Traveller Easyjet Anmeldelser 

Flight cancelled...ok, it happens. But the communications around it were terrible (ie, no notice until we were through security), even with their app, personnel are robotic and useless, and the next flight (Bristol to Edinburgh) was 10 hours later (maybe, no guarantee). It was faster to rent a car and drive the M6. And cheaper.

NOW EASYJET IS REPLYING TO MY MESSAGE ON @trutpilot BUT WHEN ME AND MY DARLING CHILD NEEDED YOU MUST YOU NEVER HELPED AND YOUR STAFFS @spain WERE NOT COMPASSIONATE 😪😪😪😪🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢
I WOULD WANT EVERY REPLY TO BE TRANSPARENT ON trustpilot instead of emails
Such a traumatic experience for me and my baby

From my personal experience I will never book a holiday with Easyjet again. You may get a good price at the time but if anything goes wrong whilst you are away then you are on your own. The following are all ignoring my outstanding claims: the CEO, customer services and executive support.

Our flight EZY8520 was cancelled on the 9th June from Maderia to Gatwick which should have been 11.45 - 15.30, FNC - LGW. We were not told why this had been cancelled and other flights from other airlines still landed and took off that day which can be verified. We were told that a hotel would be arranged for us in one email but then another email arrived telling us to find a hotel ourselves, get to it and then to the airport ourselves when our next flight would be communicated to us. We were then put on flight EZY2878 on the 11th June but from Madeira to Bristol not Gatwick. Earlier that day a flight was from Maderia to Gatwick at 11.00 EZY8520 but we were not put on it. We were told that transport had been arranged from Bristol back to Gatwick for us, but this was not so. The easyJet staff at Bristol were not expecting us and they had to ring a local taxi firm to arrange taxis for the dozen or so people affected. We had to share a taxi with another couple who we did not know.

I have raised my outstanding claims many times, explaining the refunds I am expecting. The last email to easyJet customer services has been ignored. In fact, many of my emails were ignored and I am beginning to suspect that easyJet's policy is to ignore their customer's complaints hoping they will go away. On the claims form there are no relevant dropdown boxes that can be taken for the outstanding claims which is very frustrating e.g. claiming compensation for the 2-day delay.

My issue with EASYJET goes back to the outbreak of COVID -19 pandemic, when I had to cancel my plans to go to Berlin to see my Grandson, due to looking after my Grand daughter weekly picking her up from school as her mother was fearful that I might bring back the disease and give to them. I then had a Flight voucher generated which I have not been able to use. When I wrote and asked about this recently, I was told that I could no longer access this Voucher for £240.72 GBP So, in effect EASYJET have taken this amount of my money, plus the interest over 5 years, which in my book is a form of theft. If EASY JET restore my Voucher I am happy to change this review, however so far I have not had a reply to my email sent in August from Customer Services,

Had our flights abroad cancelled at the last minute 11pm at night only to be told no accommodation available due to high demand. No alternative flights offered for 3 days.

Ended up sleeping in the airport and spending the next 19 hours with the majority of the other 150 passengers.

Made our own arrangements to get home via an inconvenient route with a different airline the next day.

Currently battling it out with EasyJet for them to cover our additional £1500 costs. They are trying everything to get out of it.

Had a holiday booked with them later in the year but all trust has now been broken. Have decided to cancel that one due to the absolutely appalling customer service we received. Makes me feel slightly better that they will now not be receiving our £5000 or any future revenue from us.

Goodbye EasyJet, you used to be our go to airline, but after this debacle, never again. After reading the other reviews seems that we are not the only ones.

Even one star is too generous for Easyjet. Shambolic airline from London Gatwick to Lisbon, on both legs.
Extremely rude staff at both ends, Treat people worse than cattle. This review is based on more than one flight on this routes. I will NEVER fly with Easyjet anywhere again.
Hey you know what BA is not more costly given the baggage allowances and on time or even early on the Lisbon route from London.
Same reports from my friends Easyjet is VERY VERY BAD on the London Lisbon routes

Not happy booked holiday over a year ago check-in paid for front seats and they changed to row four no explanation and paid extra to sit at the front and told because flight has changed can’t help it we can claim money back absolutely bad service and the people I am talking to on customer service I can’t understand and the do not care Hopefully someone will look into it because I have paid a lot of money
Booking ref KB19QC2

One star to generous
EasyJet total shambles,
Booked break for December only for flight to be changed in June losing us a whole day
Had paid in full day before ( yes totally a mistake) finally found contact number & asked to cancel, told I could not have refund for seats booked & case in hold 😡
14 days & still no refund
I’m not going to be one happy customer when I give them a ring tomorrow
Moral don’t expect to much from easyJet & do not pay up front for anything 🤬

