Possiedo già un Eleglide C1 ST con motore centrale e volevo disporre anche di una bici con motore sul mozzo. Ho ordinato una Touroll J1 che mi è arrivata nel giro di una settimana. Tempo di montaggi... Vis mer
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Se hva andre synes
I placed an order for the S2 Pro on March 21st, and today is April 11th. I still don't even have a tracking number! The delivery dates on their website keep shifting like a joke: first it was "Early... Vis mer
Selskapet har svart
Tout simplement génial ce J1 st C’est le troisième vélo électrique que j’achete . Les deux premiers achetés chez Decathlon sont des vélos corrects , mais en montagne ( je suis Savoyard ) ils man... Vis mer
Selskapet har svart
Hallo, ich bin positiv überrascht vom hervorragenden Service. Ich hatte ein paar technische Fragen und die wurden sehr schnell und professionell beantwortet. Das Fahrrad Touroll J1 St 27,5“ übertriff... Vis mer
Selskapet har svart
3,8
Bra
52 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Esperienza positiva con Touroll J1
Possiedo già un Eleglide C1 ST con motore centrale e volevo disporre anche di una bici con motore sul mozzo.
Ho ordinato una Touroll J1 che mi è arrivata nel giro di una settimana. Tempo di montaggio circa 60 minuti.
Tutto ok. Esteticamente bella, la verniciatura sembra resistente e i componenti sembrano di buona qualità. Ho percorso finora 70 km e mi rimane ancora circa il 40% di carica. La bici non dispone di sensore di coppia ma risponde bene comunque, è stabile e ben equilibrata. Unico punto debole la frenata, poco efficiente, bisogna fare un notevole sforzo sulle leve per potersi fermare in sicurezza, questo è dovuto al freno a disco meccanico. Il prezzo superiore della Eleglide C1 ST rispetto alla Touroll J1 è dovuto al motore centrale Ananda, ai freni a disco idraulici, al serraggio della ruota anteriore con levetta e al manubrio regolabile in inclinazione. La Touroll J1 rispetto a Eleglide dispone della luce di posizione posteriore che si comanda dal display ed è munita anche di spia di stop quando si azionano i freni.
14. april 2026
Anmeldelse skrevet uten oppfordring
Absolute Joke - No Tracking, No Support! Stay Away!
I placed an order for the S2 Pro on March 21st, and today is April 11th. I still don't even have a tracking number! The delivery dates on their website keep shifting like a joke: first it was "Early April", then it became "Mid-April", and now the website suddenly says "Early May".
I have sent 2 emails to customer service asking for a simple update, and I have been completely ignored. Absolutely no response. Because of this terrible communication and constant delays, I am now very close to canceling my order and getting a refund. I strongly advise everyone to stay away from this company. Very unreliable!
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you for your feedback, and we are truly sorry to hear about your frustrating experience.
We completely understand your disappointment regarding the delayed delivery and the lack of communication. Please accept our sincere apologies for the confusion caused by the changing delivery dates on our website, as well as for not responding to your previous emails in a timely manner.
Due to the weekend holiday, our response has been delayed, and we deeply regret the inconvenience this has caused you.
To help resolve this matter as quickly as possible, could you kindly send us your order number via email at Support@touroll.com. Once we receive your order details, we will immediately check the status of your order and provide you with a clear update, including tracking information if available.
We truly value your business. Please allow us the opportunity to make things right. If you have any further concerns, please do not hesitate to reach out to us directly.
Thank you for your understanding and patience.
Best regards,
Support@touroll.com
DON'T BUY FROM THIS COMPANY!
DON'T BUY FROM THIS COMPANY!
They're absolutely abysmal. After MONTH of texting, investing time and providing videos to the support team to receive a sensor because mine broke, I've gotten this final answer and no further will to help:
".. But now we may have been able to determine the problem with your bike, and you don't need to provide a video anymore.
After checking internally, we regret to inform you that the sensor for this model is currently out of stock. Additionally, due to current warehouse and shipping restrictions, we are temporarily unable to dispatch accessories.
