Travellodge Anmeldelser 

Firstly, I am 56 & have never had need to complain about anything before. However, I stayed in one of their hotels in London early February 2025 for a couple of weeks, following a relationship break-up. During my stay I had an absolutely disgusting experience, that I feel obliged to share.

Secondly, I am not making this up & I have video evidence from the day.

During my stay I had noticed a foul smell, especially in the bathroom. However it came & went erratically, so I did not feel the urge to complain myself; not in my nature. Presumably other residents experienced similar, which will have led to the following. One day I was working in my hotel room, when I had a knock on the door. It was a plumber & not a Travel Lodge member of staff. The plumber advised that he was doing a bit of work for Travel Lodge in the corridor outside my room & that there would be a bit of disruption for a short period of time. I thought nothing further of it, thanked him & closed my door.

An hour later, as I popped out for a cigarette, I opened my door to what I can only describe as the worse smell that I have ever encountered. Basically, the plumber had taken the carpet up from the entire corridor, lifted all the sewer lids & was flushing the sewage system. The corridor had been cordoned off at both ends to prevent residents from accessing the corridor as it was an accident waiting to happen, whilst I was stuck in my room. Aside from the fact that leaving my room broke every health & Safety rule going, as I had to navigate pot holes, pipes, carpet etc; the stench was unimaginable. I believe that I was basically breathing in the faeces of seemingly every resident in the hotel. IT WAS SHOCKING!!!!
Anyways, I managed to get out of the corridor, over the obstructions, inhaling everyone's faeces & carefully (so I didn't break it) sliding through the plastic red & white warning tape they'd put up for residents safety. I got to reception, spoke to who I believed was the manager. I explained my experience, including the 'breathing in every other residents faeces' & she responded by bursting in raucous laughter. It was infectious & I burst into laughter too, because this was crackers??? Once I composed myself, I explained that this was not good enough & that I would like compensation. I did not ask for a lot, merely a voucher for just 1 nights stay. However, I insisted the voucher be of a high enough value, to cover the full cost of a 'family room' anywhere in the UK. Eg. £80-90. I explained that I intended to give the voucher to my step-daughter & her kids, to go stay in Scarborough Travel Lodge or similar. The manager readily agreed, and gave me her mobile number should I not receive the voucher.

A couple of weeks later, though I found it much later in my junk, I received an email with a voucher attached for circa £44. I replied to the email explaining I was promised a voucher with a value £80-90, & they replied to me that I should reach out to the hotel concerned. I presumed I had been replying to the hotel concerned. No problem I thought, because I had the manager's mobile. I rang the number numerous times over a week period, but it was never answered. I decided to send a polite text, with a brief summary & can she help? I heard nothing. Sent a second text with the same result. Finally, I sent a final text asking she reply or I will post the incident on the internet. Still, I heard nothing. Now the mobile must be correct because the manager wrote it down for me. I am now livid. I do intend to post the video to the internet, just not sure where to post it yet??

Finally, Travelodge typically offer clean & basic accommodation at cheap prices; you get what you pay for so no complaints there.

I just booked into my room with Dawn at Thurrock lakeside travel
Lodge and she gave me great service and poored me a nice cold pint of Stella :) thank you

Travelodge Abbywood Bristol
The Worst customer service i have ever received in any hotel I’ve ever stayed in rude from the moment I walked in, made to wait 15minutes to be buzzed in.

Then the door to be knocked late night to say the tv is too loud, then the guy needlessly stands outside my door for 10minutes after.

To go down in the morning to a manager that wasn’t even trying to listen to what I had to say.
Not to mention the toilet doesn’t flush and is filled with urine all night!

Absolutely disgusted with the service I’ve received will not recommend this place to anyone

⸻

I booked a double room at the Travelodge in Croydon Central for tonight, but their system automatically changed my booking date without clear notification. If you’re not paying close attention, you could end up booking for the wrong month. After correcting the date, the system also switched my room type from double to twin without any clear indication. By the time I realized the error and contacted customer service, they refused to amend the booking because it was after noon. Now I’m stuck with a room I never wanted, even though they have plenty of double and family rooms available. The system and customer service have been unhelpful and inflexible. Overall, a very frustrating experience.

I stayed at Liverpool Docks Travelodge February 2nd 2025. I would like to show my appreciation to the receptionist Alison. I can honestly say I have never met such a friendly, helpful, efficient and informative receptionist.

