TLT Anmeldelser 

Communication with and from this company is disgusting. When we first contacted them in January 2025, we did not receive a response from TLT solicitors until April 2025. This was regarding the proceedings to reposses a property listed in a Will.

It seems as though beneficeries are not protected by this company unless the Executor grants the firm authorisation to discuss the case. This is due to confidentiality and Data Protection when sharing such information.

It will be interesting to see if the money from the forced sale of the property, is then divided amongst the beneficeries without a grant of probate.

The arrived way was ok but when he let us out the driver told us we should be there 3 hours before the flight. So it was 7.35 we was there at 7.30.and nobody come. Then i called them and they told us the driver was there at 7 o clock. But i dont get a mail, no call no information. So the driver told us a wrong pick up time! And we dont get any information. We was called a Taxi then to get to the airport.

I wouldn't even give 1 star
This outfit is a call centre and the absolute worst nightmare you will ever have

Everyone should review these money vultures and destroy their rep.

This company is void of a moral compass, empathy, respect or integrity.
I am an old age pensioner who has been the victim of 18 years of relentless abuse, mortgage fraud and unlawful dealings on the part of Mortgages Plc who are represented by TLT. I asked for an adjournment for a court hearing coming up on January 15th & 16th 2025 after my barrister pulled out on me in the week before Christmas leaving me unable to find new counsel. This vile company heartlessly emailed me today 27th December 24 refusing me the compassion of an adjournment.
Whilst there have been several adjournments one of which was due to Mortgages Plc setting the wrong date, and my GP writing to the court to say I was in not fit state to attend after a debt collector from Mortgages Plc attacked me in my own home leaving me housebound and disabled with a fractured left hip and right shoulder and I am in 24/7 pain with this still and void of suppport as I have just lost all of my family and I am grieving, the refusal of an adjournment when I am in mental anguish and mouring with no counsel to represent me now, is just barbaric, heartless and cruel beyond all belief. I am not surprised to see that this company as with Mortgages Plc who they represent, have such scathing reviews on TrustPilot. The level of depravity and abuse these people stoop to is appalling and it is high time they were the subject of a public censure and being prosecuted for abuse and underhanded dealings.
They are a disgrace to their profession and should be ashamed of themselves.
Avoid them at all costs they are inhumane and lack morals and respect. nasty is an understatement. Very unprofessional and insist on posting bundle of papers instead of emailing people with download links as with everyone else in the 21st century we are supposed to be in. This is of course to be as difficult and obstructive as possible and they were told I had no scanner and was hobbling around in agony on a fractured hip and the nearest shops and post office was a 10 mile round trip by car, the cost of sending out any bundles to a new lawyer would be heavy if I could get to the post office which I can't and they know this. They take advantage of your disadvantages and play as durty as possible. Very nasty insipid people who need to be closed down and avoided at all costs. Horrid horrid people.

Great experience with Serena, she sorted my will for me, great communication, done in a timely process, Serena is an asset and I am very grateful for her time and hard work.

Con men…. I don’t understand how this is a legitimate company. Impossible to get a consistent answer and manager callback process is one call and a voicemail within 48 hours .. if you happen to miss it, tough luck.

Extremely poor communication channels/structure. 'Qualified' people cannot figure out their own residential conveyancing department.

I have attempted to contact this company on six different occasions to discuss my account, firstly the recording is so quite you can hardly hear what is being said and then you wait over one hour for an Advisor to answer the call. Once they do and I state it is regarding a Santander account you are placed on hold again for another 10 minutes to then be told, all the Advisors are busy and cannot take your call. I was advised twice, I would be put on a call back list and receive a call within '48 business hours' which never happened. How are you even meant to attempt to resolve your account when you are just on hold and can not speak to anyone. I even asked for a Manager to make a complaint, to be told they do not us the phones and I can make the complaint with the Advisor...

OK, so I spoke to my mortgage lender to clear the arrears 30th May They said I could clear the arrears but they wouldn't restart the DD as it had been passed to their solicitors TLT

They gave me the number of 0340 265 4119, I called and was answered after 45 mins & advised that they didn't deal with that type of account. They then gave me 0333 006 0061.

I called the new number and pressed the correct selections, after 45 mins the line went dead.