We understand this may be disappointing, and we sincerely appreciate your understanding in this matter.
Kind Regards,
Touroll Service Team"
So my e-bike is now completely unusable after not even two years and Touroll doesn't care at all about providing further help!
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Felix Beier,
Thank you for sharing your feedback, and we sincerely apologize for any frustration you have experienced.
We would like to clarify that your e-bike was not purchased directly through our official website. Nevertheless, we have been making every effort to assist you throughout this process.
A solution has already been provided to you via email. Could you kindly check your inbox (including spam/junk folder) at your earliest convenience? We truly hope the proposed resolution will meet your expectations and help turn your experience around.
We value your business and remain committed to supporting you.
Best regards,
Support@touroll.com
Très bon service
Très bon service, le SAV est très réactif.
Je suis très satisfait.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you for your great review!
We're very happy to hear that you received excellent service and that our support team was so responsive. Your satisfaction is our greatest reward.
Please feel free to reach out anytime you need us.
Warm regards,
Support@touroll.com
Schandalige dienst na verkoop!
Sinds 1,5 jaar een elektrische fiets van Touroll, aangekocht bij Bol.com. Schandalige dienst na verkoop zowel qua Touroll als Bol.com. Vervangstukken amper te verkrijgen, fiets niet meer te gebruiken zonder display. Al sinds januari aan het wachten op een nieuwe display ! Zowel Touroll als Bol.com doen niets. Schandalig! Nooit meer een Touroll fiets! Misschien goedkoper maar absoluut geen dienst na verkoop! En al meermaals alle nodige info bezorgd! Van factuur nummer tot bestel order!
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear customer,
Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced with our after-sales service.
Regarding the display replacement you mentioned, we have already sent the relevant solution to you via email. Please kindly check your mailbox (including the spam/junk folder) to ensure you don't miss any important information.
In order for us to assist you as quickly as possible, please provide the information we have requested at your earliest convenience. Once we receive the necessary details, we will prioritize your case and follow up promptly.
Thank you for your understanding and cooperation.
Best regards,
Support@touroll.com
Enttäuscht
Ich hatte leider eine enttäuschende Erfahrung mit meinem Touroll E‑Bike. Die mitgelieferte Batterie war mechanisch nicht montierbar, weil die Führungszähne nicht zur Halterung passten. Zusätzlich war die Lackierung der Batteriebasis ungleichmäßig und optisch minderwertig.
Da ich das Fahrrad dringend benötigte, musste ich es auf eigene Kosten reparieren lassen. Damit habe ich dem Hersteller sogar den Versand einer neuen Batterie erspart – gut für die Umwelt und günstiger für das Unternehmen.
Trotzdem zeigte sich der Kundenservice wenig kulant und bot nur eine minimale Erstattung an, obwohl der Mangel eindeutig vorlag. Schade, denn das Produkt selbst hat Potenzial, aber der Service sollte kundenorientierter sein.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you for your feedback. We apologize for the inconvenience you experienced with the battery installation.
However, we would like to clarify that since you first reported this issue, we have made multiple attempts to help resolve the issue. You requested €100 for local repair, and we offered a goodwill compensation of €30 in accordance with our policy.
To date, you have not provided the requested video showing that the battery cannot be installed, nor any repair invoice or receipt. Without this evidence, we are unable to verify the issue or process your claim.
Please kindly provide the necessary documents via email at your earliest convenience so that we may assist you further.
Thank you for your understanding.
Best Regards,
Support@tourol.com
Unacceptable shipping delay
I ordered a bike from Touroll on March 18th and it still hasn’t been shipped.
I’ve been asked to pay for a completely unnecessary new order and promised a refund if I didn’t accept. Now they say it will be sent - but nothing has been shipped.
This is unacceptable. I demand immediate shipping of my original order.
Touroll, this level of service is not acceptable for paying customers.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear customer,
Thank you for your message. We have already informed you regarding the shipping delay and have been actively working to resolve the issue for you.
Please kindly contact us directly via email whenever you encounter any problems, as this allows us to assist you more efficiently.
