Recently purchased 3 large black framed wall pictures for my living room. They looked absolutely perfect for my needs. They arrived today promptly but on opening the parcel I was extremely disa... Vis mer
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Absolutely fantastic customer service. I opened all my frames that I had ordered, when in different lighting I realised I did not like the colour. This of course voided my possibility to return. The l... Vis mer
Wow - an awesome business to buy from . The canvas pictures are incredible (even better in real life) and super fast delivery too . I needed to make a slight change and contacted The House Outfit -... Vis mer
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Found The House Outfit via Instagram and liked what I saw….. the problem is that my last 3 experiences with online retailers have been awful. No customer service response, no phone numbers just avoid... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At The House Outfit, we have been an online destination with a passion for home fashion since 2016. Over this time, we have helped so many customers to dress their naked walls with our growing collection of over 500 products. All of our home accessories and home wall art have been carefully curated to ensure that you can have the interior space of your dreams!
Kontaktopplysninger
Storbritannia
- thehouseoutfit.com
3,9
Bra
141 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautiful prints and excellent customer service
The prints are beautiful, have had so many comments on our new art work already. I stupidly ordered the wrong size and the team at The House Outfit were excellent when Royal Mail let me down whilst trying to exchange the item. Excellent customer service, so personal and highlights why it’s nice to buy from a small business - they really care and it shows in both service and product.
15. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good morning Lucy,
Thanks so much for taking the time to leave us a review - I'm so pleased that you were happy with your experience and that we have been able to help with the exchange for you :)
We hope that you are able to resolve the issue you've had with Royal Mail, but if you need any further help from us at don't hesitate to let us know!
Kind regards,
Louise
Customer Services Manager
Excellent customer service
I wouldn’t hesitate to recommend shopping with The House Outfit. There are some problems that are unique to online shopping but I have been so impressed by their excellent customer service in rectifying the issue I had. You couldn’t ask for more than to know if a problem does arise then they are willing and proactive in finding a solution and show good will in doing so. I have every confidence shopping with them again and would recommend them to anyone interested in making an order.
14. desember 2021
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Svar fra The House Outfit
Hi Helen,
Thank you for your review, we're so pleased that you have had a positive shopping experience with us and I can see that your Private Party print in the larger A2 size is now on it's way to you - we hope that you love it when it arrives! :)
Kind regards,
Louise
Customer Services Manager
I ordered 3 prints and only 2 arrived
I ordered 3 prints and only 2 arrived, I emailed yourselves and was told you would send another one as a priority a week ago, I’m still waiting.
I’ve emailed you guys again this morning and no response.
The customer service is absolutely diabolical.
How hard is to send another print out.
10. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Hi Ellie,
Thank you for your feedback, and please accept my apologies - we are so sorry that you didn't receive all of your items initially.
I can see that we have resolved this over email with yourself and that a replacement print has since arrived, please don't hesitate to contact me on customer.services@thehouseoutfit.com if there is anything else that we can do to help.
Kind regards,
Louise
Customer Services Manager
Very impressed
Slight delay with shipping due to frame availability, but was informed immediately and customer services couldn’t have been more helpful, agreeing to provide more expensive frames as a replacement. Really impressed with House Outfit!
7. desember 2021
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Svar fra The House Outfit
Good afternoon,
Thank you so much for taking the time to leave us a review about your experience.
We are so pleased that we were able to fulfil your order despite the unfortunate frame issue and we hope that you love your new wall art and frames :)
Kind regards,
Louise
Customer Services Manager
Fantastic products and customer service!
Amazing products and even better customer service! Very very happy.
7. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Neil,
Thank you so much for your order and taking the time to leave such lovely feedback, we're so pleased that you are happy with your shopping experience and the products you have ordered.
Thank you again for shopping with us here at The House Outfit!
Kind regards,
Louise
Customer Services Manager
Beautiful Prints
Placed an order for some prints, which arrived and were gorgeous. This is the second time I have ordered from this Company. However, I ordered the wrong size this time around. No problem at all, Jane at The House Outfit replied to my email, extremely quickly to confirm that I could return them and reorder the correct size. She explained how the process would work and what I needed to do. Fantastic customer service. I would highly recommend this Company.
7. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Lucie,
Thank you so much for your order and feedback about the customer service. We hope that you love your new wall art in the larger size :)
Thank you again for shopping with us here at The House Outfit!
