tinhat™ Anmeldelser 

Very poor service from this insurance company
The communication is very poor and after chasing them up they give a poor reason for not paying out on your claim

I purchased a brand new iPhone unopened still sealed from the money shop via ebay at Christmas
I then took out cover of the device via tinhat

About 3 weeks ago i was on the tube in London
As i was getting out of the carrage someone bumped into me and the phone dropped and screen cracked

I make a claim and send them the details of purchase

They emailed me back “we will get back to you in 2 days

3weeks later I chased them up for update they say the iPhone xs is not covered because I brought it from the money shop and it was second hand

I sent them a receipt and the ebay advert that I purchased it from
That states the iPhone xs is brand new sealed.
they had over 20 for sale all sealed and unlocked

Now they want me to ask the money shop to provide proof where they getting the iPhones from

I shouldn’t have to do all of this
All tinhat have to do is go on the Apple website and go to the warranty section and put the imei number in and they can see the activation date is Xmas day the same time it was purchased 3 days before Christmas

This itself proves it is brand new
Now when I call them I just get passed around from section to section so I get frustrated and hang up!!!
Not sure what I’m still paying them for?

No problem taking out policy. Phoned and adjusted my details the next day and the woman who took my call was friendly and helpful.

Awful experience. Registered my claim Sunday night online. Then spent had a further 6 calls each time telling me to get extra information before they would review my claim. They then refused stating I hadn’t paid for a premium policy to cover loss. Do not use their website on a mobile phone. It looks like they only have one package- which I took. It only states in the small print of attached t&c’s it is not covered loss. Took me two days for them to tell me that even though I had stated for the start it was lost. Absolutely waste of money and set up to try and stall you from claiming. Terrible service.

So far everything is fine, the pricing is competitive and communication has been solid. I have just made a claim for the first time as I've cracked the front and back of my S8. They dealt with my claim very quickly and gave me all the information I needed they've made this experience very smooth and easy for me ... Now I just await my device :)

Tinhat offer really competitive prices with easy to understand policies. Great service!

I had policy for my mobile with tinhat insurance unfortunately lost my device two weeks back I went for claim n fulfill all requirements then I've got the call that I do not have cover for lost but i had a comprehensive policy they kept denying then I checked my inbox coz I had policy from last two year luckily got the email clearly showing loss cover included then they sent me email for proof of uses that I've already given them. I phoned them why they r dragging so long without any reason now they start saying they ve not got that device in stock they can pay me cash £129.wud you believe they r charging me excess for original price I paid £412 and paying me refurbished value £179 after excess £129 shocking
Do not go for this company actually it's a big tym stress on both ways once you do not have device secondly they are trying to get away without paying you anything.
Do not believe them what they are saying on their site.

Initial start of policy was fine, good price and explained well. Fast forward to now (just over a year later) I find out that I have been paying 35% more for the last few payments without any notification. Documentation received when I started the policy never mentioned any such increase in cost to be expected either.

Upon calling (and going through to supercoverinsurance) they claimed I was notified by email in advance of this price change, They told me a date and time they sent it so I checked my inbox and junk folder and couldn't find such email, whilst waiting on hold I even checked my inbox backup from the night they claimed I was sent the email to check junk or trash in case I had accidentally deleted it when it arrived, and it turns out I simply never received the email at all.

Cancelling the policy was hassle-free though...

having previously dealt with Debenhams insurance tinhat are brilliant. They ask to block your phone and proof which is fair. Debenhams said I needed proof of ID, utility bill, passport, proof or usage and ownership and many more hoops resulting in a claim that lasted 3 months!

i had cracked the screen on my samsung s8, had to pay £75 excess but was impressed with how quickly the phone was replaced and delivered. They must have thought it would be too costly to replace so it was replaced with a new unit. The communication could have been better but Ignore the other reviews, their service was very efficient.

This company goes out of its way to make the claim process difficult.

they will need - proof of purchase (they were given the imei number of the phone when i insured it and weren't interested where it came from )

They will require proof of usage (a bill is not proof of usage you will need to request an actual document from your service provider)

They also require lots of other little bits of info.

Then if your lucky enough to have your claim accepted they will want your phone for 5 days to inspect it. If they then decide that this is covered then they will send you a second hand phone.

When i questioned why you have to jump through so many hoops and why such a poor turn around the customer service advisor simply said " you get what you pay for "

There are lots of companies out there that have a much more no nonsense approach to insurance claims.

tinhat, more like tinpot.

heed my warning and do not get ripped off like i did.

They make it extremely difficult to proceed with claims. I hate to give bad reviews but people must be warned against using this terrible company with abhorrent service.

Terrible company, I have made claim and they didn’t even have me in the system!!!
Be aware of bad experiences

Absolutely dreadful customer service. Once you buy the policy, they are not interested. They will take days to reply to emails and they will look for any excuse not to pay. Consider other policies, Tin Hat was recommended to me so I only briefly read the small print without realising that even if your phone is brand new and under manufacturers warranty, they expect you to send it to them instead and they will "endeavour" to fix it with original parts "where possible" DREADFUL!!!

Terrible service, wouldn't trust. Recently made a claim and process was terrible. Started relatively well and received a replacement within 10 days (still quite long but not the end of the world). However this replacement phone didnt work.
Then it started to go down hill, as once I sent the broken replacement back, I was it would take 2 weeks to receive a new working one, which they were going to send to the wrong address. They had no tracking information so weren't able to tell me why I hadn't received my phone when I should have. Called for the next three days asking for any news or if they could get the tracking info, heard nothing. Requested three times a call back from a manager. Again nothing.
Told a week after my phone was supposed to be delivered it was going to be delivered in a few days, I then received it the next day (and to the right address!).

They clearly have no idea of what's going on and don't care about customer service. I would look elsewhere or pay an extra £1 a month for a better service