We sincerely apologize for any inconvenience this may have caused you.
Best regards,
Support@touroll.com
Sehr schnelle Lieferung
Sehr schnelle Lieferung, alles perfekt verpackt. Leichter Zusammenbau mit sehr guter Anleitung. Preis super.
Wenn es jetzt auch noch so gute Fahreigenschaften hat und lange hält, bin ich sehr zufrieden.
Danke!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you very much for your detailed and thoughtful review!
We're delighted to hear that you experienced very fast delivery and that everything was perfectly packaged. It's also great to know that you found the assembly easy with the help of our instructions, and that you're happy with the price.
We completely understand your hopes regarding the riding performance and long-term durability. We stand behind the quality of our product, and we're confident that it will meet your expectations. Of course, if you ever have any questions or need support, our customer service team is always here to help.
Thank you for choosing us, and thank you for your trust. We wish you many wonderful and reliable rides ahead!
Warm regards,
Support@touroll.com
Snelle service
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you very much for your kind review!
We're delighted to hear that you experienced "snelle service" (fast service). That's exactly what we strive to provide every day.
If you ever need any assistance in the future, please don't hesitate to reach out. We're always here to help.
Warm regards,
Support@touroll.com
Non la ricomprerei
Comprata su Temu a ottimo prezzo la Touroll J1 st dopo solo 27 km non ha più funzionato, e da lì un odissea di lentezza dove Touroll spagna e Cina dicevano di rifarmi con il venditore Temu, insomma sono passati 2 mesi e la bici è ancora ferma, mi hanno mandato due pezzetti di ricambio inutili, io mi sono ricomprato la centralina e il motore che ancora oggi non è arrivato, non consiglio a nessuno la bici.
Metto 2 stelle perché la bici mi piace
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you for your feedback, and we are sincerely sorry to hear about the trouble you've experienced with your Touroll J1 ST.
Please understand that, according to our after-sales policy, warranty and service for products purchased through third-party platforms (such as Temu) are the responsibility of the seller (distributor). While we cannot directly intervene in transactions on other platforms to provide free warranty service, we take all user feedback seriously.
We trust that your seller will resolve this issue according to the warranty terms. To help facilitate this process, could you please contact us directly via email at support@touroll.com
Once we receive your email, we will proactively communicate with your seller on your behalf to coordinate a solution and get your e-bike back in working order. We look forward to helping you resolve this.
Best regards,
support@touroll.com
Tout simplement génial
Tout simplement génial ce J1 st
C’est le troisième vélo électrique que j’achete .
Les deux premiers achetés chez Decathlon sont des vélos corrects , mais en montagne ( je suis Savoyard ) ils manquent de puissance.
Le Touroll est bien fini , il a l’air costaud , facile à monter , facile à enfourcher .
En route , le fonctionnement est très correct , le dérailleur facile à utiliser et surtout son couple moteur de 45 Nm est très intéressant en montée .
Je pèse 90 kg , j’ai 83 ans et dans des montées à 9% je reste en 6ème vitesse ou il fallait passer en première avec mon elops . Génial.
En plus l’accélérateur permet un démarrage super facile . En un mot , je recommande ce vélo.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you very much for your wonderful review! 😊
We are truly delighted to hear that you are enjoying your J1 ST and that it performs well, especially on the mountain roads in Savoy. It’s great to know that the 45 Nm motor torque provides the power you need for climbs and that the bike feels sturdy, easy to assemble, and comfortable to ride.
We are especially happy to hear that it makes your rides more enjoyable.
Thank you for your trust and for recommending our bike.
We wish you many more pleasant and safe rides ahead!
Best regards,
Support@touroll.com
Wouldnt bother with this company
In the space of the 6 months from the 8/8/25 up until now ive had this bike ive been going back and forth with the support about getting parts and Replacements for the faulty bike they have sold me
Refuse to accept the faults are manufacturing error and the parts they send out are cheap and Untrusting i wouldnt bother with this company
Go to your local bike stores and look at products what are better than Touroll like hitway or any other brand
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Customer,
Thank you for sharing your feedback. We're genuinely sorry to hear that you're disappointed with your experience.
