Started using The Out for my security business, it was smooth and seamless, evening small issues were dealt with and sorted instantly making the whole hire process stressless. Will certainly use again... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic service. Easy booking process. Drop off was on time, professional and easy. Car was excellent, exactly as expected. Collection was also on time and hassle free. Thoroughly enjoyable experien... Vis mer
Selskapet har svart
Hired a Range Rover from this company. My experience was great! The quality of the car superb and the ability to have it dropped off / collected was super convenient. Also, to be able to do everythi... Vis mer
Selskapet har svart
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Kontaktopplysninger
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Storbritannia
- hello@theout.com
- theout.com
4,8
Enestående
2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra THE OUT
Thank you! We're so pleased you enjoyed the service and the vehicles and we hope to see you again soon!
My second time booking the defender 110…
My second time booking the defender 110 and it has been another great experience. Pick up and delivery was smooth and stress free, and deposit was refunded instantly after car was returned. Emails were promptly replied to and most importantly the cars were the newest models. Although price is on the higher side, you definitely get what you pay for. Will use again.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra THE OUT
Thanks so much for booking with us again! We're glad to hear everything went smoothly and that the Defender 110 delivered another great experience.
We appreciate your kind words, and look forward to the next time!
Very friendly staff and the rental is…
Very friendly staff and the rental is easy and smooth. The app is easy to use with a few steps than the transaction was completed.
29. juli 2025
Svar fra THE OUT
Thank you for the kind words! We're so pleased to hear the process felt smooth and the app made things easy.
Hope to see you again soon!
Amazing from start to end
Amazing from start to end!
Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice.
Only feedback: consider a lower deposit (5000 gbp) for full insurance cover. Also change name from “Level Shoes” to something else when sending text messages to customers. Including mineral water bottles in the car would be a nice touch.
28. juli 2025
Svar fra THE OUT
Thanks so much for the lovely review - we’re really glad to hear you enjoyed the service and the car. We appreciate your comments and hope to welcome you back again soon!
Just picked car up
Just picked car up. Perfect service by Prince Osei
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra THE OUT
Thanks for the kind words! We’ll be sure to pass on your appreciation to Prince Osei - glad everything went perfectly.
Enjoy the drive!
Great experience with The Out
Great experience with The Out, from delivering to collection, can’t fault it will be definitely using again. Thanks once again The Out.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra THE OUT
Thanks so much for the lovely review! We're really glad everything went smoothly from delivery to collection.
Looking forward to your next trip with us!
First class services…
From registering an account to delivery of a superior vehicle, pick up at our convenience… first class service way beyond the normal hire car service. Staff were friendly and helpful and I can thoroughly recommend this company.
24. juli 2025
Svar fra THE OUT
Thank you for the kind words! We're so pleased to hear the whole experience, from sign-up to return, stood out for all the right reasons. Great to know the team made a positive impression too.
Hope to welcome you back again soon!
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
Paper booked car for delivery post long flight from Dubai with wife, 6 year old and a 3 year old. Before taking off informed the company that the flight was going to land late, was informed I would have to pay £50 extra fee for late delivery…. Already expensive but fine.
Car NEVER turned up and there is no way to contact the company post 6pm. Nobody to call, chat on website doesn’t work. Now stranded at Heathrow. Totally terrible, don’t use them.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra THE OUT
Hi Nicholas,
Thank you for taking the time to share your feedback. We’re sorry to hear that things didn’t go as smoothly as expected after your flight.
We’ve looked into your booking and can see there was a request for a later delivery time. As this would have been outside our usual operating hours, an additional fee would have applied. It seems there was a miscommunication around confirming that change, so the delivery remained scheduled for 6pm.
Our driver arrived on time and waited until 7pm, in line with our policy. As we didn’t receive any contact during that time, they had to leave the site. We understand you tried to get in touch shortly after, and we appreciate how frustrating it must have been not to reach anyone. We do try to be as clear as possible that our customer support team is available between 9am and 5pm, and we know that limited hours can be challenging when travel plans change late in the day.
A full refund has been processed, and no charges have been applied to your booking. We do appreciate your feedback and will continue working to improve how we support customers when schedules shift unexpectedly.
