Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Vis mer
I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair w... Vis mer
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Vis mer
Har svart på 11 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing customer service and incredible…
Amazing customer service and incredible sustainability story - love the product passport. Em xxx
Excellent customer service at Toms…
Excellent customer service at Toms trunks and great products!
OUTSTANDING COMPANY
Customer service and delivery time is outstanding! My now favourite trousers and also my favourite company to order from as they are just so efficient and fast. Trousers are insanely comfortable and they are now my staple summer trousers! Cannot recommend this company enough!!
This brand is fantastic
This brand is fantastic, their customer service is amazing they have a really quick response time and are very friendly and helpful. Will definitely be purchasing from here again. Definitely recommend
Incredible quality products
Incredible quality products! Amazing customer service support. Zara was great at helping me with my return! x
Quick and efficient
Zara was very helpful to reimburse my P&P quickly and efficiently. Thank you
Just received first ever pair today……
Just received first ever pair today… comfiest trousers ever!! Will absolutely be ordering again. Customer for life gained.
Thank you Zara!
Zara has been super helpful in organising a return for me when I accidently recieved the wrong size for a gift I ordered for my niece. It's so fantastic to experience friendly and efficient customer support! Thanks again Zara!
Customer service
Zara was so helpful with a quick response after I ordered an incorrect size. Would definitely recommend them as a brand, for quality of product and customer service
Great customer service
My issue was handled by Zara who was very helpful and supportive in managing my return. I am also very pleased with my pair of trousers having ordered the correct size. Would recommend.
Great customer service :)
I love Toms Trucks
I love Toms Trucks, and the customer service team is excellent. I emailed to enquire about when they might restock, within 30mins I had a response from Zara. Thank you. Great team to deal with.
Excellent customer service (and beautiful trousers!)
Really great customer service who responded very quickly to my query! and the most beautiful trousers (of course!)
Tom’s Trunks - excellent service
I inadvertently ordered the wrong size. I contacted Tom’s Trunks who responded promptly. Zara was so very helpful and was fantastic - my order was refunded so I could reorder the correct size. Excellent communication and very efficient- also a great product!
Lost Christmas Gift
Sadly a Christmas gift got lost in the post, but Zara very quickly and efficiently dealt with it. Excellent customer service. Thank you.
I love this brand and I recently…
I love this brand and I recently received really amazing customer service from Zara regarding an exchange - thank you so much!
Zara at toms trunks was super speedy in…
Zara at toms trunks was super speedy in replying to my query, very friendly and helpful thank you!
Really great quality products and service
Really great quality products, but also their customer service is responsive and really helpful. High recommend.
Great customer service
Great customer service. Highly responsive and solutions oriented.
Prompt response and solutions
Had a problem with a return so sent an email to customer service team who responded within 5 mins and provided a solution. Special thanks to Gurkiran who was very helpful !
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








