I am so glad I found this company. With our 250th birthday approaching I wanted to proudly show the names of my ancestors that fought in the American Revolutionary War. I had no issues with delivery t... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered two custom Patriot tees with a list of my fathers ancestors on one and my mothers on the other and I couldn't be more pleased! One had the wrong front on it however TRF replaced it promptly... Vis mer
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Order TRF59260296. Received one of four shirts. 3 weeks later still have not received the other shirts. The shirt I did receive is of extremely low quality. The graphics are poor and the cotton m... Vis mer
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I made an error with my order and customer service corrected it. I love my Decent of a Patriot custom shirt. Asked about my wife also getting one. Said they could custom design the figure and even off... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We are always working to add new and exciting products to our website, so be sure to check back regularly to see what's new. And if there's something you'd like to see us offer, please don't hesitate to get in touch – we'd love to hear from you! Thank you for choosing our website, and we look forward to serving you.
Kontaktopplysninger
1924 Meadowview Court, 75010, Carrollton, USA
- help@theredfirst.com
- theredfirst.com
3,5
Middels
1k anmeldelser
Har svart på 65 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
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Can't get any lower than a 1 star.
Can't get any lower than a 1 star.
Never received my order and was not able to leave a message due to a voice mail that was not set up.
They are now asking me to cancel my dispute with PayPal.Paypal has told me not to cancel.
They have never even given my order to the post office to deliver it. It has been stated that a label was created on December 17th and awaiting the item to be shipped. STILL waiting for my refund.
Now the seller is trying ,again to have me cancel the dispute. Seeing so many reviews with the exact same problem that I am encountered. I do not trust this company and feel that I need to file a complaint .
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
Thank you for your message, and we sincerely apologize for the inconvenience regarding your order.
After checking, it appears that your order was lost in transit due to an issue with USPS. We completely understand your frustration and truly apologize for this situation.
To resolve this, we can offer you two options:
Replacement: We can send a new item to you at no additional cost.
Refund: We can issue a full refund to your original payment method.
Since you have opened a PayPal dispute, we kindly ask that you close the case so that we can immediately process your requested replacement or refund.
Please contact us via help@theredfirst.com to confirm your preferred option, and we will handle it promptly.
We truly apologize again for the inconvenience and appreciate your understanding.
Best regards,
This is absolutely one of the shittiest…
This is absolutely one of the shittiest company's. I never received my order. I have tried to contact the company multiple times and it goes right to voicemail that has no mailbox set up. Hmmmm. When I track my order through uniuni it states the label has been created. When I contact their customer service they state they dont have the package from the company. Who is lying? I dont want to hear the bullshit of overwhelmed logistics companies and being backed up. I work for a delivery service that had no problems getting items delivered that were actually sent from companies. I can't even get my money back because they dont answer the contact us phone # provided!
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused. We’ve checked our records and could not locate an order under the name or information provided in this review.
To ensure we can assist you properly with a replacement or refund, please contact our Customer Service team via email at help@theredfirst.com.
This will allow us to locate your order and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding.
Best regards,
Way too expensive for what I got
The shirt was high quality and the print looked nice but the order took forever to arrive, way past the promised date, and the print has faded considerably. For the price, which was A LOT MORE THAN was expected, the print itself should have been much better. $50 for a t-shirt is VERY HIGH, but I believed in the cause so I paid it anyway hoping it would contribute to effort.
5. oktober 2025
Svar fra TheRedFirst.com
Thank you for your honest feedback. We sincerely apologize that your order did not meet your expectations in terms of delivery time and print quality. Your comments are very valuable to us, and we’ll make sure to review our production and shipping processes to improve for the future.
We truly appreciate your support and your belief in our cause, and we hope to provide a better experience for you next time.
Thank you again for taking the time to share your thoughts.
Best regards,
This is absolutely the worst company…
This is absolutely the worst company when it comes to communication. I ordered two shirts on the 11 of December that were personalized. It said would be delivered by Christmas. I reached out twice both time it said Uniuni shipping had it. I checked the tracking number for a solid week. Every time it said a label had been printed. Then I reach out to customer service again and they say that now I should receive my products at the end of December. I will never use this company again and will make sure all my colleagues and students in the large education organization I am in will never use them.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
We sincerely apologize for the frustration and disappointment you’ve experienced. Your order, placed on December 11th, unfortunately came just after the cut-off date for guaranteed Christmas delivery. During this peak season, carriers were experiencing widespread delays, which further impacted delivery times.
