Pen & Emma go above and beyond with every floral request. I ordered a birthday bouquet and funeral arrangement this week and both were beautiful. Thank you!
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We just wanted to say a huge thank you to Pen and Emma for the beautiful flowers arranged for our daughter, Ellie’s wedding at the weekend. They were absolutely stunning and exceeded all our expectati... Vis mer
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The first time I visited the Secret Garden I instantly felt Pen had an artistic eye and a wonderful talent for interpreting your requests and so it goes on I’m never disappointed ! Many friends have... Vis mer
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My friends and I thought the flowers were elegant and beautiful. Pen was delightful. The arrangement turned out smaller than I was aiming for my friend father memorial. The pricing was fair, so ne... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Secret Garden Florist in Beaconsfield, is a beautiful lifestyle florist that is run by Pernille and her daughter Emma that specialises in bouquets, weddings, funerals and tablescapes. We also offer vases, pots and plants. We deliver locally, including Beaconsfield, Amersham, Marlow, Bourne End, High Wycombe and Loudwater as well as Gerrards Cross, Fulmer and Farnham Common. On top of this we also offer next day nationwide delivery. We love creating bespoke bouquets to ensure that the character and desires of the recipient are portrayed through the bouquet as well as having a vast range of in season bouquets on our website.
Kontaktopplysninger
Beacons Court, Ledborough Gate, HP9 2DQ, Beaconsfield, Storbritannia
- 07970948277
- pernille@theonlinesecretgarden.com
- theonlinesecretgarden.com
4,6
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Beautiful flowers and outstanding…
Beautiful flowers and outstanding friendly service. Would definintely use again and highly recommend!
30. juli 2026
Svar fra The Secret Garden
Hello Pure Couture, thank you so much for your kind review. We are very glad to hear that you liked your flowers. It means the world to us. Best wishes, Pen and Emma
Amazing flowers,service and price would…
Amazing flowers,service and price would highly recommend.
27. juli 2026
Svar fra The Secret Garden
Dear Selena,
Thank you so much for your kind review. We are very happy to hear that you very pleased with the flowers we delivered yesterday.
Best wishes,
Pen and Emma
Pen & Emma go above and beyond with…
Pen & Emma go above and beyond with every floral request. I ordered a birthday bouquet and funeral arrangement this week and both were beautiful. Thank you!
22. juli 2026
Svar fra The Secret Garden
Dear Sharon, thank you so much for taking the time to give us a 5 star review. It means the world to us. We are so glad to hear that you were happy with both arrangements we made for you this week. Best wishes, Pen and Emma
Svar fra The Secret Garden
Dear Graeme,
Thank you so much for your 5-star review, it means the world to us. And we are very happy to hear that you liked your flowers 🌺
Best wishes and thanks again,
Pen and Emma
Svar fra The Secret Garden
Dear Jane,
Thank you so much for your kind review. We look forward to creating your wedding flowers in August.
Kind regards,
Pen and Emma
Just stunning
We just wanted to say a huge thank you to Pen and Emma for the beautiful flowers arranged for our daughter, Ellie’s wedding at the weekend. They were absolutely stunning and exceeded all our expectations. The bouquets and arrangements were perfect and really helped bring the whole day together. So many guests commented on how lovely the flowers were, and we truly appreciated your creativity, professionalism, and attention to detail throughout. We wouldn’t hesitate to recommend you and are so grateful for the part you played in making the day so special. Jen and Russ
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Secret Garden
Dear Jen,
Thank you for taking the time to post a review, we are so glad to hear that you were all happy with the flowers we created for Ellie’s wedding. We loved working with you guys 💕
Always beautiful flowers often at short…
Always beautiful flowers often at short notice!
8. mars 2026
Svar fra The Secret Garden
Dear Dawn,
Many thanks for taking the time to give us a 5-star review, it means the world to us and are so glad that you continually like our flowers.
Hope to see you soon again.
Pen and Emma x
Best florist in the Beaconsfield area
Have been using the Secret Garden for many years. They produce the most amazing bouquets always loved by my partner. Able to make at short notice (e.g. when I have forgotten :-)) and offer flexible delivery at a time to suit you.
12. mai 2026
Svar fra The Secret Garden
Thank you so much for taking the time to send us a review. It always brings a smile to our faces when we hear that our customers are happy with our flowers and service. We hope to see you back soon. Best wishes Emma and Pen x
The wreath was beautiful and the…
The wreath was beautiful and the florist sent me photos prior to delivery.
I was so happy with the chosen flowers and so pleased I did my research.
Thank you.
23. april 2026
Svar fra The Secret Garden
Dear Andrea,
Thank you so much for taking the time to review us. We are very happy to hear that you were happy with your wreath and the flowers we chose. It means the world to us. Thank you. Best wishes, Pen
Funeral flowers
Funeral flowers
Awful. Roses were wilted, the bow was cheap and wasn’t even a bow! Actual volume of flowers for £80 was shameful.