On arrival I was in reception waiting to be checked in, I overheard her checking-in the couple before me. My thoughts were 'What a lovely greeting' not just to me but to everyone.

After being checked-in I waited in reception for my friend to arrive, I witnessed Alison's friendly and helpful manner to all who passed through reception.
Alison's infectious enthusiasm never withered.

Alison you are a true ambassador, not only to the Travel lodge franchise but to Liverpool and you made my stay so enjoyable, when I return to Liverpool I will definitely book The Docks Travel lodge, not because of the hotel but because of YOU!!!!!

I stay at Tewkesbury Travel lodge regularly,because I think it's one of the best travel lodges about.
It's well managed and clean,reception is very good and it's in a quiet spot a walk into Tewkesbury is possible to see the lovely abbey.
Staff are well trained/by management,and friendly and helpful.
It has a bar/cafe which is very good for food and drinks.although the menu is over complicated.
Breakfast is brilliant.so are the evening meals.
Rooms are a good size with excellent large shower.
Also has a large free carpark,and a lift.good wifi.
Only way it could be improved is with deals for weekends.like a free breakfast with two nights.
Some other lodges I stay at are just a room and a vending machine so I gave five stars to Tewkesbury travel lodge because it gives so much more.

We stay at the Heathrow Heston M4 Eastbound facility usually for a week at a time , at least twice a year . The staff are excellant, helpfull , always happy and upbeat , ready to ask if everything is ok. Cleaning staff always ask if we need anything. Rooms are good and comfortable with space. This is why we always choose this particular site over any others. Puts other sites and hotels into shame

2 friends went to Stratford on Avon 2 - 5th May. We were given a disabled room & on querying this were told there were no twin rooms in the hotel apart from disabled rooms. I find it hard to believe that only couples stay at travelodges. There was no wardrobe, no drawers & the only place to put your belongings & clothes was the floor. There were no bedside cabinets & in the bathroom nowhere to put your toiletries except at the back of the toilet. Who wants to put their toothbrush behind the toilet ? The WiFi was only free for 30 minutes a day & the 30 minutes started from switch on so if you forgot to turn it off again your 30 minutes went pretty quickly. In the 21st century WiFi should be available when you need it Not just 30 Minutes a day. I always stay at Premier Inns but unfortunately this time they were fully booked. I will never use another travelodge I'd rather stay at home in comfort

We stay every now and again with Travelodge and recently stayed for two nights at the Southport Travelodge.
For some reason we (and we noticed others too) were allocated to the top floor (6th floor). At check-in we were offered the chance of a lower floor but trying to be helpful and after being told it had a better view we accepted our allocated room.
This turned out to be a big mistake.
The view (peering out of our window covered in Pigeon droppings) was of the rear delivery yard of a Morrisons supermarket and was noisy with deliveries and work going.
In the room one of the 2 coffee mugs was stained and had a hair in it. I went into the corridor to a staff member doing the bedrooms who washed the mug saying they don't have spare ones. (We don't drink the allocated coffee as it's terrible so we bring our own)
The bed looked like it might be one of those you see on their website photos but
I suspected it might be an older version or if not just one that was well used as both my wife and I found it uncomfortable and we both had a bit of backache in the mornings.
Also in the bedroom, there was two plastic chairs, (yes 2!) But my wife noticed the layer of dust on them and dirt around the edge of the seat (obviously never cleaned) so we didn't want to sit on them until I got some toilet tissue which I wetted and used to wipe the chairs clean (should have brought some wet wipes with us!).
In the bathroom the shelf above the sink was sloping slightly and I tried to push it back (gently) into position and our toiletries fell off so we moved the majority onto the table in the bedroom. The hair & body wash in the shower had a broken cover which kept falling open even if it was very slightly touched. The hair & body wash and the soap over the sink both ran out (obviously not topped up enough for our stay)... didn't report this as couldn't do with the hassle of someone coming to the room so we used our own.
The shower had a very poor pressure, barely strong enough to rinse soap off your body. The sink tap water was only luke warm and again had a poor flow.
Other things like a tiny TV and insufficient storage and hanging space are the norm with Travelodge.
Whilst accepting that sometimes you get what you pay for and maybe we were just unlucky with our room allocation we felt these issues to be unacceptable and we wouldn't stay at the Southport Travelodge again as it was the worst one we had stayed at. Strangely the corridors and stair areas seemed in quite nice order, better looked after than the rooms!
We did mention some of these issues to reception to give feedback.