We have already contacted the carrier to push your order and are actively monitoring its progress. Please check your email, as our Customer Service team has reached out via help@theredfirst.com with the latest updates and tracking information.
We truly regret the inconvenience and appreciate your patience. We are committed to resolving this and ensuring your order reaches you as soon as possible.
Warm regards,
Never received my item.
Never received my item..
total scam website.
No one answers the phone…
No updates on shipment for over a week.. says it’s still waiting for item.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
We’re very sorry to hear about your experience and truly understand your frustration. Please rest assured that your order is on its way and is expected to be delivered before Christmas. We sincerely apologize for any delays and confusion regarding the tracking information.
If you have any questions or need help with your order, please contact us directly at help@theredfirst.com — we’ll make sure to assist you promptly and resolve any issues.
Thank you for your patience and understanding.
Best regards,
The Red First
Customer Service is excellent I ordered…
Customer Service is excellent I ordered 3 shirts was sent the wrong ones they replaced them with the right ones and let me keep the wrong ones. Also ordered a ornament later and it was awesome absolutely loved it.
1. oktober 2025
Svar fra TheRedFirst.com
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with your shirts and ornament. It was our pleasure to make things right and we truly appreciate your support.
Wishing you a fantastic holiday season! 🎄
Best regards,
The Red First
Good luck actually getting a package…
Buyer Beware: Good luck actually getting a package from them. Ordered over 15 days ago and it hasn’t even shipped, just a printed label when it clearly said on their website 3-4 days from when I ordered. That was 12/4. Don’t waste your time on emailing either because you’ll just get the same copy paste email template with your useless tracking number. Based on some other reviews I’m not hopeful once it even gets here for the amount of money I spent that it will be quality. Should have known this was as a cheap scam. Update the timeframes on the website if you’re not even going to get it shipped on time. Money wasted on a Christmas gift, overall disappointing experience.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
We’re very sorry to hear about your experience and truly understand your frustration. Please rest assured that your order is on its way and is expected to be delivered before Christmas. We sincerely apologize for any delays and confusion regarding the tracking information.
If you have any questions or need help with your order, please contact us directly at help@theredfirst.com — we’ll make sure to assist you promptly and resolve any issues.
Thank you for your patience and understanding.
Best regards,
The Red First
I ordered something back in October and…
I ordered something back in October and I still haven't gotten it and they won't write me back or anything.. I've sent them my confirmation email my tracking number screenshots of my order nothing
10. november 2025
Svar fra TheRedFirst.com
We sincerely apologize for this experience and for the delayed response. We completely understand how frustrating it is to wait for an order placed back in October without receiving it or getting timely updates.
Thank you for providing your confirmation email, tracking number, and screenshots — we truly appreciate your patience. After checking internally, we can see that the package was handled and shipped previously; however, the carrier was unable to complete the delivery successfully.
We are currently working directly with the shipping carrier to investigate what went wrong and to determine the best solution for you as quickly as possible. Our support team will reach out to you via email with an update once we receive confirmation from the carrier.
Again, we are very sorry for the inconvenience this has caused and appreciate your understanding while we resolve this matter.
order 3 weeks back
order 3 weeks back, has not shipped, will not repsond to emails, will be filing fraud charges against them
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
Hi Jerry,
Thank you for your message, and I sincerely apologize for the frustration and concern this situation has caused.
I want to reassure you that your order #TRF59238883 has already been fully produced and handed over to the carrier. The package is currently in transit, and due to the high volume of shipments during this peak season, tracking updates may be delayed.
Please note that we have already responded to your previous emails, so we kindly ask that you check your inbox (including spam/junk folders) at help@theredfirst.com for our messages. They include your tracking information:
USPS Tracking: 9400150206217418276504
Track here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400150206217418276504
While we are doing everything possible to ensure your package arrives before Christmas, we appreciate your patience during this busy period.
We truly apologize for any inconvenience and are closely monitoring your order to ensure it reaches you promptly.
Best regards,
The Red First
Company uses manipulative tactics
Do not buy from this company. They take your money and string you along with nonsense that your item is in transit. They either can’t fulfill orders, or just use the slowest and cheapest third party shipper. Item was ordered on 11/23 and received an email that item has shipped on 11/25(they printed a shipping label.) Item not received still in 22 days (approx 15 business days) since ordered. When reaching out to them via email, they send the same copy and pasted response that the item is in transit and that they understand my frustration, and that they continue to monitor my order etc…..The shipping policy listed on their website (below) is not accurate.