I called back and was.answered after 45 mins by a man who said 'let me just verify your details'. I listened to hold music for a further 10 mins until the line went dead.

Fast forward to w/c 17th June called and the line went dead after 30 mins, I called again and this time requested a call-back by pressing zero.

As call-backs take 48 business hours (OVER 1 WEEK) I called again on Monday 17th, answered after 40 mins by a chap who said after trying x 3 to get me through to the correct team advised thar I should call again the next day at 8.30am as they'd be less busy.

Tuesday 18th I called at 8.28 the recorded announcement said THE OFFICE IS NOW CLOSED PLEASE CALL BACK BETWEEN 8am - 6pm??

I called again at 8.31am and was answered by a lady who advised me that the team I needed DIDN’T OPEN UNTIL 9am! I explained the situation

I called back @ 9.03am and spoke to a man who tried to get me through without success. He advised me that he had spoken to a team leader (called Nick) who would call me back between 4pm-6.30pm,.NO SUCH CALL WAS FORTHCOMING

Both my home phone and mobile have voicemail (no messages were left). It is now the next working day, so have decided to write this 1 star review.

DO BETTER TLT!!

Shocking ... must have spoken to 7 people to speak to The Green Team no one could help .. then got put through to Northern Ireland!

The worst company ever, they never call you back, takes an age to get through to them. They send pointless letters before things have been double-checked. AVOID AT ALL COSTS.

What an unbelievably shocking poor experience with these clowns. They have no clue what they are doing, so unprofessional. As well as poor service my private data has been breached by these clowns - GDPR doesn’t seem to apply to them!

Never ever use this company they are holding 70k of our money and have been for 8 weeks post house sale .. when we call its sent to a merry go round of different call centres .. followed by lies and to be honest talking in riddles

Infuriating and the customer service is terrible .. one point we are told to speak to surplus team.. next thing there is no such team and it goes on and on and on .. we even googled the directors number and he also palmed us off
MAKE IT MAKE SENSE we have 2 small children this is horrific

Barclays are using this law firm to try and deal with a recent screw-up they made. They deleted the charges they had on mortgages that were coming up to maturity without them being paid off.
I cannot get a remortgage until they have reinstated the charge on the property. Barclays went to court and eventually got the charge reinstated.
My remortgage offer has been extended 3 times while we wait for TLT to answer my solicitors' emails, and the valuation we had done expires at the end of the month.
STEER CLEAR of these incompetents!

AVOID - I WOULD GIVE 0 STARS IF POSSIBLE

This firm is an absolute shower of s**t, in the process to purchasing my first home, my conveyancers have had to constantly go back to TLT to get more and more documents ready for reports and exchange. The property has no chain either side, and has now taken 4 whole months to reach the point of being able to exchange - TLT have not been responding to the sellers, the estate agents, or our solicitors about enquiries, and now will not get back in touch with regards to exchange now that everyone is ready for this to be complete.

AVOID THIS FIRM AT ALL COSTS WHEN SELLING OR PURCHASING A PROPERTY

Trust me, avoid this law firm at all costs. Quite honestly, I would not trust them to run a bath, let alone any legal matter. I would never deal with them again, even if you paid me... beyond shocking.

This company are acting for the Mortgagee in Possession of a property we are trying to purchase. They do not appear to understand that if you are buying a property from a Mortgagee in Possession you need to give an Undertaking the mortgage will be paid off or you use a TR2 instead of a TR1. Instead they provide an internal email saying that the mortgage company expect the shortfall to be paid off and expect us to complete on this. Words fail me. I am not a conveyancer but I know that this is not acceptable practice.

I would never ever use this firm for house conveyancing, they are useless. We bought a house at auction that was very straight forward. we should have completed in 4 weeks but instead it took 5 months!! We had a series of different contacts, none of them got back to our solicitor and none knew what the previous one had been doing. I could go on but looking at the other reviews it's all been said before and clearly no one is listening.

Below 0 star
What the useless service? No answer phone calls. No reply emails. No answer their voicemail messages !!! And after all of this and after many days trying then you will talk to someone and then they tell the wrong details between me and my lender !
they’re totally useless. And thir money comes with delaying cases thats why they ignore people.