Traveller Easyjet Anmeldelser 

Criminals. Bring your own measuring tape to the airport since their box is way smaller than they advertise it should be. They would then force you to pay the ridiculous amount of 48 GBP then to carry your only luggage. With that money I can get a taxi to my house, bring a measuring tape and prove you that what you do is illegal.

1 bag drop counter open at the airport in Oslo, currently close to 50 people in the queue. Do they care? Probably not

We were on a flight from Alicante to Gatwick. Our case was not on the carousel. Another passenger was in the same position. I went to the EasyJet check-in where I spoke to a representative called Adeola who told us that we should fill in an online form to get the case back. I explained to Adeola that we are on a cruise in two days time. My wife was very upset, so Adeola said that he would take me and the other passenger down to the baggage collection area. We found ours and the other passenger's cases beside a different carousel. Adeola is a credit to EasyJet and went above and beyond to help us out.

Terrible Experience – EasyJet Lied About Cause of Cancellation and Refused Compensation

Flight EZY2307 from Luton to Ibiza was cancelled due to easyJet’s failure to provide replacement crew — NOT air traffic control as they falsely claim in their official letters. Passengers were never told about any ATC issues; onboard, the captain himself confirmed the delay was caused by replacement staff not answering their phones. He was visibly frustrated at the airline’s mishandling.

After two hours of delays, we were taken onto the plane, only to be taken off again after further waiting. This added unnecessary stress and confusion for all passengers.

Despite this, easyJet has refused all compensation and expenses, blatantly ignoring passenger rights under UK261. Their official excuse is a clear attempt to avoid responsibility and cheat customers out of what they’re legally owed.

Passengers were left waiting for hours with no honest communication or support. This level of disrespect and dishonesty is unacceptable.

If you want an airline that respects its customers, avoid easyJet.

I booked a return flight and only needed one 26kg hold bag for the outbound leg, but EasyJet charged me £100 for bags on both journeys. There was no clear option to select “one way only” during booking, and the interface is deliberately misleading.

When I called to fix it, the woman on the phone was condescending and unhelpful, refusing to reverse the charge or even explain why I couldn’t remove the bag from the return flight.

This is borderline scamming – I’ve flown with EasyJet before but never again. If you’re thinking of booking, triple-check your extras or risk being fleeced.

Our flight from Gatwick to Glasgow was initially delayed 30 minutes, then 40 minutes. We finally were assigned a gate only to get there to find no plane. We were supposed to be on a plane coming from Paris. That changed to one from Geneva. By the time everyone boarded, a thunderstorn began. The plane was hit by lightning and we had to disembark for a 2-3 hour inspection. Our departure gate changed again. The pilot was able to locate another plane and secure a plane. The delay stretched to 2 and a half hours. NO COMPENSATION WAS GIVEN! Not even a complimentary cup of tea! Absolutely shocking! This was my first experience with Easyjet and it will be my last.

YOU LOST MY LUGGAGE FOR 3 DAYS
EZY2555 24/6/25 LUTON TO DALAMAN
NOW YOU REPLY ON TRUST PILOT ASKING FOR DETAILS
I HAVE GIVEN YOU ALL THE RELEVANT INFO FILLED IN FORMS,
SENT PHOTOS SENT COUNTLESS EMAILS
BUT YOU STALL AT EVERY OPPORTUNITY SO PEOPLE GET FED UP & WITHDRAW THE CLAIM
YOU TAKE NO RESPONSIBILITY FOR YOUR STAFF MISTAKES
YOU ASK THE SAME QUESTION OVER AGAIN
YOU HAVE NO INTENTION OF HONOURING A CLAIM 😡
YOU ARE WITHOUT A DOUBT THE WORST CUSTOMER SERVICE AIRLINE EVER
TRY CONTACTING ME INSTEAD OF YOUR PATHETIC
WE CARE REPLY
BECAUSE YOU CLEARLY DO NOT GIVE A DAM
MORE MONEY FOR YOUR CHRISTMAS PARTY 🎉 FOR EVERY CLAIM YOU IGNORE

Thanks for your review. I'm sorry to hear that you're unhappy with your experience.

