Tommy Swiss Anmeldelser 311

We purchased a bed 14 months ago. Both side rails cracked and collapsed. I contacted Tommy Swiss who stated it was out of the 12-month warranty. They advised there were no spare parts for our particular bed. I asked for a refund or credit note as 2 months out of warranty is not good enough. They stated we only give 12-month warranties for the reason. Not putting a lot of faith in their own product, nor my faith.
After 3 months of debate, I noticed they were selling our bed again, I had to ask them if they now had parts in stock. After a further week of no response, they decided to send out spare parts (without informing me). I wasn't home and the delivery company needed approval for re-delivery. I have to wait a further week for customer service to approve the re-delivery.

I will never buy a product from Tommy Swiss every again based on the terrible customer service experience I have had. Overall the whole process has taken 3 months because it would go weeks before I received a response from them.

delivery was fast, easy to put together. Finish on the product a bit patchy, and it squeaks like hell. Great overall for the price. Thanks

Your site was extremely easy to navigate with a wide variety/ choices and affordable prices. With back problems, I needed good support and comfort, I found both. Extremely easy to assemble. Very happy customer.

Great to deal with, very fast delivery and all queries answered. Very happy with the items purchased and would highly recommend

Great bed frame great price goes together very neat only complaint I have is better instructions with the screw sizes and placement but would differently buy again

If it came with instructions I would have given 5 stars

Very prompt service and quality product with great price.

Poor quality. Ordered two bedside tables, which were shipped separately, website describes "wood veneer" which usually means thin slices of wood glued to MDF but these were printed MDF panels, which look extremely cheap. To make it worse, one part was missing and replaced with an extra part that doesn't fit. Now lying in the bedroom half built. Instructions aren't very clear either. Refund please!

I was initially so happy with the bed I purchased for my son. It was a great price, easy to put together and looked great. However after around 8 months one of the side rails has snapped in the middle. We are currently having to hold it up with two books wedged underneath and unsure what to do.

I guess you get what you pay for? Pretty disappointed.

Product is great - just needed to come with instructions

Good to deal with but no instructions sent with the item

We have now bought 2 Tommy Swiss beds. The first one two years ago and we were so happy with it when we needed a bed for the spare room, Tommy Swiss was the obvious choice.

TOMMY SWISS is a high quality brand. I have bought many times from them and I've always been happy with the price and quality of product I received. I highly recommend Tommy Swiss.

Easy to deal with and a really good product.

I bought a King Size bed with hydraulics and storage underneath. I had to assemble it, which wasn't a problem and it's reasonable quality for the price. It could've been easier to assemble if it had assembly instructions.

This is the third bed frame I have bought from Tommy Swiss. This one was the bed with the gas lift for under the bed storage. Looks great. Very happy and lots of room for storage

It was a very pleasant transaction with no problems