I’m been selling with this company for many years. This company is totally scam they don’t know how to tell the authenticity. They rejected same items one time and approved them next time. There is no... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... Vis mer
Selskapet har svart
The support is nice, fast responses. They were in touch with me thru whatsapp during the whole time. All the products looked exactly like the pictures - 10/10 satisfaction with the product. Everything... Vis mer
Selskapet har svart
Imagine you bid and spend time and energy to get an approval from the seller. The price then becomes available for everyone to buy!! What a terrible and idiotic policy. I placed a bid on an it... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Kontaktopplysninger
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, USA
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4,2
Bra
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast response.
1. mai 2026
Svar fra The Luxury Closet
Dear Mauricio,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Excellent Communication and support
Excellent Communication and support
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Svar fra The Luxury Closet
Dear Jessica,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great experience but harsh custom taxes
The support is nice, fast responses. They were in touch with me thru whatsapp during the whole time. All the products looked exactly like the pictures - 10/10 satisfaction with the product. Everything that was listed as included, came. The packaging was good, the product came safely. No issues with the delivery - fast shipping, came exactly at the promised delivery date. The customs duties are a bit high tho - for 92€ shoes I paid 40€ duties which is a bit crazy. And for the next pair on 200€ shoes i was charged 67€ customs taxes. Would be nice if they do something about that in the future.
6. mai 2026
Svar fra The Luxury Closet
Dear Gergana,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Svar fra The Luxury Closet
Dear Jennifer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Beautiful second hand designer bags
Beautiful bags. Real pictures. Prompt delivery of beautifully presented parcels. Very happy with TLC.
6. mai 2026
Svar fra The Luxury Closet
Dear Nishaan,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Imagine you bid and spend time and…
Imagine you bid and spend time and energy to get an approval from the seller. The price then becomes available for everyone to buy!! What a terrible and idiotic policy.
I placed a bid on an item, and it was approved at 4 AM my time; by the time I woke up and checked, it was already sold to someone else at my price! Never selling nor buying from this website again!!
UPDATE:
Following my review, I received a call from Harsh, an LC Customer Service representative, who was very attentive and took the time to listen to my proposal on improving the way individual offers are presented on the website. He informed me that my feedback would be escalated to management, and promised to get back to me within 24 hours — which he did.
I truly appreciate this gesture. It shows that this business genuinely cares about its customers, and the overall customer experience. For that reason, I am giving them a higher rating.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Luxury Closet
Dear Dana,
Thank you for updating your review — we’re glad we were able to enhance your experience.
Your feedback was valid and helped highlight an important gap in the experience. We’re glad Harsh from the team was able to connect with you and assist.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The product was perfect and delivered…
The product was perfect and delivered quickly. However I was disappointed that I had to pay $80 for import fees to DHL
5. mai 2026
Svar fra The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The item was like new as per…
The item was like new as per description. Record time on delivery.
1. mai 2026
Svar fra The Luxury Closet
Dear Raquel,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Svar fra The Luxury Closet
Dear Paulina,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great customer service
4. mai 2026
Svar fra The Luxury Closet
Dear Kattia,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
It’s a reliable online retailer of pre…
It’s a reliable online retailer of pre loved luxury items and I had a very smooth experience with purchasing and returning pieces that didn’t fit. If you are into vintage or pre loved fashion, this is good place to shop.
3. mai 2026
Svar fra The Luxury Closet
Dear Marina,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Extremely satisfied with the product…
Extremely satisfied with the product and services
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Luxury Closet
Dear Bhaskar,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Svar fra The Luxury Closet
Dear Denia,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
De pijpen van de broek zat een plint…
De pijpen van de broek zat een plint waardoor de pijpen wel 10 cm te kort waren. Toen ik de omslag eruit had gehaald was de lengte normaal.
2. mai 2026
My experience with this company has…
My experience with this company has been one of the most stressful and disappointing customer experiences I’ve had in Dubai.
I entrusted them with one of my designer items, expecting professional handling and transparency. Instead, I spent the last 3 months dealing with delays, poor communication, missing item accessories, and repeated follow ups just to recover my item in the condition it was originally delivered.
After multiple failed attempts to resolve the situation fairly, I felt pressured to accept approximately 50% of the item’s value simply because I was exhausted from dealing with the ongoing issues and wanted to bring this matter to an end.
I was then told that my payout would be processed on Wednesday. Wednesday passed, then Thursday, and no payment was received. I later received a call saying there were “system issues” with processing the payment. By Friday, I had to follow up again myself because the funds still had not reached my account.
During one phone conversation, I was told that if I removed my Google review, my payout could be increased. I found that deeply concerning and inappropriate.
When I requested proof of payment, I was sent what appeared to be payment details or a payment instruction, not actual confirmation that the funds had been released or received in my bank account.
My experience was extremely disappointing, and I hope the company seriously improves how it handles client property, communication, and payment transparency.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Totally scam
I’m been selling with this company for many years. This company is totally scam they don’t know how to tell the authenticity. They rejected same items one time and approved them next time. There is no Standard Operating Procedure. Only depends on the quality conctroller’s mood. And customer service is slight over this matter again and again. No one really care if they are selling the authentic items or not.
1. april 2026
Anmeldelse skrevet uten oppfordring
I sold my bag with The luxury closet
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Luxury Closet
Dear Tayne,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Best for reselling good and buying
Best for reselling good and buying
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Luxury Closet
Dear Poriya,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Truly Commendable!
Truly Commendable!
The bag was beautiful packed and shipped fast.
It is as good as new bag I'm glad I saved a lot despite paying the duties
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Luxury Closet
Dear Hamed,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
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