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Timbela Anmeldelser 11

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TrustScore 3 av 5

3,2

Prefabrikerte hus
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Prefabrikerte hus
  2. Skurbygger

Skrevet av virksomheten

Timbela was founded in 1999 in Lithuania and has since established itself as a leading manufacturer of high-quality wood products designed to enhance outdoor living. For over 25 years, we have been dedicated to selling and manufacturing garden houses, wooden sheds, and other wood products that make it easy to enjoy the great outdoors. Our affordable garden house kits are designed for easy assembly, allowing you to create your dream outdoor space without hassle. We take pride in using only certified timber, ensuring that our products are not only visually appealing but also sustainably sourced. Our commitment to sustainability reflects our goal of creating a better future for generations to come. By choosing Timbela, you are supporting environmentally responsible practices that contribute to the health of our planet. Over the years, we have helped fulfill thousands of dreams by delivering wooden houses, children’s playhouses, and more across all European countries. At Timbela, we believe that everyone deserves a beautiful outdoor space. Our commitment to quality craftsmanship and customer satisfaction sets us apart in the industry. With delivery available throughout Europe, you can trust that your order will arrive promptly and in excellent condition. Our dedicated team is here to support you every step of the way, from the initial consultation to the final delivery. Whether you're looking to add extra storage, create a play area for children, or set up a market booth, we have the perfect solution for you. Join us in transforming your outdoor space into a stunning and functional environment that you and your family can enjoy for years to come, while also contributing to a more sustainable future.

Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

11 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Ottima esperienza.

Ottima esperienza.
La mia casetta è di 12mq.
È stata montata in poche ore da mio marito e mio figlio, con un semplice avvitatore, utilizzando la bulloneria in dotazione.
Io ho dato impregnante interno ed esterno, acquistato sempre da timbela, ottimo prodotto e ottimi pennelli.
Le comunicazioni via email con la ditta sono state sempre molto efficienti .
La consegna rapida considerando che il prodotto ha viaggiato dalla Lituania al sud Italia.
Grazie

1. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Problème de livraison

J'ai commandé un abri bois ,
1 mois plus tard après plusieurs tentatives de demandes d'informations concernant la position de mon colis.
Timbela est incapable de me fournir le moindre élément. Si vous commandez avec ce partenaire, vous avez de grande chance d'être déçu. A éviter

30. desember 2025
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Svar fra Timbela

Dear Customer,

Thank you for your feedback and we are very sorry for the experience you had.

Unfortunately, in this particular case the first shipment was lost by the transport company during transit. While the carrier was trying to locate it, we arranged and dispatched a replacement shipment to ensure that your order could still be delivered as soon as possible. However, the second delivery also encountered significant issues with the logistics provider.

We fully understand that the delivery process became too complicated and frustrating. For this reason, we stopped the shipment process and issued you a full refund.

Situations like this are extremely rare. We ship and successfully deliver thousands of garden houses and wooden structures every year, and cases like this represent a very small exception.

We sincerely apologize for the inconvenience caused and appreciate your understanding.

Kind regards,
Timbela Team

Vurdert til 1 av 5 stjerner

Scam

Scam. Do not buy.
Really bad expierence. I ordered a shed thru a third party and it never got delivered even though their delivery partner Delamode Logistics listed it as if it was allready in my little village. I wrote them that this is a very strange situation and delivery did not happen as advised, asking when I could expect delivery. Their answer was that since I was implying a fraudulent behavior on their side I was now blocked and the item would no be delivered at all.

18. august 2025
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Svar fra Timbela

Dear Customer,

We are very sorry to hear about your experience and would like to clarify the situation.

According to the information provided by the logistics partner, the shipment had already arrived at a terminal located near your area and was scheduled for delivery within the timeframe indicated on the platform where the order was placed. At that time, the carrier had not yet agreed on the exact delivery time with you. Unfortunately, the tracking information shown on the carrier’s website appears to have been inaccurate or misleading, which may have caused confusion.

After this information was seen, we received a formal complaint submitted through a legal representative. As the situation escalated very quickly and communication became complicated, the shipment was stopped and a full refund was issued.

We always aim to resolve delivery issues through direct communication and clarification with our customers and logistics partners. We regret that this situation developed in this way and hope this explanation helps clarify what happened.

