Stumbled across this company while looking for a new teapot. I failed to add the promo code to my order. After immediately contacting customer services of my error, I had a speedy response and discoun... Vis mer
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Tea Makers Earl Grey is by far the best loose leaf Earl Grey tea I can find currently available. I have to say it’s better than Fortnum & Mason’s. The kilo pack is tremendously economical, too, and it... Vis mer
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My order arrived at the expected time. I can’t comment on the tea as it’s an advent calendar so won’t be started until December. I’m writing the review now as I keep getting reminder e mails and I thi... Vis mer
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I had been considering trying some teas from this company for some time, before deciding to buy a few samples. The delivery came quickly, and the teas are of a high quality. I especially like the mang... Vis mer
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Informasjon om virksomheten
Om The Tea Makers of London
Skrevet av virksomheten
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Kontaktopplysninger
Storbritannia
- theteamakers.co.uk
4,8
Enestående
709 anmeldelser
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The best tea for me
The best tea for me, from delivery, packaging, and the quality of tea are all top notch.
6. august 2026
Svar fra The Tea Makers of London
Hello, Maria
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that you love our tea and that everything from the delivery to the packaging hit the mark for you. Enjoy every single sip!
Many thanks,
Maddie
The Tea Makers of London
Svar fra The Tea Makers of London
Hello, Mark
Thank you so much for your lovely review!
We are delighted to hear that you found our ordering process easy and that your Ceremonial Grade Matcha arrived quickly and well packaged. We hope you enjoy every cup!
Many thanks,
Maddie
The Tea Makers of London
Good experience. Good quality tea and fast delivery.
Good quality tea and fast delivery.
3. august 2026
Svar fra The Tea Makers of London
Hello, VS
Thank you so much for your great review!
We are delighted to hear that you enjoyed the quality of our Jasmine Dragon Pearls and that your order arrived quickly. Providing exceptional teas and a seamless delivery experience is always our priority, and your feedback means a great deal to our team.
Many thanks,
Maddie
The Tea Makers of London
Svar fra The Tea Makers of London
Hello, Brian
Thank you so much for your kind review!
We are thrilled to hear that you love the vibrant green colour and great taste of our Japanese Sencha. Ensuring our tea delivers on both authenticity and flavour means the world to us. Enjoy every cup!
Many thanks,
Maddie
The Tea Makers of London
Excellent cup of earl grey will…
Excellent cup of earl grey will certainly buy this again
4. august 2026
Svar fra The Tea Makers of London
Hello, Meirwen
Thank you so much for your wonderful review!
We are thrilled to hear that you enjoyed our Supreme Earl Grey and plan on ordering it again. Providing a top-quality tea experience is always our goal, and your support means a great deal to us.
We look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Free delivery on orders over £40
Free delivery on orders over £40. Tea priced at £39.95 forcing you to pay delivery or buy extra to cover this.
Cynical pricing.
3. august 2026
Svar fra The Tea Makers of London
Hello, Steve
Thank you for your feedback.
We understand that it can be frustrating to fall just short of the free delivery threshold when purchasing a specific item. However, our free delivery threshold is set at a minimum order value of £40.00, and our extensive range of teas includes products priced at various points to suit different preferences.
While we recognise that buying a 1kg pack of a specific tea leaves a small margin before threshold, we believe our pricing structure remains fair and accurately reflects the exceptional quality of our teas. We appreciate your feedback and hope to welcome you back soon.
Many thanks,
Maddie
The Tea Makers of London
Svar fra The Tea Makers of London
Hello, Nigel
Thank you so much for your lovely review! We are delighted to hear that you enjoyed our Japanese Sencha and that our delivery service met your expectations. We look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Top quality products top quality service
Order was dispatched quickly and well packaged , cost was also reasonable.
The Earl Grey tea as usual was superb and the Madagascan Chai is a find that is definitely on my next order .
If you want quality products, this is the place to come.
3. august 2026
Svar fra The Tea Makers of London
Hello, Baker
Thank you so much for taking the time to share such a wonderful review!
We are thrilled to hear arrived quickly and safely, and that our Supreme Earl Grey continues to hit the mark for you! It is also an absolute pleasure to introduce you to our Chai of Madagascar, and we cannot wait to pack it into your next order!
Thank you for your high recommendation and supporting our business. We look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Love the teas especially the Japanese…
Love the teas especially the Japanese Green tea has a smooth taste and not bitter.
Delivery always quick
16. juli 2026
Svar fra The Tea Makers of London
Hello,
Thank you so much for your wonderful review! We are thrilled to hear that you love our teas, especially the smooth and non-bitter Natural Jasmine green tea.
We always strive to get your favourites delivered to your door as quickly as possible, so it is great to know that delivery is hitting the mark. Enjoy every sip, and we look forward to supplying your next order soon!
Many thanks,
Maddie
The Tea Makers of London
Simply wonderfully tasteful tea…
Simply wonderfully tasteful tea delivered on time every time.
3. august 2026
Svar fra The Tea Makers of London
Hello, Stephen
Thank you so much for your lovely review! We are absolutely delighted to hear that you love our tea and that our delivery has consistently met your expectations.
Providing a truly seamless experience and a truly delicious cup of tea is always our top priority, and feedback like yours truly brightens our day. We look forward to continuing to deliver your favourites right on time!
Many thanks,
Maddie
The Tea Makers of London
I ordered two teas - pretty average
I ordered two teas, and he dragon well and supreme tieguanyin. I didn’t really like the tieguanyin but the dragon well was alright
30. juli 2026
Svar fra The Tea Makers of London
Hello, JC
Thank you for taking the time to share your feedback with us regarding your recent order of our Organic Dragon Well and Tie Guan Yin teas.
