The Body Shop International Anmeldelser 1 359

I have been a faithful Body Shop customer for many years. When my daughter was 16 I paid for a makeover for her and bought all the products. My grandaughter is about to turn 16 and I called a local shop to ask if it was still possible to do this. I was assured it was and booked to go with her yesterday. Though I spent £90+ I felt hugely disappointed. This was not a makeover. Most products we needed were unavailable. The shop was understaffed and finally, when I went to present my Body Shop card I was told I couldn't use it because the system wasn't working. I feel this is an opportunity missed. People like me who have stuck with Body Shop and pointed children and grandchildren to some of the great products could help continue the success but this experience was awful.

Gjorde en onlinebeställning som vid leverans försvunnit från företaget som skulle leverera det. Har försökt få kontakt med Body Shops kundservice i två veckor utan något som helst svar. Det finns inget telefonnummer att ringa. Otroligt att ett så stort företag behandlar sina kunder så. Man får väl bara acceptera att man blivit grundlurad och aldrig mer handla där igen.

The Body Shop LYBC Rewards is currently on hold so any purchases made will not show on my account. I made a pucrhase in store for 96.00 and was advised by the sales advisor to conact customer services for them to manually add the purchase to my account. I contacted customer services who told me that any purchases made in May will not be added. If I had known this I would not have made this purchase. I feel it is unfair that as a loyal customer I should lose out because they are updating their rewards program.

Scandalosi!
Ho effettuato un ordine on line ( n 32925), speso quasi 60 euro e ancora sto aspettando la consegna. Sono passati 9 e dico 9, giorni.
Scelta veramente pessima.
Manca anche un contatto diretto, un call center. Esiste solo l'indirizzo email Sales con il quale se sei fortunata, ti rispondono dopo 24 ore. Avessi letto prima le recensioni me ne sarei guardata bene dall' ordinare.
Solo che avendo pagato, PRETENDO di ricevere quanto acquistato.

Llevo esperando bastante tiempo en la reedición del perfume
White Musk, que antes tenía un frasco morado.
El nuevo perfume comercializado por la marca, solo recuerda lejanamente al original.
No tiene nada que ver. La razón no sé cuál es, si es por ser vegano o porque no tienen la receta original.
La cuestión es que se parece como un huevo a una castaña

I was down in Gloucester town, popped in to see if I could find any products as I have sentive skin and have other issues, staff member named rose, very helpful and kind, helped me find what I needed, and was friendly and wonderful to chat to while she helped and showed me how to work the products.

Rashika was a model example of customer service.she was informative and friendly without being overbearing and pushy.She was knowledgeable about the products and able to give good recommendations. I am a customer service trainer and Rashika ticked all the boxes. Well done

Things have really gone downhill since the changeover. My points are now split between in-store and online, and I can’t use them together—which makes no sense. There’s no click-and-collect option anymore, and the delivery charges are ridiculous. It’s honestly more hassle than it’s worth. Much easier to just shop elsewhere now.

Over priced and delivery charges an utter rip off. This once iconic store has declined to a point that I shall not be purchasing anything more from them.

Used them for years but today had difficulty accessing my account and my frequent user account. No discount and when i tried to make a complaint that failed as well. Spent 20 minutes on an order that cost me too much. Poor. What has happened to this company?

The private equity owners of The Body Shop appear intent on driving the once-iconic brand into decline. Their "rewards" program is limited to in-store use, excluding online purchases - a puzzling decision given that most physical locations have been closed, forcing many customers to travel long distances to redeem their benefits. This approach not only seems short-sighted but also alienates a loyal customer base, many of whom are choosing to abandon the brand entirely. Unfortunately, the combination of greed and poor strategy is accelerating The Body Shop’s fall from grace.

Please can we give No Stars???!??
Received email stating free delivery over £40. When I ordered it was now £45. I emailed customer service who ignored the photo of the email, my order was £44.
I have no Bodyshop within miles. U had to order online. Useless!!

I do like the products, but, since they closed our local shop, I now have to buy online, and the whole website is faulty and won't accept voucher codes that they email to you. So, you have to contact customer services, and they are beyond useless. The staff in the shops used to be lovely, but the online staff who deal with customers are just a waste of time. Avoid!

Leggendo le recensioni dopo aver ordinato un articolo del valore di 25 euro,mi ero un po' preoccupato.
,nonostante la spedizione non sia stata rapidissima,l'articolo arrivato era ok,l'imballaggio pure.
Sarò stato fortunato forse,ma tutto sommato esperienza positiva

I ordered the same amount of shower gel I always order 10 and some other items and when my order never arrived I called up to be told that the system flagged me and now my account was permanently blocked. I've been ordering the same items for 15 years with the same frequency. The customer service were no help and that's the end, I'm no longer a customer as the stores have mostly closed

'The Body Shop Rescuing Hand Protector Hemp for repairing ultra-dry hands 96H Heavy-duty Moisture Vegan': tried the sampler in-store and as it appeared to soothe the dry, chapped skin on my knuckles, my daughter bought me a tube (cost around £15) as a gift. After a few days of using it, an area of the skin where I was applying the moisturiser was becoming sore and inflamed. I discontinued use. Upon checking the ingredients I noticed it contains talc. Given awareness of the 'nocebo' effect, that talc is listed as an 'ocular irritant'*, plus the news around how contaminated talc may be implicated in some cancers, my belief is an ethical company would take the step of removing talc from all moisturising products and would alert consumers to the potential dangers of their products (or perhaps take the step of recalling products containing talc).