How can so many people who work with Easyjet get it so wrong? This is about 5 times I have written, and each time they ask for flight ref/booking ref, which I have already replied to and given. The details are within my complaintCustomer services absolutely a joke…
Customer services absolutely a joke phoned 3 times 3 times they put phone down on me can never get a straight answer always referred to another number. Great taking money off you but hard to get your money back for a cancellation flght. Booking ref: KC28X29. Holiday reference 8146026 flight EZY3482 received my flight reimbursement plus £24 which I don’t know wot for but haven’t received my wife’s reimbursement of £350 a break down would have been a great help but think that is asking to. Much

☆☆☆☆☆ 0/5
Very disappointing experience with EasyJet.

For a 5-hour flight, I was shocked that there were no complimentary refreshments whatsoever not even a free bottle of water. Everything had to be purchased onboard.

The baggage allowance is poor, and the charges for excess luggage are excessive. Being charged such a high fee for just 9kg overweight felt unreasonable and left a bad impression before the journey had even begun.

The onboard experience felt more like a travelling marketplace, with constant sales of food, drinks, perfumes, gifts, and other items throughout the flight. While I understand airlines generate additional revenue, it became overwhelming and took away from the overall travel experience.

The seats were also extremely uncomfortable, especially for a 5-hour journey, making it difficult to relax.

Overall, I found the flight poor value for money. Between the baggage charges, uncomfortable seating, lack of complimentary refreshments, and constant onboard selling, the experience was disappointing. Unfortunately, I would think carefully before choosing EasyJet again. ✈️

Absolutely shocking service. After spending considerable time on hold, the person I got through to said they can't help with getting any information about past flights and that there is no way to get information or boarding passes without requesting a vat invoice. After asking for a manager as the agent did not listen to multiple questions, requests for help, and kept calling me a different name, she said no and hung up on me! I am now left with no assistance for something simple that any other airline or booking service has provided me

You asked me to let you know about my experience in detail and for my booking number lov13463973ufrom Birmingham 13 10 to Tenerife BHX TFS Thurs 19 th February got checked in got all the paperwork for scooter tryed to board the plane not been signed off an no lift nearly didn't get on plane had to walk up stairs out of breath and in much pain in legs got to Tenerife and the shuttle bus2602gb7j2e2r left me stranded away from my hotel piramids resort with a large suitcase and a bag pack so bad experience

September 2025 flight cancelled from Milan to Amsterdam, no initial reason given and nobody from airline to assist passengers. A story did eventually circulate stating that there was a cabin crew strike. Again nobody available from the airline staff to give clear correct information. We will personally never fly with this airline again. It is not easy but actually very difficult using this airline.

4months on, despite EasyJet agreeing that all the locks on our new travel luggage had been tampered with and broken beyond repair whilst in their care. We have NOT been compensated. Their customer services is useless and apathy is rife beyond belief. We have decided, EasyJet have no intention of compensating us and would rather save the money of replacing our damaged luggage with their cheap offerings and loose customers of many years loyalty, with us making the conscious decision to cancell flights that was already booked for 2026.
Well done 👏🏻, hope you enjoyed you spectacular win!

Struggling to get refund for insurance cancelled in cooling off period, I accidentally booked the wrong date on the EasyJet app so immediately changed flights to the day earlier. Contacted insurance who said I couldn’t change the dates but would have to cancel and rebook. This was on 29/09 and despite 3 phone calls to them I still haven’t had the refund. The last call I was told that the refund hasn’t gone through but couldn’t explain what that meant so told to give it another week! Certainly won’t be taking out their insurance if I ever do get it refunded.

Flying back home to london gatwick from Lanzarote on flight EZY8134 was one of the best experiences I've had on easyjet. The manager Clay and his crew on the flight made us feel very welcome with their hospitality, always asking if there's anything we need with a smile and warm manner. I've been travelling with easyJet for a long while now and it makes me happy seeing such wonderful service from crew like those of Clay and crew! Keep up the good work!

I'm not even going to explain what happened because it would take me an EON and ultimately will just aggravate me more. Awful experience, flight delay, rude flight attendants, spoilt customers getting their way and relooking over easyjets policies they cover themselves handsomely with their compensation policy so that they don't have to take any responsibility. Just look at the countless 1-star reviews and heed their warnings, the 5-star reviews are clearly employees from Easyjet themselves so just disregard them because there's no way this Airline has 5-star quality service. STAY AWAY FROM EASYJET.

EasyJet is unreliable.

