thedoodlebrush.com Anmeldelser 135

TrustScore 4.5 av 5

4,7

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Amazing brush, goes deep down into the cockapoo coat. It separates the coat with minimal pressure and am finding it very easy to keep on top of grooming. Delivery was fast and fuss free too. Would def... Vis mer

Vurdert til 5 av 5 stjerner

The extra long slicker brush is brilliant and makes light work of tangles and small matts when used regularly, and our 4 month old Cavapoo quite enjoys it as a tummy massage! She was less keen on the... Vis mer

Vurdert til 5 av 5 stjerner

Although my picky poodles still don’t love being brushed, they tolerate these brushes better than any others I have tried. And they do a good job of getting through their thick easy-to-mat fur.

Selskapet har svart

Vurdert til 5 av 5 stjerner

The brush easily and without struggle removes tangles and knots without causing pain. It's lightweight, easy to use, and the shape makes it easy to navigate the body contours. I can take advantage of... Vis mer

Informasjon om virksomheten

  1. Dyreutstyr

Skrevet av virksomheten

We make the ultimate grooming brush for Labradoodles and other Poodle-crosses.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

135 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 2 av 5 stjerner

Very poor customer service

The Brush is fine but very over priced for a dog brush,the customer service is very bad. Who ever they have replying to there emails at custom service was definitely away on the day they trained how to politely reply to customers. I have looked for the snotty email but it has been removed so very convenient!! I never supplied the wrong address and the card is not registered to the wrong address either.?? I have since read your reviews and have noticed I'm not the first customer you have dispatched to the wrong address . So you clearly have some issues with your system. I would never recommend this company to my friends or family.

31. mai 2023
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Svar fra thedoodlebrush.com

Hello Paul, it is good to hear that your are pleased with your Doodle Brush. I reviewed the communication between you and our customer service team. I understand that you entered an incorrect delivery address during checkout, and we dispatched your order a second time, free of charge, to the corrected address once you provided it. The correspondence I have reviewed appears polite, helpful, and going the extra mile by re-dispatching the order without charge. If you remain unsatisfied, please contact us.

Vurdert til 2 av 5 stjerner

My dog hates it.

I can brush my dog with a few different brushes but he hates this one. On the first use the teeth of the brush bent even though I did it lightly as it says. It's not a cheap dog brush compared to others and the results are not that much better than other brushes.

27. mai 2023
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Svar fra thedoodlebrush.com

Hello Niall, we are sorry to hear that your dog doesn't like being brushed. The Doodle Brush has rounded, polished pins which are gentle on the skin, but we only recommend it for dogs with thick or long coats. The pins of the brush are intentionally bent at an angle - it is designed and manufactured that way as it is most effective for detangling the coat. Our brushes are thoroughly tested and the pins typically hold their shape well for years of brushing. If you believe there is a quality issue with your brush, please contact our customer service team.

Vurdert til 2 av 5 stjerner

Terrible delivery-time and high customs-fee

It took more than a month to get it, and on top of an already high price - customs came on top of it once it finally arrived. I mean, it’s a great brush, but for what I paid for it, it should have been gold-rimmed

14. mai 2023
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Svar fra thedoodlebrush.com

Hello Amanda, we are delighted to hear that you think it is a great brush and you are pleased with it! Unfortunately, we have very little control when it comes to delivery and customs. We dispatch using a fast delivery service, but customs in different countries can sometimes hold packages for a long time before releasing them.

Vurdert til 5 av 5 stjerner

Great brush for long and unruly coats

I found this brush to be a great addition to our grooming routine. My dog has long fur and a whole lot of it and this brush was able to help with alll of his shedding. The long bristles really get down in to his coat without snagging at all. He was on his side straight lounging by the end of me brushing him cause he found it so relaxing. Shipping was also very fast. I would definitely recommend this product to anyone who has a dog with a long and unruly coat.

15. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Really wanted one of these brushes as…

Really wanted one of these brushes as recommended by my groomer. We have a cockapoo and unfortunately the bristles are very sharp and our puppy runs off when l try to use it, she is not happy with it at all. Really disappointed ☹️, sorry

16. april 2023
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Svar fra thedoodlebrush.com

Hello Mr Thacker, I am sorry to hear that you are having difficulty grooming your puppy. Our Doodle Brush has rounded, polished pins which are designed to be gentle on the skin. However, we recommend it is used for dogs which are over 4 months old. Prior to that, it is helpful to familiarise your puppy with grooming by using a smaller slicker brush with shorter (also polished and rounded) pins for a short period of just a few minutes every day. You can also use treats so that your puppy makes a positive association with grooming. This way, your puppy learns that grooming is part of their routine and nothing to be scared about. I hope this helps, and that The Doodle Brush will enhance your grooming experience once your puppy is older and more familiarised with the grooming process.