I let the customer service team know of the problem I had experienced. I was offered a £15 Body Shop voucher but this is of no value to me partly because there isn't a nearby store but also because I have lost faith in this company's ethic.

*I mention this because of the foreseeable risk that someone may apply hand cream and subsequently touch a finger to an eye.

Personalmente mi sono sempre trovata bene con gli ordini, i prodotti sono di buona qualità (forse un po' cari), ed inoltre le spese di spedizione sono molto basse (3,95€).
I pacchi sono sempre arrivati con un imballaggio adeguato ed in tempi brevi.

I placed order GBEZ36348170 in the amount of £104.60 on the 26th November 2024, however, delivery of my order was not received, and the tracking states it was returned to sender on 3rd December 2024.

I sent an email on the 31st December 2024 as I still had not received my refund, I received an email from The Body Shop confirming receipt of my email with Reference number: 3159176.

I sent 2 further emails as I had not received any response on the 17th and 20th January but still no response.

I had to contact the Body Shop via telephone on the 22nd January and spoke to Estefania Hany within The Body Shop Customer Care Team, she sent me an email confirming that the order had been refunded, with the following reference number 3159176.

I sent another email on the 4th February due to the fact the refund remains non-existent!!! Once again, I was ignored and no response has been received, this is now the 20th February and yet again contacted Ahmed Sobhym from The Body Shop Customer Care Team. Ahmed confirmed the refund has been processed but still no refund has been received, again with another email reference number 3176482. All the Customer Services Representatives constantly repeat that if I have not received my refund, it is down to the bank, which is utter fabrication and absolutely ludicrous!!!!!

I have stated that a complaint has to be raised, and referred to the Owner, Mike Jatania who I believe is an Indian Businessman who has purchased/saved The Body Shop from Administration.

I have had to refer this financial theft by The Body Shop to my bank and they are chasing the refund, and up to today the 4th March, NO REFUND HAS BEEN RECEIVED!!!!!

Utterly horrific service, and not the reputation of a saved business from the brink of collapse!!!!!

In December, I bought over £50 worth of products online and used £5 voucher I had received from a big spend in November. I returned some of the products in store and my till receipt showed a refund of the value of the returned goods. On returning home a confirmation email said I had been part refunded cash only but the rest would be 422 points credited to my account. This meant I needed to buy something I didn't want to get the £5 voucher back and I don't plan in buying anything as have enough products of this type to last me a few years, which means I would lose the points. I would rather have had enough points refunded for a voucher if they were going to do it this way, but it's automated.

It makes no sense why they split the cost of each product bought when using a voucher when it was a reward voucher with no minimum spend so the product I didn't return would have covered this. It would be understandable to split the refund for a discount code used but not a reward given then taken away.

So if buying in store always use the voucher on a product separately then pay for the rest in case of returning products.

I emailed them questionning this refund and it took two months for them to respond (after a reminder). After they explained, I then replied that those points they supposed to have refunded me didn't even show in my a/c and I don't accept what they did so would close my account so not to bother. This is part of their reply "... we'll have to add the points back, since we're not able to refund the rest of the amount to your PayPal account because it's deducted from the voucher". That confused me because I thought I had already been refunded to Paypal so wondered if I had got it wrong (& I had been refunded after checking, but initially replied to tell them just to credit them). This was three weeks ago.

Yesterday I tried to check if they had been rewarded because I was visiting an out of town shopping centre which I rarely vist where my only Body Shop is, but the website is being reviewed, which meant customers couldn't use their points or check their points online.

Once in store, I was told I don't have any points.

If I had known in store when I first took products back that I would be part refunded in points, losing most of my voucher, I would have kept one of the lower value products so would have benefited from the voucher. The sales assistants in stores don't know this and was told it would be cash before I went ahead with the refund.

I was told in store to ring Body Shop customer services but that's it now with Body Shop. I hate ringing any customer services as it can get stressful and not worth the hassle now.

They need to distinguish between rewards given and discount codes used when refunding as they are two separate things.

I'm fed up of points and rewards for many stores. They entice you to buy then it can get messy and end up spending money on things just to benefit from the reward. I'm going to stop signing up to these types of things as it makes things simpler - not just Body Shop, but they are the worst for things getting complicated and especially when you visit stores and there's all these offers on and online offers. I prefer shops now to keep things simple.

Date of experience is when I reminded Body Shop by email that they hadn't replied to my contact in December.

I today visited The Body Shop Taunton with my child to spend his birthday gift card. The Staff Member was very kind and Welcomed us to the store. She answered every question of my child’s and it made me very happy. A great job to The Body Shop.