The ICONIC Anmeldelser 

Usually no problems but still waiting for a refund on an item that was in the same bag as the one they HAVE refunded. Doesn't make sense. Tried contacting three times. Making a formal complaint if I don't get a response this time. Disappointing to read so many negative reviews on here.
NB Within an hour of original posting, The Iconic processed the return - no apology but at least it's been sorted! Funny that...

The iconic are the best for online shopping, they ship products within hours of the order and I'm always happy with the product. I'll definitely be a long term customer. They're the most reliable online clothing retailer in Aus with the best range.

I ordered a pair of heels from the iconic and tried one on to see if it fitted which it did so I did not try the other one on. When I went to wear the heels they were different and the design was faulty! I spoke to Jaimie on the chatbot to which I have received no support for this faulty item and a refusal of a refund! I have never known a company not to issue a refund when they have shipped out a fault item, awful service. I will not be ordering from them again.

Wished I'd read the reviews first!
I ordered from iconic for the first time after many of my friends have ordered without issues.
Seems it's not just bad luck for me that many others seem to have the same issues.
I placed my order in November received all items except a pair of board shorts that were not in any way what I ordered. As per policy I sent them back the same day for an exchange for the ones I actually ordered and have heard nothing! I have followed up a few times and each time I just receive the same automatic email. I need them by the 18th of December for a Christmas holiday and they were for my son for Christmas. I'm extremely disappointed and upset with the service provided and I will be making sure to let friends and family know not to place orders anymore. Have not doubt I will be taking this further should I not receive my item by Christmas and hopefully the ACCC will have better luck than me. Oh and just to add the shorts I sent back were received by Iconic on the 21st November yet I have still not received the ones I ordered.

Was recommended the Iconic was good to buy from. Could not be further from the truth.
Items not shipped, zero customer support other than thier terrible chat bot with zero ability to change anything. Staff replies are copy/paste replies the same as the chat bot. Giving up with Iconic support and having my bank refund the process.

Do not bother with Iconic refunds - Have your bank process it. Every time this happens Iconic have to foot the bill to the bank!

I used the love The Iconic. It was an amazing service, amazing range and my absolute go to. I'm not sure what's happened, but they're now absolutely shocking. Impossible to get hold of when you need customer service after their system triggered a return address the same as pick up for me return. When I finally got that resolved, the exchange part of the order has not been sent almost a month later. I'm still trying to get hold of them after multiple attempts via their terrible chat bot and non existent email.

Absolutely terrible,they sent the wrong item ,so customer sent if back paying express post out of own pocket to get items back quickly and sort problem out ,then had to send multiple emails over weeks only to be told that they haven't received it ,(they must have)this happened on before Christmas and it's now Jan and have recently been sent a message saying if I didn't get back to them they would say issue was resolved (I have been in constant emails with 3-4 different people every few days )any way I have now purchased nothing and might as well have burnt my money, please stay away from this company!

Ordered some items, was charged and then refunded some days later without explanation. I supposed I'm lucky that I got my money back. The items I ordered are still on their website for sale.

Shopped an item I have been wanting for months during a sale. It arrived in the wrong size. When I checked out my size was still in stock.
I reached out to customer service to request a resolution. They told me my size is out of stock so the only resolution they can offer is for me to send the item back as per their returns policy. Where did I ask for a return and not a resolution for the company’s error? Why is the company’s fault procedure the same as returns?
Do not shop here, there are so many brands that go out of their way to do RIGHT by customers and will not put you out of YOUR way because of THEIR mistake.
Was going to go iconic for holiday shopping, after this experience I’d avoid at all cost

I have been a customer for several years without issue but my last experience has been shocking. Placed an order a week later a label has been created by au post but they say they have not received the order- contact the iconic and get a bot, copy and paste response. 3 weeks has past and none of my emails have been answered??? no package no refund- please avoid at all costs

I am utterly disgusted with my recent experience with The Iconic. I ordered five kids' toys several weeks ago. Not only did my order arrive significantly delayed, but when it finally turned up, two of the items were missing.

Since then, I've been stuck in an endless loop of frustration with their incompetent online chat system. For the past three days, I’ve been going in circles, explaining the issue repeatedly, and requesting a refund for the missing items—only to be ignored.