Kind regards,
Timbela Team

Vurdert til 1 av 5 stjerner

Very dissapointed with M310F

Very dissapointed with M310F. Roof is poorest quality. I had to buy additional tiles to ensure durability. Wood is far too fresh and poorly cured only not cured at all. Extremely soft and fragile. Mounting scheme completely unrealistic. Needs additional screws all around and additional wooden beam to ensure a minimum of robustness. To say it short: piece of shit

17. august 2025
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Svar fra Timbela

Hello,

Thank you for your feedback. We are very sorry to hear that you were disappointed with our product.

We have been manufacturing wooden garden sheds for more than 25 years, using certified wood and carefully tested designs before releasing them to the market. The assembly instructions are prepared according to the product’s specifications, and when installed on a proper foundation, the shed ensures stability and durability.

Regarding the roof, please note that we clearly indicate in our product information that the standard bitumen covering included in the package is intended only as a temporary solution (up to approx. 2 years of use). For long-term durability, we always recommend purchasing bitumen shingles as an additional option.

We take your comments seriously and will forward them to our production and quality team for review. If you experienced any specific defective parts, please contact our customer service directly so we can assist you further.

Kind regards,
Timbela ir Ko

Vurdert til 5 av 5 stjerner

Brilliant after sales customer service...

I bought a 4m2 kiosk through a third party site who gave the wrong information regarding delivery dates etc. Timbela were great at communicating with me and when the kiosk arrived it was very easy to put together and manufactured to a much better quality than we expected for the price. I would not hesitate to buy from them again but directly next time.... thank you for everything

21. juni 2025
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Svar fra Timbela

Hello,

Thank you so much for your kind feedback!
We’re delighted to hear that you are happy with the quality of your kiosk and that the assembly went smoothly.

We look forward to welcoming you back as a direct customer in the future - it will be our pleasure to assist you again.

Kind regards,
The Timbela Team

Vurdert til 1 av 5 stjerner

Hele slechte service.

Hele slechte service.
Bestelling via Praxis gedaan waar maar beperkt invulvelden zijn qua factuuradres en verzendadres.
Uit hunzelf geen factuur ontvangen. Daar moest ik bewust om vragen. Tevens gevraagd om de factuur op de vereniging naam te zetten. Dit is voor hun niet mogelijk en wordt afgedaan. Voor ons een reden om de overige spullen hier nooit meer te bestellen. Wij zullen onze vervolgbestellingen dan ook elders doen.
Jammer dat een bedrijf in deze moderne tijd niet kan voldoen aan een simpel verzoek qua tenaamstelling factuur. Het huisje zelf was ook niet top, maar gelukkig hebben we handige leden die dit zelf hebben kunnen herstellen.

2. juli 2025
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Geachte klant,

Hartelijk dank voor uw bericht. Wij willen u graag informeren dat bij bestellingen via externe verkoopkanalen de facturatie en de verwerking van factuurgegevens volgens vaste procedures en regels verloopt om de juistheid en volledigheid te waarborgen.

Om een correcte en tijdige facturatie met de juiste gegevens te garanderen, adviseren wij bedrijven daarom altijd om rechtstreeks bij ons te bestellen.

Wat betreft de kwaliteit van onze producten staan wij uiteraard open voor uw feedback en zoeken wij graag mee naar een passende oplossing.

Wij danken u voor uw begrip en hopen u in de toekomst beter van dienst te kunnen zijn.

Met vriendelijke groet,
Timbela

Vurdert til 5 av 5 stjerner

Atouts : Qualité du produit et relation clients

Merci à Timbela pour son produit et sa réactivité, tant sur la commande, la livraison que sur le produit lui-même, abri de jardin garage moto M905.
Les instructions sont riches et claires grâce au livret fourni, les pièces facilement identifiables. Il faut juste de la méthode, de l'organisation et de la patience pour réaliser un montage parfait.

30. april 2025
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Svar fra Timbela

Bonjour,

Un grand merci pour votre retour positif et vos gentils mots !

Nous sommes ravis d’apprendre que vous êtes satisfait de notre abri de jardin garage moto M905 ainsi que de la clarté des instructions de montage.

Bravo à vous pour le montage, et merci encore pour votre confiance !

