The ICONIC Anmeldelser 

I’m really shocked at all the bad reviews on here, I absolutely love the iconic! I would choose to do all my online shopping here if I could, their shipping and returns are just so easy, I’ve always had a great experience with customer service and they do great sales. Love them!

I have been a long time customer of Iconic but have not received a response from Support in months after regular attempts to contact. They sent the wrong shakes and I just want to replace them...

Spent 90 minutes on the website shopping and trying to pay using ultimate gift cards. Iconic does not allow split payments. Total waste of time. Support left me when I still needed help.

i con ick
dont pay extra for delivery
its a con

The website is slow and lags, it just puts you off shopping or even browsing and no it’s not my internet or devices as I’ve tried multiple options and it’s just SLOW

Never pay for delivery. I put in the right address which was a parcel locker at my local post office.

Their courier said the address was wrong and disappeared. When I chatted to a customer rep, Arnold, he said that that courier doesn’t deliver to parcel lockers and apologised.

I paid 15 bucks extra to get it that day and Arnold said he’d get back to me and never got back to me and my subsequent efforts to get a refund or to locate my item were simply ignored.

Their working hours are on at the moment and they’ve just ignored me.

Even when they admitted fault they still don’t help. I’ll never use their service again. You may get your item or you may not. And when you don’t they don’t bother to help you at all.

So I’m out of pocket and I don’t have my item that I paid extra to get on a specific day. Now I won’t get it at all or for days after. Don’t take the chance. Their customer service sound like bots and just say weak, fake things and it’s clear they don’t care about their customers.

Tried to purchase a tote bag for a gift, allowed 2 weeks for it to arrive. I was sent the incorrect item THREE times. Yes, the exchanges were prompt, however at the end of 2 weeks I had no tote bag. I gave up and asked for a refund. Was absolutely furious to see that not one person managed to identify that the bag I received (a small handbag of the same brand) was the same as the one they resent me THREE times. Idiots.

Received the completely wrong item - size 6 pink and red dress instead of size 12 white pants….i followed the directions and sent back on the 21st Feb 2025. It’s now the 12th March. Aus post have lost item and all the iconic can say is I have to wait 15 business days. Item is clearly lost. It was there mistake how can you mix up the items that badly! Good customer service would of sent out the correct item once they received the aus post notification but it seems the iconic don’t have a clue what that is.

"I've been using Iconic for over 8 years now, and I've never had an issue with any of my purchases. All the products are genuine, and there’s a wide variety of options to choose from. You can find top-quality brands at amazing discounts, whether you're looking for budget-friendly or high-end items.

The fast shipping and free returns are huge perks, and I truly love shopping on Iconic. Highly recommend it to anyone looking for a great online shopping experience!"

Bought shoes - they sent two different sizes. I returned, been a month and still waiting on response. Out of pocket and no shoes. Bought another pair in another transaction - same thing, they sent two different sizes for the one pair. I would not shop from them unless prepared to do your money. Wish I had of read the other reviews first.

I ordered an item and the incorrect size was sent. I asked about this and they told me I had in fact ordered the incorrect size: I have a confirmation email to say I had the correct size ordered. I placed an exchange and received the same incorrect size. They again had the cheek to say I’d ordered the incorrect size again. I’ve contacted customer services who have continued to gaslight me and have offered no advice apart from send it back. I have asked again and again to speak to a manager with no avail. Never again. Be warned they are as bad as all these reviews

The customer service is disgusting. I purchased an expensive skirt that clearly has a manufacturing fault. They were not interested in assisting me with a credit and instead sent me legal jargon as to why they were NOT obligated to accept my return. Even though it still has tags and in original condition. Then advised that if I wished to take things further I could aquire legal representation. OMG.....Very intimidating response from Customer service. As a long time customer, this experience has changed my mind about ever purchasing from them again.

Appalling!!! Ordered clothing for my children for Xmas, they sent it to an old address, contacted immediately to get it redirected (under a minute) to be told, it can't be redirected. Still waiting at 11 Feb. No customer support, cannot get anyone to address this, no refund option and no delivery. You have to sit on a chat bot for ages, with no resolution, just 'we will look into it' then no response..... NEVER would I use this site again.

Double charge GST. The iconic charges NZ customers GST on top of AU GST. They show the full AU price plus exchange rate on their site then charge full NZ GST on top. Purchases from NZ do not have to pay AU GST so in effect they are charging NZ people 10% more. But elsewhere and don’t be ripped off.

Pathetic excuse for customer service and the company ate rip off merchants.

I purchased several Samsonite bags at a discount on sale. Paid, received order confirmation and shipping email. The Iconic proceed to cancel my order and ask me to re-buy them at an increased price because the sale price was "not correct". If we were in a store and I walked out with my new purchases, do you think they could cancel my order and charge me more?! Ridiculous.

The customer service staff are useless or non-existent. After complaining, I was offered a voucher that would make up a small portion of the price difference, but it isn't valid to use on sales items, so is completely useless.

Buyer beware!!

Ordered two items for a wedding. After days of no notification of shipping, I had to follow up and was then told one of the items was out of stock and would not be sent. I waited for the second item and again, no shipping updates so I enquired again only to be told that it was also out of stock. I'm still waiting on the refund and their customer service team was completely useless.

I purchased 2 Tommy Hilfigher t-shirts. one dark almost black and the other a light blue one.
I washed the light blue one and suddenly the T-shirts started to fade to yellowish, and now it has yellow circles stains in all over it. I used regular soup, washed it with others, and it's the only thing that got affected.

I had also problems with deliveries, paid for the express and arrived like regular.

great sales and free and very easy returns when needed.

Worst customer service ive ever experienced. Sent probabbly 20 different emails over a long period of time, addressed them to as many different iconic emails i could and yet still not one single responce.

I have been in an endless cycle of promises to address my issue within timeframes The Iconic themselves define to then hear nothing.
I purchased a pair of pants that have frayed at BOTH back pockets within 5 wears/washes. Photos were sent along with a long explanation of my issue. They then send me around in circles with people who make promises to address my issue then refer me back to a bot that asks me to explain the issue over again. A cynical person would say they try and make it so difficult to get a resolution you give in.
I have been told I missed the window to return an item by less than 9 hours and so they have offered a partial refund as compensation.
So they admit the item is faulty but have imposed their own arbitrary time frame on when a customer can be reimbursed for a faulty item. According to the ACCC returns for faulty items must be done in a "reasonable" time frame. A pair of pants at the price point paid should definitely last more than 8 weeks (5 washes) before fraying along the seams of both back pockets. They are falling apart because there is not enough fabric (seam allowance) around the seam at the back pockets - in other words - faulty design and fabrication. To then deny my claim because it was lodged less than 9 hours after their own made up timeframe for ALL returns is unreasonable.
I have received three promises to respond to my issue within 1-2 days and never hear from them so I am lodging a complaint with the state ombudsman in the hope for a reply. Beware of the quality and policies of The Iconic.