I even provided photographic evidence of the contents of the package alongside the shipping label, clearly showing the weight of the items that did arrive. Despite this, my refund requests for the missing items have been blatantly disregarded.

This experience has been a nightmare. The Iconic has failed at every step—delayed delivery, incomplete shipment, and absolutely abysmal customer service. If you value your time, money, and sanity, I strongly advise shopping elsewhere.

How frustrating it is when you can get I. Contact with a real person!! I hate talking to computers they don’t solve the issue! Have a proper customer service centre, if you need to change an order before delivery we should have someone to speak to! This is so frustrating, I won’t be purchasing from this site ever again!

Great choice and website but payment method is so complicated. I don’t want to go to PayPal and add a card that doesn’t save just to pay for my order. Why make things so complicated.

“I ordered a few items a few days ago, and it seems like the order is either lost or stuck somewhere. The customer service is absolutely useless—no one ever replies or calls back. I’ve been demanding a refund, but it feels like I’m talking to a wall. This experience has been extremely frustrating, and I would not recommend this company to anyone.”

Absolute waste of my time. Purchased a bulk order for urgent Same day delivery. Paid the extra. The Iconic have blamed the shipping company who claim they never received the order. Customer service chat is a joke. Shop elsewhere people. Still not received and no tracking available. SCAMMERS!!!

I bought 9 pair of TH underwear and they all ripping off after not even 2 years of rotating 9 underwears. All customers should know what a s#!tty product is TI offering! I even noticed some holes on one product straight after the purchase but their team member said that because it is one of the 3 he can't do anything. Anyway I just warn people. Some of my older underwear last more than 5 year. Bad customer service and bad products quality.

I would give them a zero if I could.

I ordered one pair of sneakers, after weeks of chasing this I’m told they have been lost in transit. They offer a refund or a voucher and I order a second replacement pair.

The same thing has happened with the second pair, after weeks of me trying to contact NZ post and AU post I’m given no update. I’ve now just had a email from the Iconic saying I need to wait 3 months to see if they turn up. I’m given a complete brush off and “thanks for my patients”. I’ve never in my life had such awful customer service.

I’m currently online making a formal complaint to the AU commerce commission.

Don not order if you want your delivery fulfilled, and do not expect good customer service from Laine at the iconic.

I ordered a coffee mug. I accidentally went back and ordered it again. I had one plan to give to my grandson. The second one I mistakenly ordered and the company was contacted. I asked if I could return it and get a refund. They said they would get back in touch with me. I haven’t heard a word. I read all of these reviews and I sure wish I would have read them before I ordered the item. I think I will probably be stuck with a coffee mug that doesn’t pertain to anybody. Just my luck. Somebody to sue these bastards.

TERRIBLE CUSTOMER SERVICE

I placed an order with them last night and within 5 minutes (maybe less) , I contacted them to ask them to cancel my order as I needed to make some changes. I had no one to talk to but a bot but it said that it prioritizes cancellation requests. This korning I got a message from their team saying that my request was declined as they alreqdy packed my order. SERIOUSLY? I find that so hard to believe. Then I also got a message asking me to rate their service. I tried to use the link but it said I could no longer rate them as the ticket has already been closed. That is so effin convenient. They are using ZENDESK. With it, you can easily configure the system so it allows customer to rate you even afterba ticket was closed. Heck, it is so flexible that you can even ask fo customer rating for every interaction with a customer. Since they have set up their system in such a way that feedback is jo longer possibpe after a ticket was closed just shows that they dont care ajout getting feedback at all! Maybe because they know their service is terrible!

Terrible quality, the reason you seem to get good prices is because the items look like factory rejects. I bought airforces from here and had to buy new ones then return THREE SEPERATE TIMES because they were all defective, had creases, were poorly shipped or looked like they had been sitting on a shelf for a month with something heavy on them. HORRENDOUS service, don't take accountability for anything, just automated responses and nothing to fix the issue. I would avoid this website like the plague had i know how terrible it is. They stuffed me around for over a month and still are to this day. Better off paying even a slight fraction of the price more just to have peace of mind that you are getting something that is quality.