Bien cordialement,
L’équipe Timbela

Vurdert til 5 av 5 stjerner

Super Kundenbetreuung

Vielen Dank für die schnelle, unkomplizierte und freundliche Unterstützung des Kundenservice.
Die Mitarbeiterin von Timbela hat sich sofort darum gekümmert, die fehlenden Bauteile zuzusenden. Das ist sehr anständig und sollte überall Standard sein. Man fühlt sich als Kunde wahrgenommen. 😀

29. april 2025
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Vielen herzlichen Dank für Ihr tolles Feedback und Ihre netten Worte!

Es freut uns sehr, dass Sie mit unserem Kundenservice so zufrieden sind und sich als Kunde gut wahrgenommen fühlen – genau das ist unser Ziel. 😊

Herzliche Grüße
Ihr Timbela Team

Vurdert til 1 av 5 stjerner

Insufficient instructions on additional products

We bought a wooden house and added flooring and bitumen shingles to our purchase. They didn’t send us the screws to fix the house to the floor and the instructions to assemble the additional roof were more than insufficient, leading to mistakes on the assembly process.

When we asked for help and additional material to compensate the lack of guidance the company took several days to respond, and their answers were vague and unhelpful. We ended up having to buy extra materials ourselves and redo parts of the assembly, which cost us both time and money.

The poor customer service and lack of proper instructions made the overall experience very frustrating. We expected more support for a purchase of this size and wouldn’t recommend it unless you’re ready to deal with significant setbacks.

Edit: it’s incredible how the company keeps saying that “The instructions clearly indicate that each row should overlap by at least 8 cm to ensure proper waterproofing”. It’s a shame I cannot add pictures of the instructions received so everyone could assess if it is clearly indicated or not. I’ll try to add it in other platforms

21. april 2025
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Svar fra Timbela

Thank you for your feedback — we are truly sorry to hear about your frustration, and we’d like to clarify the steps we took to assist you throughout your order.

You first contacted us on Saturday, April 12th regarding the missing screws. Our company does not operate on weekends, but we responded first thing Monday morning (April 14th) and by April 15th, we had already offered compensation for the screws you purchased locally. Our products are packed manually by people — not machines — and although rare, human errors can occasionally occur, for which we always take responsibility.

Your next inquiry reached us on Saturday, April 19th, regarding issues with the roof shingles. We responded on April 22nd, as April 20–21st were public holidays (Easter), during which our team was not working. We kindly ask for understanding that our team, like any other, observes official holidays and weekends, and is not available during that time.

We explained that the shingles were incorrectly installed due to being placed too densely, which led to insufficient coverage. The instructions clearly indicate that each row should overlap by at least 8 cm to ensure proper waterproofing. While we are not responsible for installation errors, we still offered you a discounted price on additional shingles as a goodwill gesture.

At no point did we receive a question about how to install the shingles before the issue occurred — we’re always happy to advise, and we encourage customers to reach out if anything is unclear.

We always aim to provide timely and helpful responses, and in your case, we compensated for the screws and offered a commercial gesture for the shingles. The materials delivered were not defective — the issue arose from incorrect assembly.

We value all feedback and are committed to improving.

Kind regards,
Timbela team

Vurdert til 5 av 5 stjerner

I’m super happy with my Timbela…

I’m super happy with my Timbela playhouse I purchased for my daughter. Sales team took the time to guide me on my purchase and help me in every way especially Viktorija. Thank you Timbela I highly recommend your company

18. desember 2024
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Svar fra Timbela

Hello,

Thank you so much for your wonderful feedback! We are delighted to hear that you and your daughter are enjoying your Timbela playhouse.

Your recommendation is greatly appreciated, and we hope your playhouse brings many happy memories to your family! :)

Kind regards,
Timbela team

Vurdert til 5 av 5 stjerner

Pleased with my purchase

I'm very pleased with my shopping experience at Timbela! The customer service was very helpful by helping me choose which wooden playhouse would be perfect outdoors for my two (big) Norwegian forest cats. The playhouse is perfect; sturdy with easy to follow instructions. I can't wait to decorate the inside/outside of it, so many ideas!

19. august 2024
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Svar fra Timbela

Thank you for your kind review! We're delighted the playhouse is perfect for your Norwegian forest cats and that you had a positive experience with our team.

Thank you for choosing Timbela!

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