We stayed in the Wembley Travelodge! Honestly staff were all lovely bless them! Will be returning when coming back to London. Great experience

I recently had money taken from my account due to a error on there website when I spoke to there customer service department they would only issue a part refund despite this . I have now spoken to the cab who have said that they should not of done this and have instructed me to proceed with legal action against

I recently stayed at the Travelodge Edinburgh Central Queen Street for two nights in a family room. While the room itself was clean, there were a few issues that significantly impacted our stay.

Firstly, there was no phone in the room, which made it difficult to contact reception or make requests without leaving the room. Additionally, the window was unusually small, making the room feel quite stuffy and limiting natural light.

The main issue, however, was the noise. I couldn’t sleep at all during my stay as the noise from the corridors and surrounding areas was unbearable. Every 15-30 minutes, I was awakened by the sound of doors banging, which was incredibly disruptive. We requested a room change from the receptionist, but we were told that there were guests with children, which explained the noise. However, the same level of disturbance occurred on the second night, and no solution was offered.

When I approached the staff at reception to express my dissatisfaction, I was met with a complete lack of professionalism. They didn’t apologise or offer any assistance; instead, they simply stared at me, which I found rude and unhelpful.

Overall, I was disappointed with my experience, especially given the price and location of the hotel. I hope the management addresses these issues for future guests.

We stayed at the Travelodge London Central Farringdon on 9th April. The lady receptionist who checked us in at midday was very helpful. Unfortunately I didn’t get her name. We had booked a Super Room and it was very good but the coffee maker wasn’t working. As it was late at night when I discovered this I didn’t do anything about it. When we booked out the following morning Maya asked how our stay had been. She was most apologetic when I informed her about the coffee maker. She gave us advice for any future visit. We will return to this hotel. Good value, very clean and a great shower. Conveniently based for where we want to go

My friend and I stayed at the Travelodge at warrington Gemini business park . When we arrived Brian was there to check us in . He was so nice very chatty . We got are cards to get in the rooms I must say j was very impressed are room were spotless you could smell how clean it was when opened the door . We went back down to find somewhere to eat Brian was very helpful gave us advice we to go what a lovely helpful man he was I would just like to say big well done to Brian and the staff who cleaned are rooms 112 / 114 we will be back

I can't believe how cheap the hotel is. You only pay for the room and all you can eat breakfast on a plus side children only pay £1 . Great value and wright on the the airport carpark.

Easy to use. Good hotel in Manchester . We will start using this now instead of booking.com

First time staying here and my last. Everything was as expected on arrival. We went straight out but before that asked for a travel cot. We arrived back after having food and overheard a family complain about waiting nearly two hours for food and the staff spoke to them like garbage saying you can complain but nothing I can do about the food and just had a bad attitude. I felt bad for the family. But anyway they had not added the cot. I went down again and asked, waited another 50 minutes, I went down again and told reception that my two year old was just about staying awake after his milk and isn’t safe for him to stay in our bed or the single in the room. They then brought the cot 20 minutes later. The next day for our prepaid breakfast there was nothing on the buffet, had to ask for more stuff to be put out. I don’t normally complain but wouldn’t want anyone else to have an experience like we did unless they sort it out.

Having stayed in a Travellodge before and had a good experience , my stay at the Stafford Central was disappointing. I was allocated a tiny room on the second floor and it was clearly in need of work. The window didn't shut ( fortunately the nights were not cold ) and the TV was tiny and square so that the picture was stretched and distorted, making it difficult to watch. It was also a garish colour and the old remote had no picture adjustment. The lino in the bathroom was peeling away from the wall. I spent two nights there and it was not pleasant.

From start to finish the hotel and staff took care of me, from Kasia very helpful indeed, then suzana really thoughtful and kind. Keven bubbly and mindful,And Taz always ready to help.

Stayed at Travel Lodge Gosport. Staff friendly and breakfast ok but please for the love of god make it so that the bathroom extractor goes off and doesn’t run all night long. Got even noisier about 3am. Did not sleep a wink. Most places have a switch to turn it off or they go off on a timer. If I’d have had a sledgehammer it would have been used to smash it.