Townhouse Anmeldelser 

The manicures are brilliant, but you cannot contact the company
Simple question was how long the nail extensions last.
By chat or what’s app it goes round in circles and just sends you back to the main menu.

Excellent manicure. Speedy & lovely to look at. Thank you 😊

I went to townhouse as I was gifted a gift card for my birthday. I booked a luxury pedicure. The staff were nice but there was absolutely no atmosphere. The place was soulless.
I was shocked to discover that if I wanted a drink of water I would have to purchase a drink from the mini bar.
I then paid with my gift voucher and was told I can’t collect points on this transaction as I used a gift voucher? But they happily took the £68 off my gift voucher so have been paid therefore I would expect to collect the points. (I would understand not collecting points on treatments paid for using points but paid for using a gift card makes zero sense)
Zero incentive to come back and all in all a money making exercise. Everything is an extra cost.
I would rather keep with my local lady who is reliable, friendly and doesn’t charge me £3 for a coffee!! (Even she has a rewards system which includes the use of gift cards!)

The staff were lovely and it was a great experience. But my nails lasted 3 days when they were meant to last 21+ days. They all peeled off by themselves. I’m very disappointed.

I received a lovely service and my nails were beautifully painted by Radhi.
Great first experience. I will be back!

I always have an amazing experience at Townhouse. Everyone is really friendly and they take care of your nails. Hema is amazing!

Really amazing experience and beautiful nails. Katie was very friendly and professional.

I have visited various Townhouse branches and while the staff are very nice I have had issues every time, including polish “bubbling” on more than one occasion. Most recently, I was in the salon for 2 hours for a simple pedicure (including waiting for 25 minutes as they were running behind schedule) and the polish on two of my toes chipped the very next day. I contacted Townhouse but never received a reply. Given the high prices I would expect a better level and quality of service both in and out of the salon.

Tried twice would not return great the colours and the staff are nice but treatments feel rushed and not good value. Plus voucher accepted at booking then refused when I was due to pay at the end. The fact you can not contact anyone to amend appointments is suspect.

Danelly at Townhouse Mayfair was great. Professional, detail-oriented and made the whole experience relaxing and enjoyable.

Amazing experience, my first time. Naomi was excellent very good at her job and polite and professional. Very relaxing experience, would deffo recommend.

Brilliant experience. Thanks Naomi! Can’t wait to show off my nails at every opportunity.

Lina was really wonderful!
Asked to be gentle with my cuticles and she was so gentle as requested. Townhouse was very clean and great atmosphere.

I would give less if there was the option. I’ve had a Russian manicure before and needed an infill - I’d booked three weeks ahead - firstly it is not inside st James quarter as indicated so hard to find then on arrival I was told they couldn’t infill my nails as they hadn’t done them ( even though it was a Russian manicure as they do and I was willing to take responsibility ) the only option was to strip them - not good for the nails - and leave with them bare or come back another time after the stripping as they didn’t have time ( I was the ONLY person in there with two staff members . There was no flexibility and I struggle to see how they will ever get new clients. Even if you are a client of theirs and you needed to get an infill or repair on holiday they wouldn’t accept you back. Nonsense. I went round the corner to USA nail who were quick , helpful and less than half the price.

I have been booking my pedicures with Makeda for a year now and I wouldn’t want to book with anyone else!! She is so brilliant and her attention to detail makes my gels look amazing and last! Thank you for being so fab! X

Great, attentive, professional and kind service. I'd book with Courtney again.

Sadly thumb nail came off after 2 days then they all came off by 4 days. Was really gutted as I had them done for holiday, and have never had professional gel nails come off so quickly.

Was a lovely experience. Krutika Was amazing and made me feel very relaxed. Thank you

Olena was absolutely amazing. Very kind, helpful and friendly. Highly recommended.

Makeda is the best!