The Golf Growth Group Anmeldelser 

Svar fra The Golf Growth Group

Oppdatert: 22. aug. 2026

Hi Matt,

We’re sorry to read your review and are concerned by the allegations made. We have searched our records but, based on the information provided, we have been unable to identify you as a customer of The Golf Growth Group.

We would therefore ask you to complete our **Find Reviewer** process through Trustpilot so that we can establish which agreement and account your review relates to. We are more than happy to investigate any genuine concerns and address them properly, but we need to be able to identify the relevant customer and account first.

In relation to golf bookings, availability is always subject to the availability of the individual golf club. Our team will always look to accommodate members’ preferences wherever possible and will work through the requested options based on availability. Importantly, **over 80% of bookings are currently facilitated at the member’s first-choice golf course**, which is directly contrary to the suggestion that members are routinely being offered their least-preferred option.

We also do not represent that every booking will be available at a particular course on every requested date. Golf club availability naturally varies, particularly at the most popular venues, and our team works with members to find suitable alternatives where their first choice is unavailable.

As for the renewal point, the suggestion that the renewal provision is something we deliberately “hide” is not accurate. The applicable Terms of Business form part of the contractual documentation and clearly set out the notice requirements and automatic renewal provisions. Customers are responsible for reviewing the terms of the agreement they enter into, including the provisions relating to termination and renewal.

It is also important to clarify that **renewals take place at the same cost and on the same basis as the initial term, unless there has been a material change to the package**. We do not routinely increase prices simply because an agreement renews. In fact, we are one of the relatively small number of businesses in our sector that have maintained this approach rather than routinely applying price increases at renewal.

We strongly reject the allegation that we are “scamming” customers. We are a legitimate business providing a corporate golf marketing and membership service to businesses across the UK, and we are always willing to investigate a genuine service complaint where we can identify the customer and the specific circumstances.

Matt, please complete the Trustpilot **REQUEST INFOMATION** request or contact us directly with your company details. Once we can identify the account, our team will be happy to review the booking history, contractual terms and the specific concerns raised in your review.

The Golf Growth Group

Svar fra The Golf Growth Group

22. aug. 2026

Thank you, John, for taking the time to leave such a fantastic review. We’re really pleased to hear you enjoyed the visit and that Adam was able to showcase the course at its best.

We’ll make sure Adam sees your kind comments — he’ll be delighted to hear that you were so pleased with the final video.

We really appreciate the recommendation and hope to work with you again in the future.

Kind regards,
The Golf Growth Group

Svar fra The Golf Growth Group

Oppdatert: 22. aug. 2026

Hello Jim,

Thank you for your email.

We have an unsubscribe link included on all of our emails. Could you please confirm whether you have clicked the unsubscribe link?

If you can also send us the email address you are receiving the communications on via the **Find Reviewer** link, we can manually remove the address from our mailing list for you.

Kind regards, The Golf Growth Group

Svar fra The Golf Growth Group

Oppdatert: 22. aug. 2026

Hello Chris,

Thank you for your review. We are sorry to hear that you have been receiving emails that you do not wish to receive.

We have no desire to send communications to anyone who does not want them. Our emails include an unsubscribe facility specifically so recipients can opt out of future communications. However, we appreciate that you may not wish to click a link in an email you do not recognise.

If you have not subscribed or do not believe you should be receiving our communications, please use Trustpilot’s Find Reviewer process to provide the email address on which you are receiving them. This will allow us to identify the relevant record and manually remove the address from our mailing list.

We would also point out that describing the company content as a “scam” without having identified yourself as a customer or providing any evidence of such conduct is a serious allegation. We are a legitimate UK business and are happy to investigate and resolve a genuine complaint where we can identify the underlying circumstances

Chris, please complete the Request Information link and we will investigate the matter and ensure your email address is removed where appropriate.

Kind regards,
The Golf Growth Group

Svar fra The Golf Growth Group

11. aug. 2026

Thank you for this SK, we will pass your feedback onto Kieran

Kind Regards,
The Golf Growth Group

Svar fra The Golf Growth Group

10. aug. 2026

Dear Guest,

Thank you for your review.

We are unable to identify you or the client account to which this review relates from the information provided.

The statement that customers should “go and sign up to your local club” does not identify any specific issue with the service provided, nor does it explain what aspect of the agreed package you believe was not delivered.

Our golf package is a contractual service and, as clearly set out in the applicable terms, golf bookings and complimentary golf allocations are subject to availability. We do not guarantee unrestricted access to any particular golf club, course or tee time.

If you are an existing or former client, please contact us directly with your name, company name and the email address registered to your account. We will then be able to locate your agreement, review your account and booking history, and address any specific concerns you may have.

We are always willing to investigate genuine customer concerns, but a generalised statement advising others not to use our company, without identifying the account or providing any specific details, gives us no meaningful opportunity to investigate or respond.

We therefore invite you to contact us directly so that the matter can be addressed properly.

The Golf Growth Group

Svar fra The Golf Growth Group

Oppdatert: 11. aug. 2026

Hello Nigel,

Thank you for your email.

We have an unsubscribe link included on all of our emails. Could you please confirm whether you have clicked the unsubscribe link?

If you can also send us the email address you are receiving the communications on via the **Find Reviewer** link, we can manually remove the address from our mailing list for you.

Kind regards, The Golf Growth Group


Reply

Thanks for the update. However, we still haven’t been able to identify who you are or which account your comments relate to.

Please provide your name or company details so that we can identify the relevant account and assist you further.

Reply Reply

Thanks, Nigel.

Now that we have your email address, we’ll manually unsubscribe you from our communications.

It would be helpful to know if and when you previously tried to unsubscribe, as this would allow us to look into why the request may not have been processed correctly.

Svar fra The Golf Growth Group

10. aug. 2026

Dear Diane,

We are sorry to read this review, particularly given that a number of the statements made are factually inaccurate and do not reflect the communication or account history held by our business.

For clarity, this reviewer is a former client and is therefore identifiable to us. We have extensive records of communications and engagement with the client, which do not support the assertion that we “refused to engage” or failed to answer her questions. There have been numerous communications with the client regarding the account and the matters raised, and we have responded to the points put forward.

The statement that she “never signed the contract” is also a matter that can be evidenced from our records. The agreement, associated documentation and audit trail are retained by us and can be provided where appropriate. Similarly, the suggestion that the advertising service simply failed to materialise is not an accurate representation of the account history or the work undertaken.

We also reject the suggestion that we mis-sold the service, deliberately provided misleading information, or acted fraudulently. These are serious allegations and should not be made as assertions of fact without evidence.

With regard to the golf club referenced, the terms of the client's agreement were not dependent upon the golf club being the sole or exclusive provider of the contracted service. Our package operates across our wider network, subject to the applicable terms and availability. A client's understanding of a particular golf club's relationship with us does not alter the terms of their agreement with The Golf Growth Group.

We have previously had inaccurate reviews relating to this business removed through the appropriate review platform processes where the content was found not to comply with the platform's requirements. We have no objection whatsoever to genuine negative feedback, but reviews must accurately reflect the underlying facts and should not contain unsupported allegations of lying, mis-selling or being a “scammer”.

If the reviewer wishes to pursue a formal complaint or dispute, we remain willing to deal with it through the appropriate channels and on the basis of the documented account history.

For the avoidance of doubt, we stand by our records and by the services provided under the agreement. We will not accept allegations presented as fact where the contemporaneous documentation and communication history do not support them.

Kind Regards, The Golf Growth Group