Transit, Handling & Order Cut Off Time
Generally, shipments are in transit for 3 – 7 days (Monday to Friday).
Order cut off time will be 02:00 PM Pacific Standard Time (Los Angeles)
Order handling time is 1 - 3 business days (Monday to Friday).
This company is not worth the trouble as they deceive and manipulate their customers when they know they will either not ship your item, or know you will not receive your item for months contrary to what the shipping policy listed on their website states
Please if you choose to respond to my review, acknowledge that i am right and that I did not receive the item that I ordered within the timeframe listed on your website instead of telling me the item is in transit and that understand my frustration
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
Hi Mark,
We're truly sorry for the frustration this situation has caused you. We understand how important it is to receive your Christmas ornament on time, and we apologize for the inconvenience and worry this delay has created.
We want to clarify that your order was shipped through an international carrier, and while the USPS page hasn’t updated since 11/24, the official carrier tracking (HUIGANWU) has continued updating daily and shows that your package is still in transit with no reported delays. International shipments are not always fully scanned by USPS until they arrive in the U.S., which is why the USPS page may appear inactive.
(https://t.17track.net/en#nums=9234690406135400167259)
We understand that this can feel confusing, and we’re sorry for any misunderstanding regarding the tracking information. Our team has been actively checking your tracking and providing updates to ensure you receive the most accurate information possible.
We also want to reassure you that your package is still expected to arrive before Christmas, based on the most recent carrier updates.
We’ve reached out to you privately as well so we can assist you directly and make sure everything is resolved to your satisfaction. We truly appreciate your patience, and we’re here to help until this is fully taken care of.
Warm regards,
The Red First
I am so grateful for Red First LLC …
I am so grateful for Red First LLC because their T-Shirts are high quality, but mostly because when I needed help with the shipment of my Christmas order, they responded kindly, quickly, and even sooner than I was originally told. I will definitely do busines with them again and HIGHLY recommend them! Thank you, Red First LLC! You are a great small business that delivers and is trustworthy.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’re happy with the quality of our T-shirts and that our team was able to assist you quickly with your Christmas order. Your kind words truly mean a lot to us — supporting small businesses like ours makes everything we do worthwhile.
We look forward to serving you again in the future and really appreciate you recommending us to others. Thanks again for your trust and support! 💛
— The Red First Team
My product took a long time to get to…
My product took a long time to get to me. I was getting ready to send an email wondering if you forgot about my order...then my order came.
10. november 2025
Svar fra TheRedFirst.com
Thank you for your feedback! We’re glad your order arrived, and we appreciate your patience. We’ll continue working to ensure faster processing and delivery in the future.
Warm regards,
Great products AND customer service
First of all, my husband LOVES his new Catfather hoodie. It's exactly what I hoped for, and just ordered 3 more for my family members (we are cat people). But even better is the customer service. Ms. Yuna is a champ and really makes me feel like a valued customer.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
Thank you so much for the 5-star review! We’re really happy to hear that your husband loves his Catfather hoodie — and we truly appreciate you coming back to order more for your family. That means a lot to us.
And thank you for your kind words about our customer service. We’re always here to help, and your support genuinely makes our day.
Thanks again for choosing The Red First!
Ornament not as pictured on Instagram
Ornament not as pictured on Instagram. Very cheap. Not worth the cost. Threw it away
10. november 2025
Svar fra TheRedFirst.com
We’re very sorry to hear about your concerns. We’ve checked your order and can confirm it was successfully delivered. We take all feedback seriously and want to ensure our customers feel confident with their purchases.
If there’s any specific issue with your order, please contact us directly at help@theredfirst.com so we can assist you promptly.
Thank you!
The time frame for delivery was longer…
The time frame for delivery was longer than expected. When I did reach out via email I did get a nice response and follow up tracking information but it didn't affect the length of time in transit.
This part could be my fault. I may not have read the description that said they were one dimension acrylic content. For the price I feel that they are pretty cheesy. I thought they would be three dimensional.
10. november 2025
Svar fra TheRedFirst.com
Thank you for your feedback. We’re sorry that the delivery took longer than expected and that the product wasn’t exactly what you anticipated. Your order has now been successfully delivered on Nov 28, 2025. We’ve also sent you an email with tracking updates and additional details—please check your inbox at help@redfirst.com.