I'd love to know more about what happened, to see if we can help you and also learn from your experience so we can improve our future services. If you'd like us to look into your case in more detail, please send your review and any additional information, including your booking reference, to our team at

YOU DONT REPLY IN PERSON YOU JUST SEND OUT A GENERIC EMAIL YOU DONT ACKNOWLEDGE ANY COMPLAINTS
IF YOU DID YOU WOULDNT ASK THE SAME QUESTIONS OVER AGAIN
YOU HAVE ALL THE INFO RE MY DAMAGED LUGGAGE PINK CASE COVER MISSING
YOU HAVE ALL THE INFO ON MY LUGGAGE ARRIVING AFTER 3 DAYS
YOU HAVE ABSOLUTELY NO INTENTION OF COMPENSATING ME
YOU SAY MY CLAIM WAS LATE
I DIDNT ARRIVE HOME TILL 8/7/25
WRONG I STARTED EMAILING THE FIRST DAY 24/6/25
YOU SAY WHAT DEPT DID I CLAIM TO
ANSWER.!!!! ALL OF THEM
YOU ARE WORSE THAN RYAN AIR
AND THATS SAYING SOMETHING
I WILL NEVER TRAVEL WITH YOU AGAIN
YOU CANNOT BE TRUSTED TO DELIVER LUGGAGE TO THE CORRECT AIRPORT I HAVE WRITTEN TO THE CAA OUT OF DESPERATION
BECAUSE YOU CANT HELP ANYONE YOU HAVE MY TRAVEL DETAILS & MOBILE NUMBER

- Negave Star!!
I booked to fly London Lisbon only to be turned at the gate for overbooking. I was asked to fly via Faro which was about 3 hours drive to my destination. I got a taxi, lost my booked tickets in Lisbon, lost a whole day.
The worst thing, Easy Jet has refused to refund my money, claiming I didn't book, I have sent all my documents including a marriage certificate and have denied me more than 10 times

Had a terrible experience from start to finish and customer service are horrific! Air hostess rude and had a young lad in tears. Had 3 separate issues with my actual holiday and while I'm still here they've done NOTHING to help me through this 3 WEEK holiday!! I've used easyjet loads and I'll never ever use them again!!!

It was supposed to be the best trip ever to Berlin. However, it quickly turned into a nightmare trying to get to the hotel we booked on booking.com along with flights with easy jet. We were travelling down the M3 towards Gatwick when I revived an email about 3 hours before our flight that it had been cancelled! But their was no effort or arrangements to be made for me to travel on from Gatwick or any other airport. In sort I was completely along and standed and had to make my own way to Berlin.

One star because couldn't give zero! Easyjet cancelled our holiday 2 hours before check-in with no offer of an alternative! Then no apology recieved just many messages asking if we were enjoying our holiday and messages of recommendations and return flight details. We were in a fortunate position of having savings to book a last minute deal with Tui who were fantastic - however many families would have had to wait for a refund to come through which then takes you into the main school holidays with sky rocketing prices!! I would never book with Easyjet again - I understand regarding issues out of their control but after sales communication was appalling! And compensation has been rejected as out of their control - however I am aware the French strikes were known a few days before and that notice would have been better than 2 hours!!!

i paid for my seats for my family and nothing showed up on my booking rang up to be given the seat numbers as i booked.
now at time of printing boarding passes the seats i have paid for are no longer mine and have been given to someone else so my family are now split up.
so think before you book a package holiday as you can not get the seats you pay for so not a very happy customer.
but lesson learnt do go back to them for future holidays pick a better airline

This company has no respect of time . Never takes off on time , always delay after delay. Sick of it

Cancelled flight while waiting for boarding gate number. Not one member of EasyJet staff available to assist. Could not rebook flight for two days so had to book alternative flight the next day at a cost of £564. The airport staff member ( not easyJet) sourced overnight accommodation. This cost a further €50 there and back. So far I’m £600+ out of pocket. I have to be back at work Tuesday and had no alternative but to source other flights.
NEVER BOOK THIS AIRLINE. THIS IS THE SECOND TIME THEY HAVE DONE THIS TO US. THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

Delayed, then delayed later, then delayed later then later.. an absolute Mickey Mouse Airline.
I avoid them mostly at all costs but needed to get to Stansted and BA don’t fly there so I took a chance! Well.. what a wrong choice that was!
Absolute joke.

