Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Over 2 months in and still don’t have the rug. Slow responses from customer service. I’ve asked several times when expected delivery, where it’s being shipped from and still no answer.
I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Vis mer
We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
100 Ashley Dr S Suite 600, 33602, Tampa, USA
- info@therugdecor.com
- therugdecor.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 42 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The rug is beautiful
The rug is beautiful. The online ordering was easy to navigate. The rug came from India very quickly and was packaged in a way that kept it perfectly protected.
Worth the wait
Worth the wait. Love these rugs. The colors, the textures, the way there where shipped was amazing and they were so protected! Highly recommend.
On time and beautiful product!
Beautiful Rug & Stellar Customer Service
I am so happy with my rug purchase. The colors are vibrant, with a beautiful construction. I ran into an issue with my order and the customer service I received to sort it out was 10/10. They were kind and patient, and worked with me closely to resolve the issue. I will definitely purchase from them again.
Beautiful rug with great colors
Beautiful rug with great colors. Exactly as pictured.
quick delivery with quality products
Mostly a beautiful rug
Mostly a beautiful rug, just as described and viewed. Delivery was right on time!
3X5 rug
The rug is made well. One thing though, the color it was shown on the website was much lighter than the actual rug.
Beautiful Bespoke Quality Rug
Beautiful rug! Thank you! And it arrived perfectly. It did not require extra vacuuming and airing, as it was packaged so well. I’m feeling a bit bougie - as I know the rug is bespoke, having been made just for me. (Even though I know every rug is made specifically for each customer!) It’s excellent quality. The care and pride put into making it and sending it are appreciated! I’m going to order another rug from you!
I have not received my rug
I have not received my rug ordered on December 8, 2024. I was told by your customer support, rugs are "custom made" but 8 1/2 weeks is a long time. Customer support also said my rug should be finished last week and I would receive an email informing me of the shipment and delivery date early the week of February 3rd. No word yet. It's already been charged to my credit card. Beginning to believe this is an internet scam.
The rug is very good quality & colours…
The rug is very good quality & colours & design great. The only disappointing thing was that I had requested that the fringing to be removed from the two edges & it arrived with fringing. Client was not very pleased.
Unprofessional - No response from company order #6920
I placed an order #6920 on 11/26/2024. It has been 57 days. I have been trying to call the company and have reached out via email for several days and no answer/response. The caller actually disconnects. This is very unprofessional. I feel like I have been scammed out of $1200.
Gorgeous but late
The rug is gorgeous. It does pile but hopefully it will stop soon with frequent vacuuming, not a big deal. It’s soft and much more mellow in color than in pictures which actually worked great for our space. However, even though the rug was marked as “Ready to ship” it took 10 days for it to receive a shipping label and then another 10 to be delivered. Well wrapped
Very pleased with my rug
Very pleased with my rug, soft wool and beautiful dyes. I was able to select a size perfect for the space.
Very good service!
When I had an inquiry about my order, it was answered promptly, accurately and in a friendly manner. the reason for my giving 4 stars instead of 5 was that my rugs took quite a bit longer to arrive than I expected (that's what my inquiry was about). A "heads up" about that would have been nice to have.
I would purchase from them again
I ordered a custom made rug for our office, which I paid for up front, Though it took a little longer than I anticipated, my inquiries were always met with courteous and professional responses and when the rug arrived we were quite pleased with the quality, condition, design and correct specifications. They did a great job and we would order again.
The rug is beautiful
The rug is as beautiful as pictured. The pattern & colors are soft and there is a stripe running through that I wasn't expecting, but it shows that the rug is definitely hand made. Would recommend.
I LOVE my rug!!
I LOVE my rug!!! Even more beautiful in person. Plush, well made, gorgeous colors. Quick shipping. Very, very happy!!!!

Svar fra therugdecor.com
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