They canceled our flight to Gran Canaria for no reason, They did not tell us why. We booked very early and had to fly on specific dates because of a cruise. Naturally, it was a lot of stress because we had to book new flights, but not with EasyJet, because they didn't have flights on the exact dates., which we booked before.

This is the mail we received:

1. Switch to another flight for free

You can switch to another flight to the same destination for free. If there are no direct flights available on your original route, you can also search for flights to or from nearby airports within the same country.

2. You can get a voucher for the full value of your booking

Vouchers are valid for 12 months from the date of issue and give you the flexibility to book travel anywhere on our network.

3. You can get a refund for the full value of your booking

Refunds will be paid to the account you made the booking with. We're processing refund requests within 7 days, and they may take a few extra days to come through to your bank account.

The easiest and quickest way to choose the option you'd like is by logging into your booking using our mobile app or through Manage Bookings on our website.

We did ask for compensation, but Easylet says:
After reviewing your file, I can confirm that you have opted for a refund following the cancellation. Our policy is that once a refund or voucher is chosen, customers are no longer traveling with easyJet and are therefore not eligible for reimbursement for accommodation, alternative transportation, or other related costs.

So you can see it’s very easy for easyjet to cancel flight and nobody gets compensation, of course we want our money in return and no vouchers. Easyjet didn’t offer us accommodation or whatever!
Easyjet has all the security and the customer is left empty-handed and with a lot of stress.
EASYJET ITS COST US €300 EXTRA AND YOU DON’T CARE.

EASYJET IS UNRELIABLE!!!!

Subject: Urgent: Outstanding Compensation Claim for Flight EZY3226 – 26/07/2025, Case ID: 110430799

Claim for luggauge damage Claim Ref: EJ240998

My original Trustpilot review appears to have been removed, so I am posting again.

Since 27th July, I have been pursuing compensation for the cancellation of my flight EZY3226 from Athens to Edinburgh on 26th July. The experience has been appalling:

At 3:30 am, passengers were abandoned in Athens Airport with no EasyJet staff present and were told to use the app to find accommodation.

The app failed to secure a hotel. We finally got a room at 5:30 am, only thanks to another passenger who shared a phone number.

We were forced to stay two nights in Athens, then rebooked to Manchester instead of Edinburgh. From Manchester, we paid for a train to Edinburgh and then a taxi back to Edinburgh Airport to retrieve our car.

I have emailed EasyJet numerous times. Instead of resolution, I have received repeated, contradictory requests:

I was told the compensation claim listed “incorrect names” for my wife and daughter. I assure you, I know their names. I have now been asked to resubmit this information three separate times.

EasyJet claims my wife will be compensated, but not my daughter or me, again citing “incorrect names.” This is clearly a tactic to frustrate claimants into giving up.

Also, according to an email, my wife can not submit a claim for my daughter and I, however EasyJet state this on their web site ''If you booked for more than one passenger under the same booking reference, please provide the names of all the passengers you are claiming compensation for. You must have their permission to make a claim and receive any compensation payment on their behalf. Please note, if you make a claim for other passengers, those passengers will not be able to make a separate claim for the same booking''.
In addition:

Two of our three suitcases were damaged. I submitted photos and the required details, yet EasyJet repeatedly asked for the same information again.

Customer service via the online chat has been unhelpful, sarcastic, and at times barely literate.

To this day, over six weeks later, I am still waiting for a proper response and full compensation.

EasyJet’s handling of this situation is unacceptable, and their customer service is disgraceful. I urge other passengers not to give up when faced with these delay tactics.

I was asked to email EasyJet after posting my first review on Trustpilot, I waited nearly a week for a response. They said ''Good Moring David, this is not my name...... and then said, ''To proceed, each passenger listed on the booking must submit their own individual claim using their personal banking details. This is a requirement for verification and processing purposes, and it is the only way the claim can be accepted''

Not what the website states.

Complete incompetance.

If you are experiencing similar issues can I suggest that If EasyJet continues to withhold compensation, to escalate this matter through the Civil Aviation Authority (CAA) and/or EasyJet’s Alternative Dispute Resolution (ADR) scheme, as well as consider legal action if necessary.

Over 4 hr delay on easyjet from Egypt flight EZY2614, what a shower of you know what's been sitting with over 300 others passengers on a plane that never left the run way no drinks or food given to us. Request for food denied by staff, on a bus back to terminal as i write this review compensation definitely needs to be given the staff on this flight are shocking thinking you're not untitled to ask for food or complain i will write a follow up but this is so bad i had to start moaning now. Fuming got my 3 kids and wife with me angry how we have beed treated so angry.