Kind regards,
Louise
Customer Services Manager
SHOCKING…
SHOCKING…. The prints are absolutely dreadful! Could have printed better from my computer at home. Missing 2 prints from my order and the customer service is non existent. SAVE YOUR MONEY THE QUALITY IS EMBARRASSING!!!
6. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Ashley,
I am so sorry about that you were unhappy with your shopping experience.
I can see that we have been discussing this via email with you to try and resolve the issues, but please don't hesitate to contact us if there's anything further that we can do.
Kind regards,
Louise
Customer Services Manager
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE! ABSOLUTELY SHOCKING QUALITY. Frames are practically made from cheap, breakable chip board / mdf. The frame isn't even glass its a plastic that bubbles and the prints are as if it's 480p quality! Shocking, absolutely shocking.
18. november 2021
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Svar fra The House Outfit
Good afternoon Sean,
I'm so sorry to hear that you were unhappy with the quality of your order.
The frames that we sell have an acrylic plexi-screen in which we advise on the website - although this is actually more expensive to manufacture than glass we choose this option as it is more durable, and less likely to be damaged in transit to our customers. The bubbling you refer to sounds like it may be possible that both sides of the protective cellophane covering haven't yet been removed but it's difficult to advise correctly as we haven't been able to identify your order from the details left in the review.
In terms of our wall art, this is printed onto 200gsm and 300gsm matte stock paper depending on the size which is higher than the average used across the industry - for example, our competitors use between 150-180 gsm stock paper.
We use a printing company with industry leading laser jet printers and over 20 years' experience in the printing business.
Unfortunately I haven't been able to find your order or any contact in our inbox, so it is a shame that we haven't been able to resolve this prior to you leaving a review however if you are unhappy with the purchase then please contact us on customer.services@thehouseoutfit.com and we would be happy to discuss any issues you've experienced and replace damaged items or resolve these for you as necessary.
Kind regards,
Louise
Customer Services Manager
Lovely experience
Ordered two frames a while ago and was really pleased with the quality. Delivery and packaging was also great - I liked the personalised touch with the hand written thank you note. Was very nice and a surprise as you don't usually see this kind of care put into packaging these days. I now need another frame and immediately though of The House Outfit due to my good experience previously! Might order a print that I have seen too!
7. oktober 2021
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Svar fra The House Outfit
Hi Steph,
Thank you so much for your review - it's great to hear that you were so happy with your previous experience shopping at The House Outfit and we are glad that you liked the handwritten note too!
We are so pleased that you will be buying another frame & print, we hope you love the items when you have chosen :) Please don't hesitate to contact us if you have any questions that we can help with.
Kind regards,
Louise
Customer Services Manager
Fantastic service
I ordered prints but decided they were too small. Had excellent customer service and was able to re-order the larger size.
There was a slight error and I received beige rather than grey prints but the issue was immediately resolved.
Beautiful quality prints, fantastic quick customer service - would highly recommend
10. september 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Kerrie,
Thank you so much for your kind feedback, we were glad that we were able to resolve the discrepancy and I hope that you are still enjoying the Classico prints in your home :)
Kind regards,
Louise
Customer Services Manager
Great piece of art
I ordered 3 prints from the House Outfit and I’m so happy with it. I was looking for something for my new refurbished bedroom. The quality is brilliant, everything was very well packed and I’ve received it after few days. My bedroom looks absolutely stunning, I’m in love with these prints, very stylish and modern. Great service, 💯 % recommended, thank you from Izabela 😊
6. september 2021
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Svar fra The House Outfit
Good morning Izabela,
Wow - thank you so much for your lovely review. I can see that you ordered our Beau prints, and I'm so pleased to hear that you love them as much as we do now they're styled in your home! :)
Kind regards,
Louise
Customer Services Manager
Amazing quality and service!
