Tots on the Move Anmeldelser 

39
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

My order took longer than expected, but it arrived in time, Yeah. The customer support team were very helpful and helped to track my order down and kept me updated. All in all, I was very pleased with... Vis mer

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Vurdert til 4 av 5 stjerner

Good price comparing to other websites. Very fast free delivery. The only thing was that box was damaged for some reason as if it was opened before

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Vurdert til 5 av 5 stjerner

⭐️⭐️⭐️⭐️⭐️ Absolutely brilliant service from start to finish! The personal touch and follow-up call made the whole experience feel so thoughtful. It’s clear this small business truly cares about its... Vis mer

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Vurdert til 5 av 5 stjerner

I ordered a cot for our grandson and within minutes got first a call and then an email acknowledging the order and explaining when I could expect delivery. The cot arrived at my son’s home just days l... Vis mer

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Informasjon om virksomheten

  1. Barnebutikk
  2. Babyutstyrsbutikk

Skrevet av virksomheten

At Tots on the Move, we prioritize safety, comfort, and convenience because we know you do too. Trust us to deliver not just products, but peace of mind, as you explore the world with your little ones. Thank you for choosing Tots on the Move, where we put your child's safety and comfort in motion. We specialise in providing highly-rated travel systems, pushchairs, prams, car seats, and more, designed to cater to the unique needs of newborns to toddlers.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

39 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(39)

4 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing experience! Highly recommend.

Amazing communication from Megan from the moment of purchase until delivery! My daughter wanted a stitch booster seat for the car, and these guys delivered, when every other store were out of stock!

18. april 2024
Anmeldelse skrevet uten oppfordring
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Thank you so much, Jordan. Really glad your daughter loves the Lilo & Stitch booster seat :)

Thank you again for your support to a small business like ours and I'm so glad we were able to help get you the perfect booster seat for your daughter!

Vurdert til 5 av 5 stjerner

Ickle bubba stroller

I would definitely use this company again as the service was excellent. Communication was very good I was kept informed as to when delivery would be. Delivery was within a few days of ordering.I am very pleased with the stroller

5. april 2024
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Svar fra Tots on the Move

Thank you very much, Eurgain! We're so glad you are happy and pleased not only with our service but with the Ickle Bubba stroller too!

Thank you for your business, we truly appreciate you :)

Vurdert til 5 av 5 stjerner

Amazing Experience- Highly Recommend

Having recently purchased a Stroller from Tots on the Move, I was pleasantly surprised to get a follow up email to thank me for my order and to give me a contact should there be any problems.

Delivery was super quick and I had my order within 48 hrs. I even has a call to see if there was anything that I needed any help with - 5* service - Amazing!

When I unpacked my stroller i realised I had ordered to wrong ‘extra pack’ and was missing the travel bag, the main reason for ordering as we were going away. After an email to Tots on the Move, I had a call from the Sales Director. I explained what had happened and he then spoke with Ickle Bubba and arranged for the missing item to be sent to me. I could not of asked for better customer service, delivery or follow up service.

Highly recommend purchasing from Tots on the Move!
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

18. mars 2024
Anmeldelse skrevet uten oppfordring
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Thank you so much for your kind review, Sarah. It means the world to us.

We're so glad we were able to help you and get the Ickle Bubba products that you needed on time for your upcoming trip! Have a wonderful holiday - we'd love to see pictures of your new stroller in action!

Vurdert til 5 av 5 stjerner

Fantastic customer service

Fantastic customer service. The double pram I ordered was delayed, I had a phone call and email the next day to let me know what was happening and they also offered me a different colour too.

27. februar 2024
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Svar fra Tots on the Move

Thank you so much for your kind review - it means a lot! We're so glad you received a fantastic customer service! Thank you for buying your double pram from us! Here's to many fun days out!

Vurdert til 5 av 5 stjerner

Five star customer service.!!

Five star customer service.! Communication was great from the minute I placed my order, i literally had a call within the hour to say the travel system would be dispatched the next day. No issues whatsoever, it arrived 2 days later in perfect condition. Highly recommend.,,!

29. februar 2024
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Thank you so much for your kind review - it means so much to us!

So glad you like the travel system you ordered and that you are happy with the fast delivery and excellent customer service!

We appreciate you, Susan!

Vurdert til 5 av 5 stjerner

Brilliant communication and fast…

Brilliant communication and fast delivery. Delivered with care thank you so much

13. februar 2024
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Svar fra Tots on the Move

Thank you so much for the kind review! Really glad you had a great experience with us!

Vurdert til 5 av 5 stjerner

Excellent speedy service

Excellent speedy service, great customer service/ support with good pricing on products, I would highly recommend tots on the move if looking for products for little new arrivals and little ones we all ready have.