We appreciate your patience and hope to continue improving your experience with us.
The Red First is a SHAM
The Red First is a SHAM. They claimed my package was “ successfully delivered”. I contacted them to let them know I never received it. They provided a tracking number and website. After checking with the post office, I discovered that neither the tracking number nor the website were legitimate. The Red First offered no assistance in tracking down the package. This company is a sham.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
Thank you for reaching out to us. Your order was processed and shipped to the address you provided, and according to USPS tracking, it has already been successfully delivered:
Tracking number: UUS5B74834253385208
Tracking link: https://www.uniuni.com/tracking/#tracking-detail?no=UUS5B74834253385208
Status: Your Parcel has been delivered. (Recipient's front door).
We kindly suggest you check around your mailbox, front door, or with neighbors in case the package was placed nearby. If you are still unable to locate it, please file a claim directly with carrier.
Once you receive a response from them, kindly forward it to us so we can review and assist you further.
We truly appreciate your cooperation and look forward to resolving this with you.
Request for invoice
I have been trying different ways to aquire an invoice for my merchandise. I was charged $103.20 on Oct. 5, 2025. But because I am not able to provide a shipping no. and there was no packing list in the package, I am unable to complete a request for an invoice. HOW DO PEOPLE GET AHOLD OF THIS COMPANY??
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
Thank you for reaching out to us.
We’re a bit surprised to hear this because we haven’t received any previous message or email from you regarding an invoice request. We always reply to customers, and we have already sent your invoice to this email address via our support system.
Could you please check your inbox and spam/junk folder to make sure you didn’t miss it?
If you still don’t see it, just let me know — I can resend the invoice to you right away.
We’re always here to help, and we hope you can reconsider your 1-star review once this is resolved.
Dissatisfied but resolved
I had to go through a lengthy back and forth to get a refund even though the return policy that was posted said 30 days and I met the requirements posted on their Instagram shop page. In my opinion the item I received was not giftable nor the quality I would expect for the price I paid. Their customer service eventually resolved this for me after I had to file reports & complaints and post a bad review. I only wish they spent more time solving my issue than nickle and diming me on a refund & begging me to edit and update my review which I am slightly doing now. I have removed the part about China scam but I am not sure if this is an actual American company or not.
23. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
We’re very sorry to hear about your concerns. We’ve checked your order and can confirm it was successfully delivered. We take all feedback seriously and want to ensure our customers feel confident with their purchases.
If there’s any specific issue with your order, please contact us directly at help@theredfirst.com so we can assist you promptly.
Thank you!
Poor customer service
I didn’t receive an item and when I contacted customer service, they wanted a picture of the shipping box that didn’t contain my item. I’d already thrown it out because I didn’t know I’d have to keep a box for the other items I did receive!! when I emailed them again to reply that I didn’t have the box. She just sent the same message asking for a picture of the box and we went through the same cycle several times. It’s very obvious that it’s used as an excuse not to actually have to deal with it. The quality of some of the items was decent and some were not great. For example I ordered an autographed photo and it is in the cheapest cardboard frame with a plastic cover. I will not order here again. And I certainly wouldn’t recommend it to anyone.
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
We’re very sorry to hear about your experience and truly apologize for the frustration.
We would love to make this right. Please contact us directly at help@theredfirst.com so we can resolve the missing item and any other concerns as quickly as possible.
Thank you for your patience and giving us the chance to assist.
BEWARE! You will never get a refund.
I’ve been trying since late September to get a refund. I ordered the Charlie Kirk red sweatshirt and the quality of the print was faded and it had a strong odor. I gave up calling because they don’t answer the phone. They respond in email about every couple of weeks. They sent me a replacement sweatshirt which had the same issue. I just want my money back and they refuse to do so. Beware that if you buy something and are not satisfied, you will never get a refund.
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra TheRedFirst.com
We’re truly sorry to hear about your continued frustration. Regarding the printing complaint, we already sent you a free replacement for your sweatshirt. After that, you mentioned the issue was about the odor, which is a normal printing smell and always disappears after washing.
We have been trying our best to assist you and resolve everything properly so you could be satisfied with your order. Please kindly check your email from help@theredfirst.com so we can continue supporting you directly.
We are always working to improve and make things right for our customers.
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