therugdecor.com Anmeldelser 

161
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Vis mer

Vurdert til 1 av 5 stjerner

Over 2 months in and still don’t have the rug. Slow responses from customer service. I’ve asked several times when expected delivery, where it’s being shipped from and still no answer.

Vurdert til 5 av 5 stjerner

I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Vis mer

Vurdert til 5 av 5 stjerner

We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

161 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 42 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(161)

34 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Processed the entire cost of the rug…

Processed the entire cost of the rug order to my card and never delivered. Ordered Jan 2 got refund in the past few days. You get no delivery info without pressing them then you get the run around while they’re using your money for their business in my experience.

Just received your reply. Too bad this site is worthless. Would you like to reveal our emails and timelines? So, then let’s focus on your complete lack of transparency with customers regarding their orders! Always stringing us along. The LAST one before YOU cancelled makes excuses because of INDIAN Holi festivities. B please.

1. januar 2026
Logoen til therugdecor.com

Svar fra therugdecor.com

Hi Sandra,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.

As mentioned on our website, all of our rugs are handmade to order, with a production timeline of approximately 30–60 days. We cannot start making the rug until we receive the full payment.

These are crafted from scratch by artisans, which is why they require this lead time.

We had also shared the expected shipping timeline with you during the process. Your order was completed within this timeframe; however, we understand that you chose to cancel at that stage. The rug is currently ready with us.

We always strive to maintain transparency and keep our customers informed throughout the process. If there’s anything further we can do to assist or resolve this for you, please feel free to reach out to us directly—we’d be happy to help.

Best regards,
Team The Rug Decor

Vurdert til 1 av 5 stjerner

Never arrived

31. desember 2025
Logoen til therugdecor.com

Svar fra therugdecor.com

Thank you for your feedback, and I’m really sorry for the inconvenience caused.

I wanted to let you know that your swatch was delivered on March 11th. It may have arrived shortly after your review, but if for any reason you still haven’t received it, please let me know — we’ll be happy to send a replacement right away.

Vurdert til 1 av 5 stjerner

The product was horrible and didn't…

The product was horrible and didn't work at all, just left a mess on the floor. Threw it in the garbage.

4. januar 2026
Logoen til therugdecor.com

Svar fra therugdecor.com

Thank you for your feedback, and I’m really sorry to hear about your experience. That’s definitely not the outcome we want for our customers.

Based on feedback like yours, we’ve since discontinued this product to ensure we maintain the quality standards we stand for.

We truly appreciate you bringing this to our attention. If you’re open to it, please reach out to us directly — we’d be happy to make this right for you.

Vurdert til 4 av 5 stjerner

So far so good but I’m still waiting…

So far so good but I’m still waiting for my rug. Will review after I get it.

19. desember 2025
Logoen til therugdecor.com

Svar fra therugdecor.com

We just wanted to check in and see if you’ve since received your rug. As our rugs are handmade to order, they do take some time to produce and deliver, but we always aim to keep everything on schedule.

Vurdert til 5 av 5 stjerner

Worth the Wait

While it took two months to receive our beautiful rug, Deepak at Rug Decor was very responsive when I reached out for a status update. The rug itself is stunning and well worth the wait. It's a slightly different color than pictured (it's hard to replicate color on screens), but we're very happy with it as it's gorgeous and goes well in our room. It is so soft under our toes and the quality is perfection.

7. oktober 2025
Vurdert til 5 av 5 stjerner

I like rug we purchased

I like rug we purchased, and delivery was easy & fast. I did have to purchase a rug pad to go underneath the rug as it is quite thin (we placed on top of hardwood floor). If going on top of carpet, it may not be necessary.

31. august 2025
Vurdert til 5 av 5 stjerner

Pleased!

We are very happy with the rug. The owner was very responsive to questions about the order status and time of delivery. He was great!

5. oktober 2025
Vurdert til 5 av 5 stjerner

Great quality, service and price

I ordered a 10 x 13 rug for my bedroom that needed to be made to order due to the size. Deepak was my customer service rep and did an amazing job keeping me informed on the lead time. My rug arrived in great condition and the quality and color is so beautiful. I ordered another for my living room. Thanks!

12. august 2025
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