3. januar 2024
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Thank you for your kind words - we really appreciate it :)

Vurdert til 5 av 5 stjerner

Quick delivery with care

It was really quick delivery even though the holiday season. So surprised and amazing, I appreciated for your service!

27. desember 2023
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Svar fra Tots on the Move

Thank you, Saki, for your very kind review. We appreciate it a lot.

Enjoy your Ickle Bubba Stomp Luxe travel system!

Vurdert til 5 av 5 stjerner

Fantastic customer service

Fantastic customer service, always happy to help and go above and beyond!
Would highly recommend this small business.
Product looks great- not build up yet until Christmas eve but it looks better in person than on the picture. Going to have a happy little girl.
5⭐️ Tots on the Move

20. desember 2023
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Thank you so much for your kind words, Rebecca! I hope your daughter enjoys the balance bike you ordered for her for Christmas!

Anything else you need please let us know!

Vurdert til 4 av 5 stjerner

Its been 5 working days and I still haven't received my order

My order took longer than expected, but it arrived in time, Yeah. The customer support team were very helpful and helped to track my order down and kept me updated. All in all, I was very pleased with the teams response and because of this, I will probably use Tots on the Move again.

14. desember 2023
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Svar fra Tots on the Move

Thank you for your review. We're really glad the balance bike arrived in time for Christmas and we were able to help track down your delivery!

We look forward to seeing your next order in the near future!

Vurdert til 5 av 5 stjerner

If all companies were the same as this…

If all companies were the same as this company then life shopping through the internet would be a breeze. On the ball and kept up to date with delivery and I even received a call to check if I was the buyer. Well done and I hope your business continues to be a success.

1. desember 2023
Anmeldelse skrevet uten oppfordring
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THANK YOU so much, Pamela! Your lovely words made our day!

It has been a pleasure working with you. We hope you and your family enjoy your purchase this Christmas!

Vurdert til 5 av 5 stjerner

Absolutely on the ball

Absolutely on the ball. Very quick delivery and the product is fantastic., I had to go back and ask for a receipt to be sent as I couldn't find the original and this came back straight away. Very impressed.

29. november 2023
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Svar fra Tots on the Move

Wow - thank you so much for your kind words, Jill. So happy that you had a great experience with us and that you love the product!

We look forward to seeing more orders from you in the future!

Enjoy!

Vurdert til 5 av 5 stjerner

Great service

Great service ! I received an email straight away to tell me it was going to be delayed by a week and did I want refunded , it was only delayed 3 days great pram and came very quick .

20. november 2023
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Svar fra Tots on the Move

Thank you very much for your kind review. Really glad the pram arrived earlier than initially expected!

Enjoy!

Vurdert til 5 av 5 stjerner

5 stars - uncertain at first?

I placed an order for a product on the 19th of November, with the expected delivery date being the 21st. Despite receiving a notification claiming the delivery had taken place (which it hadn't), I contacted the customer service team promptly on the 22nd. They called me back twice that day, providing updates and assuring me that the item would reach me by the end of the week (by the 24th).

However, the item did not arrive on the 24th. I attribute this delay to the delivery company rather than Tots.

As of the 27th, I have now received my item (although I haven't yet checked everything is in the box)!

I am giving 5 stars because, upon expressing my concern, the customer service was commendable. Additionally, I believe the company went to great lengths to ensure the delivery of my product, considering it was out of stock nationwide.

My only suggestion is that Tots consider revising their delivery estimates, especially during busy periods. If I had been quoted a week for delivery initially, I wouldn't have had any concerns.

So I believe the actual experience wasn't 5 stars but weighing all factors including price, the fact I didn't need the stuff until January really etc. I have given them 5 stars.

27. november 2023
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Svar fra Tots on the Move

Tim,

Firstly, thank you so much for your open and honest review. We're really glad the pushchair did finally get delivered today! We hope it serves you and your growing family well come January/February 2024!

Secondly, thank you for the feedback and suggestions about the delivery estimates. We will add an extra 1-2 days "buffer" time to allow for warehouse/courier issues to avoid running into this issue in the future.

If there is anything else you need or we can help with please let us know!

Vurdert til 5 av 5 stjerner

*****😊

Quick delivery,And a very nice guy phoned me after I ordered to keep me informed about me my order correct details delivery ect Thank you.....The pram is aboustly gorgeous.Love it!!!*****

6. november 2023
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Svar fra Tots on the Move

Thank you so much for your review - we're really glad you're happy with the service and the pram that you received!

Vurdert til 5 av 5 stjerner

Amazing customer service

Amazing customer service. Had an issue with the site purchasing an item, the sales director reached out to help and quickly resolved the issue. He then kept me upto date with my parcels progress. Worth shopping with this company on that alone

14. november 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Tots on the Move

Thank you so much for your kind review - it was a pleasure to help you with this. Please let us know if we can help with any other products!

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