I made an order 3 days ago. It was sent with next day delivery. It never showed up I have sent 3 emails and been completely ignored. Sent visa Royal Mail. I would just like a refund now please. T... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Vis mer
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Vis mer
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Kontaktopplysninger
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Storbritannia
- Support@theecig.co.uk
- theecig.co.uk
3,4
Middels
1k anmeldelser
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Excellent product swift delivery
23. august 2023
Anmeldelse skrevet uten oppfordring
The vape didn't work
The very first vape I opened didn't work. Total waste of money. Not very impressed.
10. september 2023
Postage is painful
As a regular buyer I'm sad to say I won't be using this company any longer due to the length of time it takes them to fulfil orders. I actually ordered 4 boxes of coils (£24) from VampireVapes and £50 worth of vape juice from TheEcig yesterday, the coils arrived this morning via Evri after receiving notification they were coming, amazing service from them, but as yet no confirmation my juices have even been dispatched.
This happened last time too, and a few times before that when we weren't overly desperate, but now we are as we are leaving to see family on Friday, chances are they will either likely come on Friday when we're gone or later.
As a business owner myself, I know what they are doing. Simply put, all "free" deliveries by Royal Mail are held back as long as it takes them to reach a certain number of orders, they then batch process the orders to Royal Mail and receive a hefty discount on their postage. Bad practice because what they have/are saving on postage, they are losing in repeat orders. Have a word with yourselves guys, if there is one thing people hate more than anything is waiting for their deliveries, that's why Amazon are so successful, change your ways or lose your business.
****UPDATE 13/09/23****
OK, so to be fair to these guys I have now received confirmation from Royal Mail that my order will be delivered tomorrow (14/09/23), can't say for sure whether that was a result of my review here but I would doubt it, I'm raising my star rating to 3 from a 1, purely because I have had issues before with dispatch being very slow so can't say fairer than that with the star rating. Still don't know if I will be using them again though, there are other companies that offer free delivery with no minimum spend, whether they're any better remains to be seen. Anything changes I'll update :)
12. september 2023
Anmeldelse skrevet uten oppfordring
Quick delviery
4. september 2023
Anmeldelse skrevet uten oppfordring
All good so far!! Well packaged and speedy delivery!!
All good so far!!
7. september 2023
Anmeldelse skrevet uten oppfordring
I didn't press 5 stars as I'm so…
I didn't press 5 stars as I'm so disappointed I ordered 1on line then looked at ur shop bit n I could of had 3 for same price
26. august 2023
Fast delivery and lovely flavours
23. august 2023
Anmeldelse skrevet uten oppfordring
Always high quality Vape Juices
Always high quality Vape Juices. Wouldn't shoo anywhere else. Just need to restock the 20mg nic nic salt shots 😁
24. august 2023
Beware of this company
Beware of this company, sent out dodgy vapes not once but twice, ask me to send back which I did at my own expense! said the would replace and give me freebie as compensation, next thing I know I have a email for a refund which I still have not received over a week later! Now completely ignoring me. Real Micky mouse company if you’re thinking of using them think again!
21. august 2023
Anmeldelse skrevet uten oppfordring
Tastes just like crystal bar disposables
My husband has tried so many menthol juices but this one tastes just like the crystal bar disposable that he likes
12. august 2023
Awesome service
15. august 2023
Anmeldelse skrevet uten oppfordring
Easy shopping experience
Easy shopping experience. Plenty to choose from, each product had a clear description on the website to help me choose exactly what I wanted. Very happy indeed!
8. august 2023
Excellent service
31. juli 2023
Always easy to navigate their website
Always easy to navigate their website, best site for vape deals.
1. august 2023
Good product and fast delivery.
25. juli 2023
Anmeldelse skrevet uten oppfordring
I had an issue placing the order which…
I had an issue placing the order which I contacted them about which was resolved so quickly very impressed and quick delivery
23. juli 2023
Anmeldelse skrevet uten oppfordring
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