Avoid at all costs people they don’t answer any emails have sent numerous just to be completely ignored. Goods not sent raising dispute through babk now complete scammers
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Wanted a 2 drawer side table and emailed multiple times asking when it would be available. Heard nothing back. Ended up ordering the 1 drawer side table. Contacted to ask when it would be delivered a... Vis mer
** 30th Jul 2026. Knocking this down to a 1-star as they are now disputing having received the return with Paypal. Scammers ** Very much in the mould of "customers should just pay and shut up. Don't... Vis mer
Avoid this company at all costs. Goods arrived damaged&stained. Tried several times to phone. No response not even an answerphone. Emailed with photos immediately . NO RESPONSE. Thank god my order was... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
London, Storbritannia
- thewhitelighthousefurniture.co.uk
1,4
Dårlig
169 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 11 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Will order again
First order I made, very happy with the Maine 5 drawer. Will definitely order again. Thanks
18. september 2015
Anmeldelse skrevet uten oppfordring
Svar fra thewhitelighthousefurniture.co.uk
Thank you for your kind review.
Kindest regards
Customer Services
The White Lighthouse
Poor quality, damaged, customer service non existent
I received a damaged, broken, poor quality item. Customer service is an automated message and emails and Facebook posts were ignored.
I was not offered a replacement even though the company is obliged to offer it.
They also state that returns have to be paid for by the customer but at no point do you have to tick during the sales process to accept these terms and conditions.
I took it to Paypal who said I was entitled to a refund. But I would still have had to post it back at my own cost (large item of furniture) and would not be offered a replacement item.
Poor quality, the drawers are just shoddily whitewashed boxes in a broken frame - no runners for the drawers and handles coming off. Cheap wood. Looks nothing like the website!
I would advise anyone to stay away from this company. Very unprofessional
28. august 2015
Anmeldelse skrevet uten oppfordring
Svar fra thewhitelighthousefurniture.co.uk
Dear Joanne,
We are truly sorry you are not fully satisfied, we offer a no quibble returns policy and will refund fully on receipt.
Kindest regards
Customer Services
The White Lighthouse
Bathroom cabinet !
I bought a bathroom cabinet from this company and when it arrived I was not impressed by the quality of the product. It was really light cheap and looked cheap. I tried to speek to someone but all I got was a answer machine to contact through email. I emailed twice but no response. I sent the cabinet back because I was disgusted with the quality I had to pay for the postage which I wouldn't get a refund for. I then received a email saying that the cabinet was damaged and they said if I didn't pick it up for collection it would be destroyed! I contacted the courier company and they said they wouldn't refund either. So it cost me £70 in total still no cabinet and totally disgusted with this company . I recommend you do not use this company under any circumstances .
26. august 2015
Anmeldelse skrevet uten oppfordring
Svar fra thewhitelighthousefurniture.co.uk
Dear Keith,
I have looked into this matter and found the returned item. Unfortunately this was sent with a budget courier company and has suffered sever damage. Unfortunately we cannot refund an order that has been received by us in such condition. When returning items we strongly suggest to use a reputable courier and insure the contents.
Kindest regards, Peter.
Customer Services.
Excellent !
We ordered a wall shelf and coat rack . We are delighted with the furniture we have ordered. Our trunk is perfect for hiding a multitude of children's toys. Our coat rack is a talking point when visitors arrive. Will definitely be buying more. Thank you The White Lighthouse
15. august 2015
Anmeldelse skrevet uten oppfordring
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