Booked a holiday to sharm Egypt, the holiday was very good however in 50 yers of regular flying at least 3 times per year long and sort haul I can confirm that we have never experienced such an discomfort.devoid of decent seat covering (padding) the seats don't recline . It is was torture .it is by far more comfortable sitting on a concrete park bench. And for this reason We will never fly easyjet again.

CORRUPT / POOR PROFESSIONALISM AND SERVICE STANDARDS
PLEASE THINK TWICE BEFORE BOOING EASY JET

I had an extremely unpleasant experience on my EasyJet flight from Antalya to Manchester Last month.
The check in counter desk manager was exceptionally rude not honest and hostile.

I always experienced that airline staff have professional integrity and hospitality as it is essential in the airline business, They should be welcoming, polite, and have a smile on their faces, but not my return journey from Antalya, it was a miserable experience.

Poor behaviours from Easy jet Staff
On my easter holiday package booked via LoveHolidays, everything was fantastic until my EasyJet flight home . (Please note that the outbound flight was Corendon Airlines which was excellent).

Abnormal behaviours started by asking me to pay for seats, followed in the airport by asking me to pay for two small cabin bags (5kg and 8kg bags wedding dresses and clothes only the wheels did not pass the under seat measurement). These bags were also checked in with no problems with Corendon Airlines as these were cabin bags, not according to easyjet!!!!!!.

So they are Corrupt:
I was asked to pay £100 for these two cabin bags. On arrival home I was asked If I need an invoice from easyjet, I agreed for the request and to my surprise I discovered that the Antalya Easyjet supervisor registered only £50.

Seating plans.
I was emotionally forced to buy a return seat. I nearly did not do so, as I thought that the check in counter will give us (me and my wife two seats together on checking in as there were lots of seats in the front (the pricy seats). I purchased the seats to avoid embracement and chance of dispute. To our surprise and after boarding and seated, the crew were asking us and other passengers if we want to swap our seats to a parent and daughter as they were given separate seats (they did not pre-book a seat). The offer was to involve a comfortable with legroom seats, also offering a complementary dinks as well. But to punish the (non-seat buyer passenger) they gave them two separate seats. This could’ve been me and my wife and because we are both adults this would’ve been unnoticed but by us and our misery. Very unprofessional and does not make sense!
They should’ve offered them seats to sit together (but EASYJET is not family/ couples friendly).

In the airport Check in desk, we had our most embracing (stupid) travel experience, this is to be clarified.. specially that the counter manager refused board me and suggested that I was threat when I asked to speak to his supervisor/ shift manager refusing to get them asking me to go back to the end of the que (I was one of the first). He also hid £50 out of the £100 to another account (not sure where). This is for easyjet to find out if they care!!!

PLEASE THINK TWICE BEFORE BOOING EASY JET

Third visit to Pinhal da Marina which was excellent as far as the Hotel was concerned but disappointing because lost 2 days out of 9 because of late and very early on outbound and inbound flights!
Noteworthy stay in Hotel between 14th - 23rd May we’re staff and fabulous surroundings!
Manuel and Paula excelled in Dining room both charming, knowledgeable and friendly!
Daniela supervised the buffet breakfast with charm, and helpful advice!
Nadia kept our Apartment scrupulously clean and made the bed with kin attention to detail!
The surroundings of this hotel are relaxing and allows one to truly “chill “
Please ensure this review is under name of Carlitos which is my nickname

Hi, Easyjet website has no option to contact them so using trustpilot. Bought 2 seats, checked in 2 passengers, want to download 2 boarding passes to 2 wallets but I can't, I need to download both to 1 phone then have the hassle of "passing" my partner then passing myself. Feature request option: share boarding pass wallet download link. I don't want to be tied to my partner. This issue caused stress as I needed to email a pdf to her and she's not happy because she doesn't think it will work (irlt will). Easyjet, families book flights and guess what, most of them have individual, not a family phone.

I just wanted to say thank you to Khawlah, who was very patient and understanding as a person. He didn't act like a robot but a person and in this day and age that's very rare. Good agent.