Order issues but ultimately made right
There was an issue with my order missing some out of stock items with no refund given, and I had trouble contacting the company about it (my emails went unanswered for almost 2 weeks until I left a negative review here). After that, I got a response pretty much instantly and they claimed my experience was out of the norm. The were very generous in making it right. I hope they will improve their customer support process & contact options, to allow for reliable communication. In saying that, the rest of the order process was fine, my order arrived fast and carefully packed, shipping was very reasonable, and they seem to offer a bigger variety/rarer items than other similar stores. I would feel comfortable recommending others to order from them knowing they are at least very responsive to negative reviews if there is an issue. I'd guess most orders go through without issues at all.




