They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Vis mer
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Se hva andre synes
From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Vis mer
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Kontaktopplysninger
1370 Omalley Way, 91786, Upland, USA
- customer_care@tinylandus.com
- tinylandus.com
4,4
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Delivery box arrived, wet, and damaged
We just received our first order from Tiny Land of the Tiny Land® Sweetwood Unicorn Dollhouse & Wooden Dollhouse Dolls. FedEx delivered it so my complaint may be misdirected but I will hope it will be resolved adequately. The box arrived wet and torn, and it was not in a secondary shipping box so the contents were also wet. I have pictures to support this claim. We have removed all the contents of the box, but have not yet determined whether there has been damage. I would like to see how their customer service responds, and I will add or change my review subsequently if they handle this appropriately.
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tiny Land
Dear customer,
We’re very sorry to hear about the condition in which your order arrived. We completely understand your concern and appreciate you bringing this to our attention.
We have already reached out to you via email from customer_care@tinylandus.com to assist with this issue. If you haven’t seen our message, please kindly check your spam or junk folder, as it may have been filtered there by your email system.
Please rest assured that we are committed to helping you resolve this as quickly as possible. We look forward to hearing back from you and making sure you receive the support you need.
Best Regards,
Tiny Land Team
Top Notch products
Tinyland always provides top notch products! They are always a favorite of my grand children! Couldn’t ask for a better company. Good products, prompt delivery and excellent customer service if needed!
29. juni 2026
Svar fra Tiny Land
Hi there,
Thank you so much for your wonderful review and for being such a valued Tiny Land customer!
We’re delighted to hear that our products continue to be favorites among your grandchildren and that you’ve had great experiences with our product quality, delivery, and customer service.
Knowing that Tiny Land has been part of your grandchildren’s playtime means a great deal to us. We truly appreciate your continued trust and support, and we look forward to creating more special moments for your family!
Best Regards,
Tiny Land Team
Chris in customer services followed up…
Chris in customer services followed up on my order and kept me informed along the way. The package arrived in time for my Grandson's first birthday. Couldn't be happier with the service. Appreciate the time you took to help Grandma make his birthday special.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tiny Land
Dear customer,
Thank you so much for your kind words! It means a great deal to know that Chris was able to help make sure your package arrived in time for your grandson’s first birthday.
We’re especially touched by your kind words about helping “Grandma make his birthday special”—being part of such an important milestone is something we truly appreciate.
We’ll be sure to share your wonderful feedback with Chris. Thank you again for taking the time to recognize her care and support!
Best Regards,
Tiny Land Team
Making memories
Let me just start off with “I love all things Tiny Land!” I have purchased the organic foods which are so realistic, The Farmers Market stand and the Sweetwood Dollhouse with the dolls for our granddaughter. She loves all of it. We spend hours with her just playing with her dollhouse. She loves her farmers market and putting different foods in the different slots. She has already her own little kitchen alongside her farmers market and she also has a mud kitchen outside, but she just loves all her tiny land sets. These products are so well-made and perfect for little hands and imaginations. They are relatively easy to assemble and for the cost of these items the making of memories are priceless.
25. juni 2026
Svar fra Tiny Land
Dear Yvette,
Thank you so much for sharing such a heartfelt review—and for loving all things Tiny Land! It means so much to hear about your granddaughter enjoying her Tiny Land sets.
We especially love hearing that you spend hours playing together. Your kind words about our products truly mean a great deal to us.
Most of all, we’re touched that Tiny Land has become part of the memories you’re making with your granddaughter—those moments are incredibly special to us!
Best Regards,
Tiny Land Team
Excellent Customer Service
I purchased the Blossom Kitchen from Amazon and it arrived with a cracked oven window. I contacted Tiny Land directly, Elaine was so caring and helpful. The customer service was top notch. She checked to see if there was a replacement in stock and sent it out immediately. To be honest, customer service like that is so rare these days. I appreciate that so much and you’ve got a repeat customer in me.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tiny Land
Dear Kristin,
Thank you so much for taking the time to share such a thoughtful review!
We’re truly sorry that your Blossom Kitchen arrived with a cracked oven window, but we’re so glad Elaine was able to help quickly by checking the replacement availability and arranging to have one sent out right away.
We truly appreciate your trust in Tiny Land and your kind words about becoming a repeat customer!
Best Regards,
Tiny Land Team
Mud kitchen replacement
We ordered a mud kitchen from Tiny Land which came with everything labeled wonderfully and clear instructions. Everything was great until I got to the first assembly step, and realized the guide holes on one of the parts was in the wrong spot (assembly mishap) and I couldn’t move forward with putting it together. I was too afraid to drill my own holes in case I did it wrong or split the wood etc. and then had a non-returnable item that I couldn’t assemble on my hands. I reached out to customer service and Elaine was wonderful. She asked me how I would like to resolve the issue, and I asked if they could just replace the one faulty piece for me. She put it in order for the part, but as it was out of stock in the warehouse she was able to ship me an entire new kitchen instead. I also don’t have to ship back the faulty one, which is always a pain with something this large. Wonderful customer service. Will definitely repurchase from the brand!
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tiny Land
Dear Laura,
Thank you so much for sharing such a thoughtful review!
We’re sorry that the guide holes on one of the mud kitchen pieces were misplaced, but we’re delighted to hear that Elaine was able to help arrange a replacement and make the process as easy as possible for you.
We truly appreciate your kind words about our customer service and your willingness to shop with Tiny Land again!
Best Regards,
Tiny Land Team
Excellent gift!
The climbing blocks are absolutely delightful, hence the 5 stars.
For Tiny Land management: please in future include as optional a gift card to be sent with the gift. Also, if possible, include a gift wrapping option. The gift card is a must. Thank you.