Vurdert til 3 av 5 stjerner

The brush itself is okay

The brush itself is okay
First was lost in uk post but was send a second one. It took 2 months before it finally arrives and the then we needed to pay €23,58 for custums clearance since we’re in Spain, which we didn’t knew before
Came out very expensive brush might had to do with Brexit

19. mars 2023
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Svar fra thedoodlebrush.com

Hello Desiree, it is good to hear that you are pleased with your Doodle Brush. Your review appears to be more targeted at the trials and tribulations of international shipping. The delay was caused by Royal Mail's international service suspension, so we dispatched your order for a second time without charge. As advertised on our website, we offer free worldwide shipping from our UK location. Some countries may apply customs fees when you make a purchase from overseas. These fees vary from country to country, so we are unable to offer advice on them, and they are the buyer's responsibility.

Vurdert til 5 av 5 stjerner

Absolute game changer…

I was concerned about the price of this and after trying many cheaper slickers that haven’t done the trick, I thought I may as well go for it. Just used for the first time and got matts out that usually I would cut and wouldn’t even attempt, managed to do his whole back half + ears in 10 mins without him biting the brush once. This is a huge achievement for us as he hates being brushed and I think our other brushes catch his skin and pull at knots. I don’t often write reviews but this brush is a game changer. I’m looking forward to doing his front half tomorrow and may eventually be able to do his whole body in one sitting!!

9. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick delivery

Quick delivery, and good product.
I've tried many brushes, both motorized and manual types and "Doodle Brush" is, by far, the best. Only brush l use on my dogs now.

2. mai 2022
Vurdert til 5 av 5 stjerner

Great brush, worth the money

I had trouble ordering this and the Company were really quick and helpful in sorting it out.
The brush itself is also very good. I have a little Bichon cross and although I have tried lots of different combs and brushes, he was always getting loads of knots.
I was reluctant to pay this much for yet another brush but it really does live up to the great reviews. I bought the single headed one and it’s really good for his size.
My pooch still doesn’t love being brushed but it’s much faster with the Doodle Brush and for the first time last week, the groomer said he had no knots….result!

18. mars 2022
Vurdert til 1 av 5 stjerner

We never received the package as it was…

We never received the package as it was wrong addressed.
Not sure who's fault it was but for sure not ours.

After we were informed by DHL that the package was denied and was returned from NL to UK we informed doodlebrush accordingly, but dit only get the info that the package was not yet returned and they will keep an eye on it. After 4 weeks not any sign and we asked to return the money (preferred) or to resend the doodle brush. We are now waiting on their info.

15. januar 2022
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Svar fra thedoodlebrush.com

Hello Petra,

As a small business, we have to use a 3rd party delivery service and we understand that the courier has lost the parcel, so it is a shame that you have given us a 1-star review without seeing the product. Your order was dispatched with the correct address label, but we understand the courier may have tried to deliver to the wrong address. We understand it was denied, but as we explained to you by email, it has has not been returned to us in the UK and the tracking shows that it has now been accepted at an address in the Netherlands. We are sorry that you have not received your order, and as the courier seems to have lost the parcel, we have issued you a refund as you requested.

Vurdert til 1 av 5 stjerner

Unfortunately my dog is not a fan of…

Unfortunately my dog is not a fan of this brush at all. I have started using an old hairbrush ($6) and it works perfectly and she doesn’t mind it at all

3. juli 2021
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Svar fra thedoodlebrush.com

We're sorry to hear that the Doodle Brush was not a good fit for your dog. It is designed for brushing Labradoodles and other Poodle-crosses with medium + length coats only, not short coated dogs or those that have been clipped very short. Glad to hear that you have found an alternative solution which works for you and your dog :)

Vurdert til 3 av 5 stjerner

The Doodlebrush is a good implement…

The Doodlebrush is a good implement however I think it is a little too expensive, especially as it does not have a storage box/bag when it is a fairly delicate item. It should really come with a box that you can put it away into thus saving any damage to the delicate wire combing device.

28. juni 2021

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