Kind regards,
THE OUT
Amazing service
Amazing service, kept up to date regularly, the car was immaculate, delivery driver was friendly and very informative.
22. juli 2025
Svar fra THE OUT
Thanks for your kind words! We're so pleased everything went smoothly and that you found the car and service up to standard.
Looking forward to your next trip with us!
Exceptional Experience and service Every step of hiring our Range River to…
Every step of hiring our Range River to picking it up at the airport to returning it back to the airport was stress free and easy . We will definitely be using the out again and I highly recommend hiring a car through the out . Overall it was an exceptional experience and service .
21. juli 2025
Svar fra THE OUT
Thanks for the lovely review! We're so glad to hear everything from pick-up to return was smooth and stress-free.
We look forward to welcoming you back again soon!
Great experience
Great experience. Wonderful car - which was brand new. Great service from Sebastian and Arif - thank you both.
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra THE OUT
Thanks for the kind words! We're so pleased you had a great experience and enjoyed the brand-new car. We'll be sure to pass your thanks on to Sebastian and Arif!
The Out is the best!
The whole experience of booking through an app, receiving support and getting the car dropped off and picked up is extremely convenient and reliable. The cars themselves are fantastic to drive and well prepared and its a competitive price.
19. juli 2025
Svar fra THE OUT
Thanks so much for your review! We're really glad you found the whole experience convenient and reliable - and that you enjoyed the car too.
Looking forward to your next trip with us!
Land Rover Defender 130 for 10 days from Heathrow
Excellent Car. Delivered and picked up on time. Good communication.
11. juli 2025
Svar fra THE OUT
Thanks for the great feedback! We're so pleased you enjoyed the Defender 130 and that everything went smoothly from Heathrow.
Hope to see you again soon!
Svar fra THE OUT
Thanks for the kind words! We're glad you enjoyed the vehicle and that everything ran on schedule - hope to welcome you back again soon!
Everything was executed as planned. Plus the customer service is highly responsive.
Everything was executed as planned and the customer service was exceptionally responsive.
11. juli 2025
Svar fra THE OUT
Thanks for the great feedback! We’re really pleased everything went smoothly and that the team could assist quickly - hope to see you again soon!
Can't fault the expeirence
Bit pricy, but can't fault the experience. Delivery and collection were both great and made my life much easier. Came with the specific car seats we needed. New model car that arrived very clean. Would use again.
18. juli 2025
Svar fra THE OUT
Thanks for the honest feedback! We're glad the delivery, collection, and car setup made things easier for you, and it's great to hear the seats and clean, new model met expectations.
We look forward to next time!
Svar fra THE OUT
Thanks for your review! Great to hear everything ran smoothly, from punctual delivery to a clean, fueled-up car.
We hope to see you again soon!
Not that good
Not that good
Because I rent last year many times
This year one time but
Still not back the 5000
14. juli 2025
Svar fra THE OUT
Thank you for taking the time to leave us a review, and for hiring with us so many times - we really appreciate your continued support. We're sorry to hear this experience didn’t quite match your previous ones.
Regarding the deposit, it was released on our side shortly after your rental ended. However, depending on your card issuer, it can sometimes take up to 10 working days (though usually sooner) to appear back in your account.
If you need any proof of the release or transaction details to share with your card issuer, our support team will be happy to help. We hope to welcome you back again soon!
Very patient and helpful team
Overall pleasant, efficient and polished experience with THE OUT. Presented with my overseas drivers' licence, the team (especially Salma and Roan) were very patient in helping me through the licence vetting process, which was much appreciated!
5. juli 2025
Svar fra THE OUT
Thanks for your kind words! We're so pleased to hear everything went smoothly and that Salma and Roan were able to support you through the process.
Hope to welcome you back again soon!
Should call the company "The Return" because I'll be back, A1 experience!
From start to finish, the process was seamless.
I knew what was going on, who was delivering, who was collecting. The support teams responded within minutes of my email when I had a query. The pick up was simple as was the drop off.
AND THATS BEFORE WE DISCUSS THE CAR! Which was, superb! Can't fault it at all, loved every single part of it.
8. juli 2025
Svar fra THE OUT
We love to hear this - thanks so much for the brilliant review! Delighted to hear everything went smoothly and that the car lived up to expectations.
We’ll be ready when you return!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.