This lady ( Olivia ) is absolutely first class. Calm, precise, conscientious, and very pleasant. Talked me through everything and promised to phone me a week later to guide me through the set up - w... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dalene was helpful and understanding when it came to renewing my Tracker subscription. I had it on autorenew but following a change of card, this payment failed. She gave me the option of autorenewing... Vis mer
Selskapet har svart
Easy to deal with company. Work was done at specified time and place and at price quoted. Contractor representative used by them however was a little diferent in attitude. Came to my c... Vis mer
Selskapet har svart
I've used Tracker for 20+ years and have always found them very easy to deal with, and today was no exception. It's rare nowadays to get through to an actual person without having to go through seve... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Visit us today for car & vehicle tracking & security systems. We also provide industry leading fleet management solutions.
Kontaktopplysninger
6-9 The Square, Stockley Park, UB11 1FW, Uxbridge, Storbritannia
- 0808 509 0909
- customerservice@tracker.co.uk
- tracker.co.uk
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Renew tracker subscription
Samantha was very helpful in setting up my continuous subscription

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Very nice young lady we spoke to
Very nice young lady we spoke to, and we were given a good price.

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Great Customer Service - Highly Recommended
Samantha took my call and was incredibly helpful throughout. My old Nano Tracker device had stopped working - the new one had arrived and I needed help setting it up. Samantha worked extremely patiently with me and even helped me afterwards with registration of the device on Nano Tracker's website. Great service....thank you Samantha!

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Excellent service it was always…
Excellent service it was always reassuring to know that my pride and joy was protected

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The best ever consultant after three…
The best ever consultant after three hours of talking to different consultants without any success.
Simple logic and knowledge display from Samantha. She saved me a lot of time and distress

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Really first class service
Really first class service, provided by Lionel. Nothing was an issue in getting the system up and running. Many thanks for everything.

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Renewal
Clearly informed of my options followed by information regarding the date the new policy will begin.

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Order placed eventually, but a very poor telephone line
Keya was helpful and got my oder done eventually but my experience was spoilt by TERRIBLE communication problems which meant that I could not hear what was being said on the call. Keya had to call me back several times and try different internet cables etc. There was also extremely loud background noise [other people talking, crackling on the line etc.] which didn't help. Keya was very apologetic and it was not her fault, but all in all a very frustrating experience.

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Just as I was considering ending my…
Just as I was considering ending my subscription due to ongoing issues with my tracker app, and after several unhelpful conversations with various staff members, I finally connected with Rishi on my third attempt. Previous staff suggested waiting for a superior or technician, but Rishi took just 10 minutes to delve into the problem. He checked all my device serial codes and successfully resolved the issue, ensuring my app functioned properly for insurance. Thanks to Rishi's exceptional assistance, I’m pleased to continue my membership and even plan to extend it. I wish he could receive commission for my subscription, as he was the only one who truly helped. Rishi is an invaluable asset to the company, preventing the loss of a long-term customer. His quick, effective solution, without any empty promises, demonstrated remarkable skill. I insisted on getting his name for this review, grateful for his outstanding service. Thank you, Rishi.

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AMAZING COMPANY
Amazing company to deal with. Had long standing dealing with them and received terrific service and support. Recently sold car which contained the Tracker Network UK tracker - I was experiencing a number of problems in the transfer which Tracker Network UK promptly resolved for me. Cannot thank them enough and highly recommend them. Will definitely deal with them again in the near future.
Pamela

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Tracker problems with false alarms…
Tracker problems with false alarms being triggered.Lionel took ownership of the issue and instigated a series of ascending steps which eventually resolved the issue. Regular contact was maintained and Lionel dealt with the issue in a courteous and customer friendly manner

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Haven’t had to use the service to find…
Haven’t had to use the service to find our van luckily but when speaking to customer service we to renew the monitoring find staff helpful & informative

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Lionel a great help
Lionel was very friendly, helpful and efficient when helping me solve the issues I had

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Thanks to Lionel
Thanks to Lionel, an agent on the telephone from Durban, who guided me through the process of setting up my account/ getting a few teething problems with my tracker. Definitely recommend him to guide you through 👍😀

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Tracker renewel
I spoke to Keya as I wanted some information on renewing my tracker and subscription for my motorhome, after speaking to her she sent me emails explaining the costs and timelines for my subscription . Keya was polite and courteous , knowledgeable and respectful and also have me a discount for being a loyal customer. Thankyou AM

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Rishi Saved a customer of multiple years after a bad experience.
I was about to cancel my membership after speaking to multiple male/female staff in regards to my tracker app not working and stop using tracker.
It was volatile it worked so I would be covered via insurance but no one helped until I spoke to rishi. Which I fortunately got after the 3 call.
All the people had told me that I would need to wait for a higher up or technician to help. However Rishi spent 10 minutes investigating the issue with the tracker going through all my serial codes for new and old devices and he managed to fix it perfectly and have it running.
Because of Rishi I will be continuing my subscription and will be extending it in the future. I do wish he was the one that helped me pay for the subscription so you could get the commission as he was the only person to help me.
Rishi is a valuable part of your company and you would have lost a customer who has been for years today if I didn’t come into Rishi. He managed to enter the back end and fix a complicated issue no one else was. And he did it all in 10 minutes. No false promises about calling me back and not doing so like the others, he called me straight back and fixed it.
He deserves to be put on a higher rank in the company because if he was more in control customer satisfaction would be 10/10.
I forced him to give me his name so I can leave this review as I was so happy with his help and service.
Thank you Rishi.

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Raj was absolutely brilliant and…
Raj was absolutely brilliant and exceptional service received.

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Excellent service from Lionel
Excellent service from Lionel, explaining every step thoroughly for me. Thank you for all your help.

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Very professional and efficient service
Very professional and efficient service

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Great service
Great service, Keya is knowledgeable and friendly. I’d highly recommend!

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Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







