TheTravelMakers.co.uk Anmeldelser 5 457

Bought a holiday through Wowcher and was under the impression that this could be refunded if it was within so many days and if the holiday did not match the description.
We were then contacted and offered a holiday which was different from the one advertised and offered non-direct flights (which the website states will not be offered for holidays within Europe).
We agreed to nothing with the travel agent as this combined with the “upgraded” flight times still being shocking.
Do not book with this company if you are not prepared for disappointment.

Hector was very helpful and polite.
Answered all my queries.

Cooper was very helpful with issue we had

Booked through Wowcher. Had calls to book my flights and confirm my holiday, unfortunately had a few problems with flights due to it being fully booked, but spoke to hector and he helped me choose best option with this problem. He was very helpful and gave me multiple options with my next steps until I was able to choose one which would be best suited to me.

Elijah was incredibly friendly and helpful, in arranging our holiday decently deserves the 5 star service thank you!

Elijah was fantastic very helpful he helped me navigate through the booking process got me a good deal fantastic service.

Hector my advisor who delt with my booking was very patient always called back when I asked and helped me get the best price.

This was a seamless experience. Klaus was really helpful and ensured my holiday booking was confirmed and finalised.

The lady on the phone was very helpful and helped me a lot

Will not book my flights as they say they've gone up in price. Tried to call multiple times to get it sorted but always a different excuse. Won't let me sort it over email either and this is a birthday surprise so can't keep taking calls to sort it. Also won't let me have a refund and keep shutting me down.

TRIED EMAILING CUSTOMER SERVICE AS SAID BELOW. THEYVE IGNORED ME TOO

Purchased a flight through wowcher and had one phone call with the this company shortly after to discuss airport options.. You think they ever came back to me?? I have been emailing and calling in to no avail. I decided to cancel all together and once they finally acknowledged, they said they initiated the refund.. every time I request an update, they say give 72 hours... It's been more than a month now.. Wowcher won't deal with it they've whipped they're hands clean of it so never using them again either. The Travel makers had the audacity to answer my phone call and say"we don't deal with Wowcher" and hang up! These people are pieces of garbage!! Over a month now and they think they're going to get away with stealing my money. DO NOT USE THIS COMPANY WHATEVER YOU DO

I purchased a Wowcher deal which was redeemed with the third-party merchant TheTravelMakers.co.uk and my experience has been extremely disappointing.

Since January, I have been trying to arrange suitable flights. The options provided by the agent, Jude, were more expensive than expected, so I requested a refund, which Jude agreed to. I have a recording confirming this.

I was told the refund would be processed within 10 days. That timeframe has now passed, and I still have not received it.

Customer service has been unacceptable — calls are not returned and messages ignored. This delay appears to breach the Consumer Rights Act 2015 and UK consumer protection regulations.

Unless resolved promptly, I will escalate the matter. I strongly caution others against using this service.

I had an excellent experience booking my flight with The Travel Makers, and Jonathan was exceptional from start to finish. He was professional, efficient, and incredibly helpful throughout the whole process. He went above and beyond to find me a great deal and made everything feel smooth and stress-free. I really appreciated the time, care, and effort he put into helping me, and his service was truly impeccable. I will definitely be using The Travel Makers again and will be specifically requesting Jonathan in future. He is a real credit to the team.

Elijah remained polite, Professional and helpful throughout our phone conversation. He was determined to access the best possible deal for the best locations for our trip. I am very happy to recommend him and will consider using The travel makers again because of Elijah.

My agent, Elijah was very friendly and helpful! Thank you

Working with Elijah was an absolute pleasure from start to finish.
Every detail of our trip was thoughtfully planned and perfectly executed.
I highly recommend his services to anyone looking for a well organised personalised and exceptional travel experience.
I look forward to using his services again.

Elijah was very helpful and considerate during my booking. He made sure i understood evrything and was happy to proceed. Highly recommend him

perry was very helpful he was good at his job he did a good job 2/18/26

Buen servicio