TouchBistro Restaurant POS/EPOS Anmeldelser 338

I bough this POS 2 years ago for my restaurant. And I’m still with them only because it needs too much time and efforts to switch to another POS. Probably we will this year because all bad reviews about this POS is true. Terrible customer service, online reports are very limited and almost useless, as an remote owner I am so limited in control because most of reports are available only on iPads but not online. I’m really disappointed with this POS and now seeking for something else.

Seamless and powerful reporting

...has made our business more efficient and organized! Our TouchBistro made such a big difference for us we've recommended it to our friends!

Almost a year in and It's been wonderful. 100 times better then our last POS system. Very user friendly and easy to learn.

I made the switch to TouchBistro in June 2019, and it is hands down the best switch I've made for our business. The ease of use and versatility is unmatched and in this ever-evolving world we live in the options to add products to meet our needs are amazing. Customer service is quick and friendly and always there when your in a bind which in this business is plentiful!

Touch Bistro help save us hundreds a month in credit card fees . Customer support team rocks . Best POS system I worked with in the 40 years I have been in the restaurant business. A true blessing thru out the COVID . Had my back !

I have been so pleased to work with your staff. You have a very helpful staff that is so knowledgeable. I have to say, we ran into a few simple issues that we had to troubleshoot. Andrew Elefteriades has been amazing to work these steps out.

The worst POS system. It is not integrated with anything. You have to log in and out of various systems for all of your tasks. We have only been LIVE since October and the system goes down constantly. Our payment processor needs updated firmware and we are told that they no longer support the processor and we need to buy another one. They only support it for 30 days. If you have a dispute, they give you 3 days to file, but you cannot reach anyone to assist you. You are always on hold with support for 40 + minutes and sometimes they cannot resolve your issue and you have to call another number or send an email. They are not efficient, responsive, or customer friendly. We have another POS system and we wanted to try TouchBistro. The other POS is amazing in comparison. There issues seem small. Never again. We would not recommend or refer anyone.. We have had all of these issues and more within the first 90 days.. Do your research!

We just started to use the POS last week. We called 4 days ago requesting some help we left a message nobody called us back. Tried to call back today and the waiting time was more than 1hr unfortunately it looks that is really difficult to reach you for help

Team has been supportive thus far. I took a little longer than originally planned to get our menu over to their team. They were super supportive and understanding with all us restaurant owners are dealing with in terms of COVID. Finally got the menu over to the team and the menu entry team was prompt and got the menu loaded exactly as I imagined it should appear. So happy so far with TouchBistro!

Having touch bistro linked to our pay terminal has made taking payments so much easier.

Never used a POS system. Hesitated with a new technology but the whole set up was easy.

Favourite POS to date!!! So user friendly and super amazing staff!

We operate a small cafe and have traditionally used pen and paper to manage our orders. Our business has steadily grown over the past 2 years and we started looking for a digital solutions to help manage our daily operations. TouchBistro offers an intuitive interface which is simple to use for our staff while providing our management with useful reporting tools.

We recently set up our 2nd restaurant with Touch Bistro and Allen is always so helpful and lovely to work with. The only negative is that wait times on the phone can be quite excessive - especially if it's an issue that needs attention ASAP.

I've been in the restaurant business with my family for over 30 years and touch bistro is the first POS we've ever used. We are still in the training phase but the customer service and patience with all my questions and concerns has been incredible.

I recently opened a food shop and needed a POS that was easy to use. I already use TB for my coffee bar and though my new shop is a retail grocer, I was confident TB would suit my needs. The equipment arrived with lightning speed and I was able to set the iPad up myself. I needed tech support's help to sort out the printer but the agent was amazing. I enjoy using TB and would recommend it to anyone in the food business and beyond.

Switched from Aldelo POS to TouchBistro recently and everything has been good except there's a few key features that TouchBistro doesn't have (yet) that I would have liked to know prior to switching.

Product and install team is extremely helpful and always able to be contacted. Once we had one person heading up our install everything was extremely smooth sailing. No issues once operational, tons of back end information that's easy to understand and very streamlined.

Worst System ever. Customer Support does not exist. Waiting hours and hours on hold with no resolution. Updates are being installed in the middle of service. No answers to calls or emails. Stay away!! We have been dealing with this for one year and lost thousands!

I have used TouchBistro for the last 4 years. The product is easy to update and operate!
Excellent reporting
Excellent customer service
Being in the restaurant business for 35 years, this is by far the easiest system I have ever used. I highly recommend TouchBistro