TouchBistro Restaurant POS/EPOS Anmeldelser 338

TouchBistro team is always so helpful and I feel like they actually care about me being successful with my business. appreciate the system as its UI is very friendly and easy to learn/teach. There are some glitchy type issues we have experienced with orders from the online platform pushing into closed-out tickets without someone actually closing them out. Yet to be resolved. When implementing the software, TouchBistro could improve the experience of behaving a base "common" restaurant setup.

They are five star rating! Very professional !

Very helpful Support team

I have been mostly pleased up to this point. Although when trying to get our business up a running we began getting charged before we had even opened. And when we asked if there was a way to defer the payments until we opened we never really received a response. So we paid for about 4 months and were not able to use it as we were not running yet.

Not many functions and they will force you to stay with them as they have no early exit fee, avoid, there are many better options out there

Still trying to get a positive response from Customer Service. They are holding me to a two year contract stating that I am bound after the three month on-boarding. They did not complete set-up of my online system until a week before that deadline. Guess what?
Their online ordering system wouldn't work for me - no presales, no advance ordering. THEY SOLD ME THIS SYSTEM SO THAT I COULD SELL TICKETS. Now they refuse to let me go, even though I have no use for the hardware and software I purchased.
Beware.
PS - I have spoken with Carly (below/customer service) several times already. Last time she was going to check with a manager to see if they could offer us one month credit on our fees. I haven't heard further. Terrible.

TouchBistro team is always so helpful and I feel like they actually care about me being successful with my business

Great customer service and follow up

Excellent service

We have used TouchBistro for six months at our Brew Pub. The system was relatively easy to set up and has worked well. Their tech support team has generally been very responsive. We have only had one or two system crashes that were fixed quickly for us. TouchBistro has some limitations, but they take our feedback and try to make changes based on the need. The reservation system works well and saved us money versus other non-integrated systems. We have the unlimited license package with the Loyalty package. We are just getting the Loyalty program up and running and expect it to drive loyalty and volume with existing customers. Overall, we are pleased with TouchBistro and would recommend it to others.

The costs are expensive and there are fees for everything.

TB is super easy to use, reports are great and very useful

We needed help setting up a loyalty program, your staff responded quickly

Love this program! Very intuitive. The staff are extremely knowledgeable and helpful when you call in for assistance.

Only a couple of minor annoyances which I'm sure can be solved by calling for help.

TouchBistro is intuitive, easy to train and a fantastic POS for our diner / restaurant.

I’ve never had any problems getting any issue I have taken care of and fast. It’s really great service. I have no complaints at all.

We’ve been using TouchBistro for over a year now and it has helped so much. Our old system was OLD, not cloud based, unable to check out old close outs etc. withh the TouchBistro we’ve been able to review old close outs, make swift modifications, and the system is always being updated which is great. There are some things that we’d like adjusted but the main thing would probably to see and edits account tabs through the cloud(admin) and maybe make a refund or partial refund on the actual pos.
Customer service is always impeccable!
Shoutout to our salsa rep and account manager!

Touchbistro is tanking. I own a cafe so it is a walk up, order, and done sort of thing. Wishing it was more user friendly and had a more speedy process to ring in orders. Ex. we have 3 different sizes for both hot and cold drinks, so we need 6 different menu categories for the SAME DRINKS. It's a hell of a lot of work inputting every menu item 6+ times plus it makes it extremely difficult and complicated for a cashier to navigate quickly when taking orders at full speed. The system is also SO buggy and slow, so usually the user is waiting for the system to catch up to them to ring in items.

I have a theory that maybe Touchbistro is being sold or bankrupt because it is tanking severely. Everything worked great the first 6 months of having it but now the POS crashes constantly, it will shut off mid-payment, the in-app photos are always blank, it's slow, and it never communicates correctly with our terminal resulting in customers being double charged or not even charged at all! Its a lose-lose. I always keep up with the updates and it seems as though with each update, there is a new problem.

They also have an app so you can review reports remotely but it is completely useless. Either it is just a blank white screen or it says I made $20 that day with 12 people waiting in line. You also cannot edit the menu remotely so I can only make adjustments to the POS or menu items after close.

Another problem we have is cashiers accidentally pressing "cash" instead of "card" and the til pops open and processes the order. The only way to correct this is to make a return. If you have a return, your numbers are WHACK at the end of the night- This makes for an accounting nightmare.

I am so over Touchbistro and their fake good reviews. There is no way the industry's standards are this low for a POS. I have never encountered such a glitchy system as this, and with every update it gets worse. When a POS / product ends up making you lose money over bad updates, I can't justify staying with them.
I can't wait to move on from these guys and get into something more usable.

I’ve used Touch Bistro for years and they are great about communication and have a great help line. However, they removed a very useful feature and haven’t brought it back despite my two conversations with the help desk. Gift card receipts no longer show a balance remaining. They used to but they use took it away.

At Shima, we love TouchBistro. It's been SO easy, helps everyone on the team keep track of what's selling, how much and when. But of course, our favorite feature is online ordering since now our customers are able to order without calling so it really helps both the floor team and the customers. Thank you TouchBistro for a wonderful POS system!