. Thank you.
Best wishes,
Ellie
Claim sorted in 4 weeks
Home Emergency was great as they came out within 3 hours. It was easy to contact staff and I got regular updates. Over all claim was done in 4 weeks.
10. april 2026
Svar fra Trinity Claims
Good afternoon Ms Dawson,
We're happy to hear that our team responded quickly and kept you informed. We appreciate your feedback regarding the claim being resolved in a timely manner!
Best wishes,
Ellie
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