We want to assure you and anyone reading this that we take all customer concerns seriously. Throughout our communication, we have responded to each issue you raised and arranged for replacement parts on multiple occasions — all at no cost to you. We have never ignored your requests.
Regarding the faults you mentioned, we carefully reviewed your case and the video you provided. While we stand by the quality of our products, we also understand how frustrating it can be when things don't work as expected. That's why, as a gesture of goodwill, we recently emailed you with a proposal.
Please check your inbox (and spam folder) for our latest email. We're still here to help and hope to reach a fair resolution.
We value all customer feedback — it helps us improve — and we genuinely regret that we couldn't meet your expectations on this occasion.
Best regards,
support@touroll.com
I’ve had my Touroll U1 for just under…
I’ve had my Touroll U1 for just under 12 months, the bike is amazing, I’ve had no problems with it whatsoever, highly recommend this EBike , customer service was second to none, well done Touroll
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Phil,
Thank you so much for choosing the Touroll U1 and for taking the time to share your wonderful experience with us!
We are truly delighted to hear that your bike has been performing reliably and bringing you joy over the past year. At Touroll, we are committed to providing electric mobility solutions that are dependable, comfortable, and enjoyable—and feedback like yours is what inspires us to keep improving.
We also greatly appreciate your kind words about our customer service team. Putting our users first is at the core of what we do, and it’s an honor to know we’ve been able to support you well.
We will continue striving to live up to the trust of every customer like you. Please don’t hesitate to reach out anytime—we’re always here to help and eager to hear your thoughts.
Wishing you many more happy rides and beautiful journeys ahead!
Warm regards,
support@touroll.com
Would recommend
After contacting the spanish customer service, which resulted uneventful, the English speaking support was a huge help, with swift replies, and helped with everything i needed assistance with. The bike works perfectly and the customer support as well. Would recommend!
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Mr. Sebastian Smith,
Thank you so much for taking the time to share such sincere and thoughtful feedback with us! We are truly encouraged to learn that you had a positive experience with our English-speaking support team and that you are satisfied with the performance of your bike.
We have always believed that timely, professional, and caring service is the most important bridge between a brand and its users. We are delighted to have been able to assist you smoothly in resolving your concerns, and we especially appreciate your recognition of the bike's stable and reliable performance—this is precisely what drives us to continuously improve our products and focus on every detail.
Your recommendation is the greatest affirmation of our efforts and will inspire us to keep enhancing our service quality and user experience. We look forward to continuing to provide you with reliable products and thoughtful support in the future!
Wishing you many enjoyable rides and beautiful journeys ahead!
Sincerely,
support@touroll.com
Absolutely amazing customer service
Touroll, I have to say has an amazing customer service team who actually cares about you and your emotions. I absolutely amazed and If I got chance to give them more stars I would be up for it.
Overall great experience and the product was packed nicely.
If I have to give an observation for their improvement I can suggest them to make the delivery a little faster. I don't know if it was an issue of them or the delivery company's. It took 20 days to get the product in hand. It's been 1 week I am using the bike (J1 st) and it is actually super considering the price. So, the bottom line is, "IT IS A VALUE FOR MONEY DEAL".
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Mr. Imran Parvez Mamun,
Thank you so much for your enthusiastic feedback and valuable suggestions regarding your experience with Touroll! We are truly encouraged to learn that our customer service team provided you with warm and attentive support, and that you are satisfied with the performance of your J1 ST.
We have always believed that sincere care and professional support are the most important connections between a brand and its users. We are delighted to have been able to assist you, and we especially appreciate your high praise for the product packaging and its value for money—your satisfaction is the greatest motivation for us to continuously improve our products and services.
Regarding the delivery time you mentioned, we take this feedback very seriously. We will communicate your comments to our logistics partners and continue to refine the shipping process, striving to provide a faster and smoother delivery experience for every customer in the future.
Your encouragement and suggestions are incredibly valuable to us. We look forward to continuing to provide you with reliable products and thoughtful service. Wishing you many enjoyable rides and beautiful journeys ahead!
