Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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My order was placed with personalized names. The order arrived and had the wrong name. I requested a refund the company wanted me to pay for shipping and expenses before they would consider a refund. Don’t purchase anything from Present Houses. Terrible company to work with.
I placed an order for an address book with The Present House Company on 8th February 2025, and I paid £57.75 at the time of purchase. To this day, my order still shows as unfulfilled, and I have not received the item.
I’ve written personally to the owner, Charlotte Levien, and attempted to contact the company through every possible channel—no response. There is no customer service, no updates, and no transparency.
This is completely unacceptable. I feel like I’ve been ignored and scammed. At the very least, I expect a full refund for the item I never received. I would strongly warn others not to order from The Present House Company until they demonstrate they can actually fulfill paid orders.
Placed an order and paid an extra £5.75 for delivery in 1-3 days. 8 days later I have no item and despite 3 emails, a Facebook message, an instagram message and a voicemail I’ve had no response from anyone.
I ordered a paperweight on the 23rd of December 2022. I paid £16.50 for the paperweight and £30 for shipping. The order was confirmed, my credit card was charged and I was given an order number.
I received an email on the 5th of January 2023 to say my order was "on the way" and given an Evri tracking number. However, the order never arrived. The EVRI site does not recognise the tracking number.
I emailed The Present House twice to ask what was happening with my order, on the 18th of January 2023 and the 23rd of January 2023. I never received any reply.
On the 29th of January 2023 I emailed to say it was clear they didn't intend to honour my order so I requested a full refund. Again no reply. I also submitted messages using their "Contact us" form on the website. No response to that either.
Emailed again on 3rd of February 2023 but again no reply. At this stage I am just going to have to report the transaction as fraud to my credit card company and hope they can reverse the transaction.
Worst online ordering experience ever.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