Received my ‘glitter waves’ prints and gold frames and absolutely over the moon with them. Arrived in 2 days and the quality is amazing! Very happy. Thank you! X
10. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Hi Lauren,
Thanks so much for your lovely feedback - we're so glad that you're happy with your purchase and hope that you're loving your new wall art in your home :)
Kind regards,
Louise
Customer Services Manager
I am very impressed with my print and…
I am very impressed with my print and frame its gorgeous added a nice touch to my livingroom , ill definitely be buying more , I'm really impressed with the hand written thank you card , what a nice personal touch. Thank you
8. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Stacey,
Thanks so much for this lovely review - I'm so glad that you are happy with your print and your experience shopping with us :)
Kind regards,
Louise
Customer Services Manager
Highly recommend, fantastic customer service
I ordered 2 pieces of wall art, unfortunately I recieved someone else's order. This could have been very frustrating but the Team very quickly identified the issue and worked to resolve it and no cost, and let me keep the incorrect prints as an apology. I havent had 5 star service like that from an online retailer before. Highly recommend. The wall art looks lovely too 😍
4. mai 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Hi Brittanni,
Thank you for taking the time to leave us such lovely feedback, I am so glad that we were able to resolve this issue for you and that you love the Canvas prints!
Kind regards,
Louise
Customer Services Manager
5* Excellent
Fantastic quality prints arrived promptly and look great.
The salted caramel candle is amazing and we've received compliments from visitors. I can't recommend enough.
30. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Rachel,
Thank you so much for your review, I'm so glad to hear that you loved your prints and it's great to know that the salted caramel candle is getting compliments too!
Kind regards,
Louise
Customer Services Manager
Awful cheap prints that look like they…
Awful cheap prints that look like they have been printed on a cheap printer
I cant believe i paid £29.00 per print for something that looks like they are printed at home
23. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Nicky,
Thanks for taking the time to leave a review. We have responded to you by email this morning, but I wanted to respond here as well. I am sorry to hear that you are disappointed with your order and the quality of your prints.
As we mentioned in our email, we use a printing company with industry leading laser jet printers and over 20 years' experience in the printing business. The prices of our products reflects a number of things, not limited to but including the quality of paper we use, the costs for licensing of images and the time spent with our creative team and designer to make our wall art which is designed in house.
We've had positive feedback about the prints you ordered and Classico in particular is one of our bestselling ranges so I'm sorry to hear that you weren't happy. However, we appreciate that this is a matter of personal opinion and we completely understand if you are dissatisfied and would like to return your order for a refund and that will be no problem whatsoever.
Kind regards,
Louise
Customer Services Manager
Great Print
I bought the Hakuna Matata print and it's amazing - really lovely and goes perfectly in the office!
9. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Hi Tom,
Thanks so much for taking the time to leave a review. We're really pleased to hear that you were happy with your Hakuna Matata purchase!
Kind regards,
Louise
Customer Services Manager
Amazing quality products and excellent…
Amazing quality products and excellent customer service. Wonderful experience all round. Would highly recommend. Thanks so much!
4. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Hi Kate,
Thank you for taking the time to leave us a review, we're so glad you had a wonderful experience shopping with us at The House Outfit. We hope you're still loving your wall art and frames! :)
Kind regards,
Louise
Customer Services Manager
Great 1st experience
Very happy with my picture frames. Competitive price (even more so with the discount code I found!) and they arrived with a handwritten thank you note. A really lovely touch. Great first experience.
1. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Good afternoon Helen,
Thank you for taking the time to leave a review. We're so pleased to hear that you were happy with your order and your experience shopping with The House Outfit!
Kind regards,
Louise
Customer Services Manager
Cheap and nasty prints and frames !
Cheap and nasty prints and frames and there customer service is atrocious, will not use this company again. 1 star is still too much for these charlatans, save yourself a lot of hassle and look at alternative options.
23. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra The House Outfit
Hi Dean,
Thank you for taking the time to leave a review about your experience with The House Outfit. I am sorry that you were unhappy with your experience, looking back at your order and our correspondence I can see that you returned frames to us due to one being faulty.
Our policy as stated online kindly asks for customers to contact us within 48hrs of receiving a damaged or faulty product, as it allows us to rectify the situation for the customer and to establish how the fault has occurred. I can see that we didn’t have any notification from yourself that you had received a faulty product, however we did still refund the cost of the frames for you.
I’m sorry to hear that you felt the customer service you received was atrocious, our customer service is something that we pride ourselves on but we value all feedback and I’m sorry we weren’t able to resolve this to your satisfaction. I can see that you did keep the prints from your order, we hope that you are still happy with these :)
Kind regards,
Louise
Customer Services Manager
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