We are very sorry to hear that the Tie Guan Yin did not quite meet your expectations. Because tea appreciation is such a personal experience, flavour profiles can vary significantly from person to person, and not every tea will suit every individual palate. We are glad to hear, however, that the Dragon Well was a good choice for you.
If you would ever like to explore other options or would appreciate some tailored recommendations to better match your taste preferences, please feel free to reach out to our team directly. We would be more than happy to help you find a blend you truly love.
Many thanks,
Maddie
The Tea Makers of London
Short dates
Some of my purchases (4 small packs out of 10) were with short expired dates (at least one product was less than 4 months expired date, one was without the label date at all, others just with 6months consuming time). When I’ve reached out customer support, they refuse sending return post labels to exchange these packs.
3. august 2026
Svar fra The Tea Makers of London
Hello, Liudmyla
Thank you for your feedback. We always want to ensure our customers are happy with their purchases.
To clarify regarding our best-before dates, we do not ship any teas with less than a 6 month best before date, which we believe is more than enough to enjoy a 50g pack of tea. We also previously apologised for the oversight regarding the tea sent without a label and provided you with its correct best-before date.
Regarding returns, per our company policy, prepaid returns labels are reserved for items that arrive faulty or damaged. However, we did confirm that you are welcome to return the teas to us, and we would be more than happy to exchange them for packs with longer dates.
We would love to help you get this resolved, but we have not yet received a response to our last message. If you would still like to proceed with an exchange, please reach out to us directly at sales@theteamakers.co.uk so we can assist you further.
Many thanks,
Sam
The Tea Makers of London
delivered on time and well packaged
3. august 2026
Svar fra The Tea Makers of London
Hello, Joe
Thank you so much for your wonderful review! We are thrilled to hear that your order of Supreme Earl Grey arrived on time and in perfect condition. We hope you enjoy every cup, and we look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Good quality product and happy with the…
Good quality product and happy with the purchase as first time buyer
30. juli 2026
Svar fra The Tea Makers of London
Hello, Shrishti
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your first order and that you enjoyed the quality of our Jasmine Dragon Pearls.
It is always a pleasure introducing new tea lovers to our collection, and we hope watching the pearls unfurl added a special touch to your tea experience. We look forward to serving you again soon, happy brewing!
Many thanks,
Maddie
The Tea Makers of London
The quality of the teas is excellent
The quality of the teas is excellent. I have tried their loose tea and their teabags. It's good to know that the teabags are not bleached. And biogradeable. And are ideal for any occasion. My Son will not have any other teabag in his lunch flask. Our favourite tea is peppermint hibiscus bora bora. There is something for everyone.
31. juli 2026
Svar fra The Tea Makers of London
Hello, Angela
Thank you so much for this wonderful review! We are thrilled to hear that you and your family enjoy our teas so much, especially that your son takes them with his lunch each day! It is also great to know that our commitment to sustainability, with our unbleached, biodegradable teabags makes a difference for you.
We always strive to offer something special for everyone's taste, and knowing that our Peppermint and Hibiscus Bora Bora are favourites of yours, truly makes our day.
We look forward to serving you again soon, happy brewing!
Many thanks,
Maddie
The Tea Makers of London
The supposedly good quality Assam tea…
The supposedly good quality Assam tea wasn’t that good. The Assam tea produces unpleasant tannin and good quality black tea leaves don’t. Disappointed and it was not worth a tenner for 50g. This has put the company at a reputational risk for me and I’m not sure if I would ever purchase teas from them again.
29. september 2025
Svar fra The Tea Makers of London
Hello, Yui
Thank you for sharing your feedback with us. We sincerely apologise that the Assam tea did not meet your expectations and that you were disappointed with your purchase.
We completely understand your concerns. As fully oxidised teas, Assam teas are naturally known to be particularly high in tannins, which can sometimes produce a stronger or more astringent taste profile if the characteristics aren't what you typically enjoy. However, to help mellow this out and reduce the tannin levels, we recommend steeping the tea for a shorter duration during your next brew.
Your satisfaction is very important to us, and if you need any further support, please feel free to contact us directly at sales@theteamakers.co.uk.
Many thanks,
Maddie
The Tea Makers of London
Svar fra The Tea Makers of London
Hello, Chris
Thank you so much for your wonderful review! We are delighted to hear that you experienced prompt and efficient delivery. We hope you thoroughly enjoy your tea and look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Svar fra The Tea Makers of London
Hello, DiabeticYeti
Thank you so much for your lovely feedback! We are thrilled to hear that you love our products and had a great experience with our service. It means a lot to our team, and we look forward to serving you again soon, happy brewing!
Many thanks,
Maddie
The Tea Makers of London
Great product
29. juli 2026
Svar fra The Tea Makers of London
Hello, Catherine
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our tea. If you ever need any recommendations for your next brew, please do not hesitate to reach out!
Many thanks,
Maddie
The Tea Makers of London
Good speed, poor reward
I really like the speed of dispatch. The rewards system I find very confusing
28. juli 2026
Svar fra The Tea Makers of London
Hello, Diana K
Thank you for your feedback! We are so glad to hear that your order arrived quickly.
Regarding the rewards system, we completely understand that it can sometimes be tricky to navigate. You can easily view your current rewards balance right at checkout when placing an order. If you need any further clarification or have questions about how the programme works, please feel free to contact us at sales@theteamakers.co.uk, and we will be more than happy to help!
Many thanks,
Maddie
The Tea Makers of London
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