Thank you once again for your support and trust!
Sincerely,
support@touroll.com
I had a great experience
I had a great experience both with the electric bike I purchased and with the friendly, prompt customer service. I highly recommend this company for the high quality that sets it apart.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Eleonora Gianoli,
Thank you so much for taking the time to share such encouraging feedback!
We are truly honored to learn that you are satisfied with our electric bicycle and the professional service provided by our customer support team. Delivering high-quality products and a prompt, friendly purchasing experience has always been our goal. Your recognition not only serves as great encouragement to our team but also affirms Touroll's commitment to quality and service.
Once again, thank you for your recommendation and support! We look forward to continuing to accompany you on many more joyful rides in the future.
Wishing you happy rides and all the best!
Sincerely,
support@touroll.com
Ho veramente fatto una buona scelta.
Ho veramente fatto una buona scelta sia per rapporto costo-qualità della bicicletta ma soprattutto per una assistenza immediata e precisa nei confronti del cliente mai vista prima.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Leopoldo Gregori,
Thank you for your recognition and appreciation of Touroll !
We are truly delighted to hear that you are satisfied with both the cost-performance ratio of the bicycle and the immediate, precise customer support we provided. Your trust is our greatest motivation to continue improving our products and services.
We look forward to offering you an excellent riding experience and support in the future!
Warm regards,
support@touroll.com
My experiece with Touroll was great…
My experiece with Touroll was great because I recieved a promt and friendly response.
I am really grateful with the help from customer service
Thank you very much
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Luca Lavinius,
Thank you so much for taking the time to share your positive experience with Touroll.
We are truly delighted to hear that you were satisfied with the prompt and friendly support from our customer service team.
Our team always strives to provide helpful and timely assistance, and it means a lot to us to know that our efforts made a difference in your experience.
We truly appreciate your trust in Touroll, and we look forward to continuing to support you whenever you need us.
Wishing you many more joyful and smooth rides ahead.
Warm regards,
support@touroll.com
Remerciement
Nous tenons à vous remercier pour votre aide précieuse concernant la réception d'un second colis (vélo électrique) qui n'a pas été livré en même temps que le premier vélo. Grâce à votre réactivité et à votre suivi la situation a pu être rapidement résolue.
Concernant les vélos, n'avons pas pu encore les tester réellement (intempérie), mais ils correspondent à nos attentes. Mentionnons qu'un garde boue était endommagé et Touroll nous en a fait livré un autre.
Je souhaite souligner la qualité et le professionnalisme de votre service client.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Frederic Szymalka,
Thank you so much for taking the time to share your kind words and positive experience with us. We are truly delighted to hear that our team was able to assist you promptly in resolving the delivery issue regarding your second electric bicycle and that the situation was quickly clarified thanks to our follow-up.
We completely understand that the weather has not yet allowed you to fully test the bikes, and we sincerely hope that once conditions improve, they will meet and even exceed your expectations in every way.
Your recognition of our service quality and professionalism means a great deal to our entire team. It is feedback like yours that motivates us to continue delivering the high standard of support that our customers deserve.
Thank you again for your trust and for choosing our products.
We wish you many enjoyable rides ahead and look forward to serving you again in the future.
Warm regards,
support@touroll.com
Fast reply, nice service
Fast about info request reply, kind customer service.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Touroll
Dear Dario Dell'Acqua,
Thank you so much for taking the time to share your positive feedback. Your recognition means a lot to us and serves as our greatest motivation to continuously improve our services.
"Fast reply, nice service" has always been the core principle of the Touroll customer support team. We are truly encouraged to hear that you were satisfied with the responsiveness of our information replies and the kindness of our service.
We will continue to uphold professional, timely, and attentive service standards to ensure every customer receives the same high-quality experience.
Thank you once again for your support and trust.
Should you have any questions or suggestions regarding our products or accessories in the future, please do not hesitate to reach out to us. Wishing you enjoyable rides and all the best!
Sincerely,
support@touroll.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.