LuckyGem - 700% jusqu'à 4 000 € + 700 TG Anmeldelser 

asked what the withdrawl limit is and got three diferent numbers, none official

sat down after work with a cup of something and the intention of learning one game properly. picked a slot with a feature i did not understand. opened the info panel. it was three screens of symbols and multipliers with no explanation of the actual mechanic. searched the site for a guide.
there is not one. searched the help centre and got a page titled HOW TO PLAY that explains how to press spin.
that is not what a beginner needs.

spins locked to one game i didnt like, no way to swap them

Leah confirmed in writing that live tables count towards wagering at 10%. the terms page says 0%. i sent her the screenshot and the reply said the terms page is what counts, which leaves her answer worthless and me none the wiser

deposits are instant, the £85 cashout has taken six days, why the gap?

if the session times out while a slot is mid feature, where does the feature go? mine came back showing the base game with the win in the balance, which is fine, but the history holds no record of the feature at all.

bonus page on the app is tidy, the terms behind each one are not.

Put the shopping away, opened a slot, came back and the session had timed out. fair enough. logged in again and the game opened at the start of a bonus round i had not finished, with two spins missing from where i left it

why does the lobby reset to the front page every time you back out of a slot? youre then scrolling from the top again to find where you were. thats forty seconds a go and it happens every single time.

Ticket 41823 opened on the 3rd about a £140 cashout that never arrived. two replies, both asking me to confirm details i had already given, and the money is still not here

Dan admitted the bonus flag is automated and agents cannot see what triggered it.

Nothing on the site explains what the volatility bar on a slot means.

cashout pending FOUR days, thats poor.

Landscape mode leaves the slot layout broken on my phone, buttons overlapping.

The live tables are decent when you get on one, which is not often

emailed twice... no anwser about wagering.

asked about my first cashout on a lunch break, no reply for four days.

the slots i play keep moving between categories

one week its under megaways, the next its under jackpots, and the week after it isnt in either

search finds it, but only with the exact spelling, which isnt much of a system

wagering STILL not cleared, day nine.