Given 1 star as they managed to get the flowers to the place on time.
Won’t ever be using again.
15 April: Thank you for your response on the Trust pilot review I left:
While we acknowledge your explanation, we remain very disappointed with both the quality and presentation of the flowers provided. Given the significance of a funeral, we expected a far higher standard than what was delivered. The condition of the roses and the overall arrangement did not reflect what we would consider appropriate or respectful for the occasion.
We understand that handling after delivery may be outside of your control; however, the flowers appeared to be of poor quality upon arrival, which is ultimately what we are judging our experience on. Other tributes delivered by the funeral home were not in that condition. Similarly, while no specific bow was requested, the finishing detail felt minimal and did not meet expectations for a tribute of this nature.
We also feel that the value for money was not reflected in the final arrangement, particularly given the £80 cost. Based on what was received, we do not feel this represented a full or substantial tribute.
We appreciate your apology, but unfortunately this experience has left us dissatisfied, especially considering the importance of the occasion.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Secret Garden
We are very sorry to read your review and to hear that you were unhappy with the flowers provided, particularly given the sensitive nature of the occasion.
We would like to reassure you that all of our funeral flowers are prepared fresh on the morning of delivery. The roses were in good condition when they left us. Once the flowers are delivered to the funeral director, we unfortunately have no control over how they are stored or handled. We understand they may have been placed outside, which could have affected their appearance.
In relation to the bow, no specific request was made at the time of ordering, so we used our professional judgement to include a simple ribbon detail that we felt was appropriate for the tribute.
Regarding the size and value, the arrangement was created in line with the £80 budget and designed to be a full and respectful tribute. We also discussed different options over the phone, including that a sheath can be taken home afterwards, while a wreath can provide a more substantial display for a similar price.
We are genuinely sorry that the arrangement did not meet your expectations. This is not the experience we want any of our customers to have, especially at such a difficult time.
Kind Regards,
The Secret Garden Florist
Fantastic prompt service and stunning…
Fantastic prompt service and stunning flowers my Wife was very happy
30. januar 2026
Svar fra The Secret Garden
Dear Gary, thank you so much for your 5 star review, it means the world to us. We are very pleased to hear that your wife loved her flowers. Hope to see you back soon. Pen & Emma
Svar fra The Secret Garden
Dear Rachel,
Many thanks for your 5 star review, it means the world to us, to hear that you were happy with the flowers we delivered to your friend. Best wishes, Pen & Emma
Easy & secure ordering from USA!
Such a wonderful shopping experience! Penn helped me order a gorgeous Christmas wreath with twinkle lights for a gift. Called & ordered from the US. FULL & FRESH greens & berries with a large red bow- smelled so festive & looked divine! Thank you!
12. desember 2025
Svar fra The Secret Garden
Thank you so so much for your review, I am so glad that you were happy with your Christmas Wreath. Every review means the world to us. Pen x
I called the Secret Garden with an…
I called the Secret Garden with an order I needed quickly and it was no problem at all. And received a lovely wreath of flowers with options given. Would use again. Vanessa
8. september 2025
Svar fra The Secret Garden
Dear Vanessa,
Many thanks for your 5 star review. It means a lot to us to get happy customer feedback.
Best wishes,
Pen
Amazing as always!
5. september 2025
Svar fra The Secret Garden
Dear Nickie, thank you for your 5 star review, it means a lot to us xxx
Communication is great
Communication is great! Easy to explain what I’d like and reassurance that arrangement will be delivered as scheduled.
23. april 2025
Svar fra The Secret Garden
Dear Verne, thank younger your kind words and for taking the time to review The Secret Garden, It always makes us happy to receive such a positive review. I hope the recipient was very happy with the flowers.
Best wishes,
Pen
Mother’s Day Bouquet
The best bouquet I’ve received for Mother’s Day-stunning flowers as always.
30. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Secret Garden
Hi Tara,
Many thanks for your 5-star review, it means a lot to us! So glad to hear that you were happy with your Mother's Day flowers.
Best wishes,
Pen
Svar fra The Secret Garden
Hi Carey,
It means the world to us to receive a 5-star review, so thank you very much> we are very happy to hear that you were happy with the flowers and our service.
Best wishes,
Pen
The most beautiful flowers
24. desember 2024
Svar fra The Secret Garden
Hi Jane,
Thank you so much for your kind words, we are very happy to hear that you were happy with your flowers, and than you for taking the time to write a review.
Best wishes,
Pen
Beautiful cyclamen and pots fantastic…
Beautiful cyclamen and pots fantastic service and delivery
23. desember 2024
Svar fra The Secret Garden
Thank you so much for taking the time to post a review, it always means a lot to us to hear that our customers are satisfied.
Best wishes,
Pen
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