23. juni 2026
Svar fra Tiny Land
Dear Mary,
Thank you so much for your wonderful review!
We’re delighted to hear that the climbing blocks made such a delightful gift, and we truly appreciate your thoughtful suggestions about adding a gift card and gift-wrapping option.
We’ll be sure to pass your feedback along to our relevant team for consideration as we continue looking for ways to make gifting with Tiny Land even more special.
Best Regards,
Tiny Land Team
Very easy to assemble
Very easy to assemble. My
Grandkids love it! It will be used for a long time as they grow!
23. juni 2026
Svar fra Tiny Land
Dear Lisa,
Thank you so much for your kind review!
We’re delighted to hear that the product was very easy to assemble and that your grandkids love it. It means a lot to know that they’ll be able to enjoy it for years as they grow!
Best Regards,
Tiny Land Team
Great gift for a little one
Got this set for my nephew, it was an instant hit! You can tell he could use this for a long time in so many creative ways. Sturdy, high quality, and fun!
22. juni 2026
Svar fra Tiny Land
Dear Sofia,
Thank you so much for your wonderful review!
We’re thrilled to hear that the set was an instant hit with your nephew! It’s especially wonderful to know you found it sturdy, high quality, and fun!
Best Regards,
Tiny Land Team
Extraordinary
I have never received such extraordinary customer service. That only was the response quick it was so beyond efficient. I couldn’t have asked for a description and detailed email. To top it off the products are even better than what our pictured and the quality is outstanding. They are also easy to build, which I actually appreciate as a single mom.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tiny Land
Dear Gia,
Thank you so much for sharing such an incredibly thoughtful review!
We’re especially grateful to hear that our customer service was quick, efficient, and provided the detailed information you needed, and that the products exceeded your expectations in both quality and appearance.
Knowing that the products were also easy to build and made things a little easier for you as a single mom means a great deal to us!
Best Regards,
Tiny Land Team
The bench is damaged very dissatisfied
The bench is damaged very dissatisfied. And also i received 2 collinders and missing the large pot! Purchased for my granddaughter who will be here a a few days.
17. juni 2026
Svar fra Tiny Land
Dear customer,
We're very sorry to hear that your bench arrived damaged and that your play kitchen was missing the large pot. We completely understand how disappointing this must be, especially with your granddaughter's visit just around the corner.
We noticed that you've already contacted our customer support team by email, and we've responded to your inquiry. When you have a chance, please provide the requested information in your reply so we can verify the issue and arrange a solution as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience. We'll do everything we can to resolve this for you as soon as possible.
Best regards,
Tiny Land Team
Prompt Service
The customer service I received was exceptional. From start to finish, the representative was incredibly responsive, proactive, and professional. Every question was answered promptly, and I was consistently kept informed throughout the process. The turnaround times were outstanding, and it was clear that she genuinely cared about providing excellent service and making sure everything was handled efficiently.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tiny Land
Dear Jade,
Thank you so much for taking the time to share such a thoughtful review! We’re truly grateful to hear that you received exceptional customer service from start to finish. It’s wonderful to know that our representative was responsive, proactive, and professional, while keeping you informed and answering your questions promptly throughout the process.
We especially appreciate your kind words about the outstanding turnaround times and the care our representative showed in making sure everything was handled efficiently. Providing clear communication and dependable support is an important part of the experience we want every Tiny Land customer to have, so your feedback means a great deal to our entire team!
Best Regards,
Tiny Land Team
Gift for my 3-year-old granddaughter
I got it for my 3-year-old granddaughter and she loves playing with the toy foods in her little play kitchen. My daughter also loves the toy foods -- they are so adorable and of high quality.
18. juni 2026
Exceptional Customer Service
I received the Tiny Land Versatile Natural Baby Walker second hand and it was missing a few parts. I didn't know where to begin to see if I could even get the replacement parts. I called their Customer Service and I am so thankful that Anne answered my call. Anne could not have been any more efficient and kind. She right away sent me an email explaining exactly how to start and the info that they needed. As soon as I sent that info she got with the warehouse, let me know that they have the parts I needed and was happy to help me get them. She was so quick to respond and help through the whole process. Her customer service really is exceptional and I appreciate her so much. It was all such a positive experience and she made it happen so quickly that I actually have the parts and the walker all put together already!! ...and it is adorable!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tiny Land
Dear Joanne,
Thank you so much for taking the time to share such a thoughtful and detailed review!
We’re truly delighted to hear that Anne was able to help you get the missing replacement parts for your Baby Walker and make the process so straightforward from start to finish.
We’ll be sure to share your kind words with Anne—she’ll be so happy to know how much her efficiency, kindness, and dedication meant to you. Most of all, we’re thrilled that you were able to get the walker fully assembled so quickly and that you find it adorable!
Best Regards,
Tiny Land Team
We own 2 train sets
We own 2 train sets. Great quality. Our grandson loves them. Customer service is exceptional.
10. juli 2026
Anmeldelse skrevet uten oppfordring
A great addition to our grand daughters…
A great addition to our grand daughters backyard fun!
17. juni 2026
The picture is not like the product I…
The picture is not like the product I received . Very disappointed
15. juni 2026
Svar fra Tiny Land
Dear customer,
We're very sorry to hear that the product you received was not what you expected. We completely understand how disappointing this must have been.
Our customer support team will reach out to you within 24 hours to learn more about the issue and work with you on a suitable solution. We hope to better understand what happened and make things right as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback and appreciate the opportunity to improve your experience.
Best regards,
Tiny Land
Customer service is amazing!
8. juli 2026
Anmeldelse skrevet uten oppfordring
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